Help Library: Help Library: [LG Bluetooth Earbuds] How to Check the Charging Case Battery and Charging Status

[LG Bluetooth Earbuds] How to Check the Charging Case Battery and Charging Status

Troubleshooting Audio 05/02/2026

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<div class="content-service-view">
     <p class="info-desc">
      The battery status indicator on the charging case shows the remaining battery level and device status. Green means the battery level is high or charging is complete. Yellow indicates a medium battery level. Red means the battery is low, or charging is in progress.<br/> 
      To check the exact battery percentage, install the LG XBOOM or LG TONE Free app on your smartphone. <br/>
      If the light blinks blue, the earbuds are in Bluetooth pairing mode. If the red light keeps blinking, disconnect the charging cable, close the case, and then open it again.
     </p>     
<h2 class="tit">When does the battery status indicator turn on?</h2>
     <p>The battery status indicator turns on and changes based on user actions and the current status of the earbuds and charging case.</p>     
<ul class="cause-list">
      
<li>When opening the case: If earbuds are inside, the light displays the earbuds' battery level. If the case is empty, it displays the case's battery level.</li>
      
<li>When closing the case: The light displays the remaining battery level of the charging case itself.</li>
      
<li>When connected to a charger: The light shows the real-time charging progress.</li>
      
<li>When entering pairing mode: The light alerts you when the earbuds are trying to connect to a new device.</li>
     </ul>
     
<div class="img-only"><img src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=vnUJecFbPn0GzWbu13lzNA&amp;portalId=P1" alt="Location of the battery status indicator on the LG XBOOM Buds charging case."/></div>
    
<h2 class="tit">Battery Status Indicator Light Colors: Status and Troubleshooting</h2>
    
<h3 class="sub-tit"> When not connected to a charger </h3>
    <p>The light that turns on when you open or close the case shows the remaining battery level.</p>    
<ul class="cause-list">
      
<li>Green: Battery is above 80%.</li>
      
<li>Yellow: Battery is between 20% and 80%.</li>
      
<li>Red: Battery is below 20%. Charge the case.</li>
    </ul>
    
<h3 class="sub-tit"> When connected to a charger</h3>
    <p>This light appears during wired or wireless charging.</p>    
<ul class="cause-list">
      
<li>Red: Charging is in progress.</li>
      
<li>Green: Charging is complete.</li>
    </ul>
    
<h3 class="sub-tit"> Special Modes and Error Signals </h3>
    <p>If the light blinks (instead of staying on), it indicates a special mode or an error.</p>    
<ul class="cause-list">
      
<li>Blinking blue: Bluetooth pairing mode. Find the device on your phone and connect.</li>
      
<li>Blinking red: Charging error. Disconnect the charging cable, then close and reopen the case.</li>
    </ul>
    
<h2 class="tit">How to check the exact battery level using the app</h2>
    <p>Search for and install the LG XBOOM or LG TONE Free app from the Google Play Store or Apple App Store.</p>    <p>※ Note: The supported app may vary depending on your model.</p>    
<ol class="list-multiple">
      
<li>1. Connect the earbuds to your smartphone via Bluetooth and open the app.</li>
      
<li>2. On the app’s main screen, check the battery level at the top in real time.</li>
    </ol>
    
<div class="img-only"><img src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=UzLZ5G4nKPeMUVHPiblBQ&amp;portalId=P1" alt="Checking the battery level in the LG XBOOM and LG TONE Free apps."/></div>
    
<h2 class="tit">What should I do if the charging issue persists?</h2>
    
<ul class="cause-list">
      
<li>If the red light continues to blink: If the issue persists even after removing any foreign material from the charging contacts, the product may require inspection.</li>
      
<li>If the device does not charge at all: Test with a different cable and adapter.</li>
      
<li>If the problem continues: Contact LG Electronics Customer Support or have the product inspected by a service technician.</li>
    </ul>
    <p class="mobile-txt">Move left or right to check the contents.</p>    <p class="help-txt">This guide was created for all models, so the images or content may be different from your
      product.</p>  </div>

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