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    Troubleshooting
    Did you use Tag On feature on your smartphone to connect with a TV?
    Did you use Tag On feature on your smartphone to connect with a TV? Symptom 1. How to use the Tag On feature to connect a smartphone to a TV. What is Tag On? 1.This feature is used on smartphones to transmit data in order toshare content be...
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    Troubleshooting
    I cannot connect to wireless network.
    I cannot connect to wireless network.SymptomFor wireless network connection of Smart TV, check the items below.- Router and wireless network availability- TV embedded with WI-FI※ For some models, they need wireless dongle(AN-WF100) connecti...
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    Troubleshooting
    Did you change batteries if Magic remote does not work?
    Did you change batteries if Magic remote does not work? Symptom 1. Magic Remote does not work. Cause 1. New Magic remote (M4 model) may show inaccurate cursor movementor malfunction. 2. Magic Remote consumes batteries faster than a normal r...
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    Troubleshooting
    Is it normal if there is a gap between TV screen panel and cabinet?
    Is it normal if there is a gap between TV screen panel and cabinet? Symptom 1. There is an open space between TV screen panel and cabinet. Checkpoint 1. There is an empty space between panel and cabinet on LED and LCDTVs, but this is not an...
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    Troubleshooting
    Can I connect another input devices to TV other than a TV remote ?
    Can I connect another input devices to TV other than a TV remote? Symptom 1. I want to connect a keyboard or mouse to TV. How to connect : Connecting a keyboard, mouse and a gaming device to a TV 1. You can connect a wired/wireless keyboard...
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    Troubleshooting
    No audio
    No audioSymptomWhen there is no sound, please check if :1. the sound volume is “0”;2. it is “Mute” mode;3. the speaker is “off”. ※ Having the sound setting normal, if you still don’t hear any sound, check thevolume of set-top boxwhether it ...
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