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LG Electronic’s Response to Coronavirus (COVID-19)

Now more than ever, our homes are the center of our lives, and with social distancing and self-quarantining measures in place in many countries, the need to stay connected to the wider world has never been greater.

LG Electronics has always put people first and will continue to do so during these difficult times. We care deeply about our customers and employees and are actively taking measures to support and empower communities worldwide in the fight against COVID-19. Furthermore, we will continue to provide reliable products and services to our valued customers around the world, while prioritizing health and safety at all times.

Firstly, we have and continue to take action to ensure the health of all customer-facing LG employees. Business trips have been greatly restricted, all non-essential travel cancelled, and a strict on-site visitor policy has been implemented as well. Our office buildings and manufacturing facilities are subject to regular and ongoing sanitization, and we have put remote-work systems in place to help many of our employees work effectively from home.

Secondly, we have joined hands with our partners to establish consultative groups to find solutions for cooperation and mutual growth. With the well-being of both our employees and our partners’ employees top of mind, we are working collaboratively to minimize possible business losses during this period of uncertainty.

Thirdly, LG is fully aware of the impact COVID-19 is having in each region and is offering targeted support to help make the situation better.

Finally, we are doing our best to minimize inconvenience for our customers

Customer support:
LG is continuously striving to ensure first-class support for its valued customers. Despite our best and ongoing efforts, there may be unavoidable delays or other issues caused by circumstances beyond our control. Know that LG’s service teams are doing everything in their power to deliver quality service in a timely fashion. For product support or repair, please visit our support site for more information.

Online product purchase:
With the well-being of our employees and customers foremost in mind, we are working around the clock with our partners to minimize any disruptions across the supply chain. We encourage all of our customers to purchase products online. You can get information on delivery methods from retailer sites when you visit for product purchase.

The customer is at the center of LG’s brand philosophy. For the past 62 years, we have done our utmost to provide the best products and services, always aiming to help customers worldwide enjoy a more meaningful and joyful life. We will continue to do so while keeping a watchful eye on the changing COVID-19 situation and cooperating closely with all relevant procedures and policies in the country.

Life’s Good. Let’s make it better together.