Help Library

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  • Document Contents
    Troubleshooting
    Website does not open or show.
    Website does not open or show. Symptom 1. Website does not open. Cause 1.This may be due to the website error or invalid URL. 2. If the website uses features that are not supported on LG TVs(E.g. differences in Flash), it cannot be viewed. ...
  • Document Contents
    Troubleshooting
    Remote control is not working.
    Remote control is not working. How to fix1. Switch on at the bottom of the product.- If you turned off TV with power switch, you can’t turn it on with remotecontrol.- The location of AC power switch may vary by model or may not exist.2. Che...
  • Document Contents
    Troubleshooting
    I cannot connect to wireless network.
    I cannot connect to wireless network.SymptomFor wireless network connection of Smart TV, check the items below.- Router and wireless network availability- TV embedded with WI-FI※ For some models, they need wireless dongle(AN-WF100) connecti...
  • Document Contents
    Troubleshooting
    Energy saving mode is not working.
    Energy saving mode is not working. SymptomYou can’t select Power Saving Mode.How to fixCheck the mode.When it is set as THX, the brightness is set appropriate for theatre (darkmode).
  • Document Contents
    Troubleshooting
    No picture in AV Mode
    No picture in AV Mode
  • Document Contents
    Troubleshooting
    Audio is too low.
    Audio is too low.SymptomWhen there is difference in volume among channels though you didn’t turn thevolume up/down, check if“Auto Volume” is On.- If you are using set-top box, Auto Volume and Smart Sound Mode features arenot provided. How t...
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