If there are problems with the set-top box or the wired antenna cable, the screen and channels may not function properly.
Causes and symptoms
➔ Check for any malfunctions of or poor cable connection to the set-top box.
- It can possibly prevent the screen from disconnecting or freezing.
- It may resolve issues of all channels or specific channels that do not appear.
※ If the same problem persists even after resetting the set-top box, contact the communication service provider for assistance.
Try this
➔ Reconnecting the cable (turn off the power to the TV monitor and the set-top box before checking the devices.)
1. Try reconnecting the HDMI cable that connects to the set-top box.
※ It is recommended that you use an authentic cable when connecting the TV monitor and set-top box with an HDMI cable. (Version 2.0)
2. Check the antenna connection status on the back of the TV monitor.
This guide was created for all models, so the images or content may be different from your product.
