If you encounter an app freeze or error while running the app, it may indicate a network connection
issue.
First, examine the cable connection between the TV and the Internet router. If the problem persists, check
the network connection status by stage in the TV settings menu.
Try connecting to another network (e.g., tethering/hotspot) and check for any errors.
Try this
Is your TV connected to the network?
➔ Select [Connection] in the TV Settings menu and verify if the network connection status is displayed as [Connected to the Internet].
If it is [Not Connected], establish the network connection again.
Is your network displayed as [Connected to the Internet], but you are still unable to access the Internet?
➔ Go to [Settings] to check the network connectivity by stage.
As mentioned earlier, go to the [Connection] menu and select either [Wired Network Connection] or [Wireless
Network Connection] and then [Wi-Fi Advanced Settings].
You will be directed to the screen where you can view the network connectivity status by stage.
Have you checked the network status by stage?
➔ Check if there is any [X] mark between stage icons on the Network Connection Status screen.
If all stages have no issues, all the icons are connected via a green line.
If there are no issues, restart the cable modem and then router in the specified order, and initialize them.
After the initialization, turn off your TV, turn it back on, and connect it to the network again.
unplug your router and then cable modem, wait for 10 seconds or more, and then plug them again.
Press the [Reset] button on your router and cable modem to initialize them.
If the problem persists, contact your Internet service provider.
This guide was created for all models, so the images or content may be different from your product.
