Help Library

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  • Document Contents
    Troubleshooting
    How can I clean smudges and stains on my TV screen?
    How can I clean smudges and stains on my TV screen? Symptom 1. There are smudges and stains on the TV screen. How to clean TV screen 1. When you clean TV main boards and outer screen, turn off andunplug the TV. 2. Wipe gently with a dry mic...
  • Document Contents
    Troubleshooting
    Website does not open or show.
    Website does not open or show. Symptom 1. Website does not open. Cause 1.This may be due to the website error or invalid URL. 2. If the website uses features that are not supported on LG TVs(E.g. differences in Flash), it cannot be viewed. ...
  • Document Contents
    Troubleshooting
    Remote control is not working.
    Remote control is not working. How to fix1. Switch on at the bottom of the product.- If you turned off TV with power switch, you can’t turn it on with remotecontrol.- The location of AC power switch may vary by model or may not exist.2. Che...
  • Document Contents
    Installation
    How can I install the stand?
    How can I install the stand?SymptomTo assemble TV standHow to fixYou can simply assemble the TV stand. (Refer to the manual.) [How to assemble] ① Assemble body part of thestand into the support. Use the bolt provided. ② Place the screen fac...
  • Document Contents
    Troubleshooting
    I cannot connect to wireless network.
    I cannot connect to wireless network.SymptomFor wireless network connection of Smart TV, check the items below.- Router and wireless network availability- TV embedded with WI-FI※ For some models, they need wireless dongle(AN-WF100) connecti...
  • Document Contents
    Troubleshooting
    Energy saving mode is not working.
    Energy saving mode is not working. SymptomYou can’t select Power Saving Mode.How to fixCheck the mode.When it is set as THX, the brightness is set appropriate for theatre (darkmode).
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