Help Library

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  • Document Contents
    Troubleshooting
    How can I clean smudges and stains on my TV screen?
    How can I clean smudges and stains on my TV screen? Symptom 1. There are smudges and stains on the TV screen. How to clean TV screen 1. When you clean TV main boards and outer screen, turn off andunplug the TV. 2. Wipe gently with a dry mic...
  • Document Contents
    Troubleshooting
    Did you use Tag On feature on your smartphone to connect with a TV?
    Did you use Tag On feature on your smartphone to connect with a TV? Symptom 1. How to use the Tag On feature to connect a smartphone to a TV. What is Tag On? 1.This feature is used on smartphones to transmit data in order toshare content be...
  • Document Contents
    Troubleshooting
    Remote control is not working.
    Remote control is not working. How to fix1. Switch on at the bottom of the product.- If you turned off TV with power switch, you can’t turn it on with remotecontrol.- The location of AC power switch may vary by model or may not exist.2. Che...
  • Document Contents
    Troubleshooting
    I cannot connect to wireless network.
    I cannot connect to wireless network.SymptomFor wireless network connection of Smart TV, check the items below.- Router and wireless network availability- TV embedded with WI-FI※ For some models, they need wireless dongle(AN-WF100) connecti...
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    Troubleshooting
    Energy saving mode is not working.
    Energy saving mode is not working. SymptomYou can’t select Power Saving Mode.How to fixCheck the mode.When it is set as THX, the brightness is set appropriate for theatre (darkmode).
  • Document Contents
    Troubleshooting
    How can I update my TV software?
    How can I update my TV software?■ Symptom - How can I update my TV software?■ Troubleshooting1. Click Settings icon on top right and go to Advanced2. Click About the TV under General.3. Click update software version and allow automatic upda...
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