Help Library: Help Library: [LG Monitor] The remote controller does not work

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<div class="content-service-view">
    <p class="info-desc">Use the remote controller provided with the settop box (service provider).</p>    <p class="info-tit">Target model All models before the TV or IPTV monitor remote control was provided</p>    
<h2 class="tit">Causes and Symptoms</h2>
    
<ul class="cause-list">
        
<li>The receiver for the TV monitor remote control is blocked.</li>
        
<li>I am watching TV using a settop box.</li>
        
<li>Remote controller battery is out.</li>
    </ul>
    
<h2 class="tit">Try this</h2>
    
<h3 class="sub-tit">Check if there is an obstacle near the receiver for the TV monitor remote control.</h3>
    <p class="info-desc idt">➔ If the receiver for the TV monitor remote control is blocked by an obstacle, then remove it and check it again.</p>    
<div class="img-only">
        <img alt="Check if there is an obstacle near the receiver for the TV monitor remote control" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=lAvHloA9xDUghzzTsMW3Eg&amp;portalId=P1">
    </div>
    
<h3 class="sub-tit">Are you currently watching TV using a settop box?</h3>
    <p>
        If you connect the settop box to the TV via HMDI cable to watch TV, you cannot change the channel with a remote control that comes with the monitor product.<br>
        (Same as other company models)<br>
        Use the remote controller provided with the settop box (service provider).
    </p>    <p class="info-desc">Differentiate the status of TV connections.</p>    <p class="txt-idt">
        1. When you connect it to the settop box via HDMI input to watch TV: Use the settop box remote control to change the channel.
    </p>    <p class="txt-idt">
        2. When you connect the antenna(copper axis cable) signal to watch TV: Use the TV monitor remote control(in the package) to change the channel.
    </p>    
<h3 class="sub-tit">Suddenly failed during use?</h3>
    <p class="info-desc">➔ Check the battery for the remote control.</p>    <p>
        If the battery for the remote control is expired, or inserted in the opposite direction, then it will not operate.<br>
        Check the battery replacement or assembly status.<br>
        If some specific buttons on the remote control do not work, then you need to check the remote controller for defects.
    </p>    
<div class="tip-box">
        <strong class="tip-tit">Wait! Here are more tips</strong>
        <p><strong>How to replace the batteries for a general/simple remote control</strong></p>        
<div class="con-view txt-idt">
            1. Push down the cover for the battery in the back of the remote control to open it.
        </div>
        
<div class="con-view txt-idt">
            2. Check the positive[+] and the negative[-] poles inside the remote control.(example: 1.5V(volts), AAA type)
        </div>
        
<div class="con-view txt-idt">
            3. When replacing the batteries, make sure that both of them are new ones.
        </div>
        
<div class="img-only">
            <img alt="Push down the cover for the battery in the back of the remote control to open it." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=1toMMMFaPDJrDAfLgEGbDw&amp;portalId=P1"><br>
            <img alt="Check the positive[+] and the negative[-] poles inside the remote control. (example: 1.5V(volts), AAA type)" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=x58a2phN99GPHWSdvq12cg&amp;portalId=P1">
        </div>
    </div>
<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p></div>

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[LG Monitor] The remote controller does not work

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