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[LG Beam Projector USB Connection] I keep seeing “Unsupported file”

Troubleshooting

Causes and Symptoms

  • I see a message saying “Unsupported file.”

Try this

Play a video file on your PC.

Try playing the file with a player on your PC and make sure the file is not corrupted.
Check the supported resolution, video/audio codec, and frame size.

※ Depending on the TV model, the supported specifications may differ.
※ Please consult the user manual for the playback requirements. Codec updates are not supported.

Supported video files
  • 최대 지원 해상도: 1920 x 1080 @30p
  • Maximum resolution: 1920 x 1080 @30p
File extension, Codec
File extension Codec
asf
wmv
Video VC-1 AdvancedProfile, VC-1 Simple and Main Profile
Audio WMA Standard,WMA 9 Professional
divx
avi
Video DivX3.11,DivX4, DivX5, DivX6, XViD, H.264/AVC, Motion Jpeg
Audio MPEG-1 LayerI, II, MPEG-1 Layer III (MP3), Dolby Digital,
Dolby Digital Plus, LPCM,ADPCM, DTS
mp4
m4v
mov
Video H.264/AVC,MPEG-4 Part 2
Audio AAC
mkv Video H.264/AVC
Audio HE-AAC, DolbyDigital
ts
trp
tp
mts
m2ts
Video H.264/AVC,MPEG-2, VC-1
Audio MPEG-1 LayerI, II, MPEG-1 Layer III (MP3) Dolby Digital,
Dolby Digital Plus, AAC
mpg
mpeg
Video MPEG-1
Audio MPEG-1 LayerI, II
vob Video MPEG-1,MPEG-2
Audio DolbyDigital, MPEG-1 Layer I, II, DVD-LPCM

  Move left or right to check the content.

* Bit rate range : within 32 kbps ~ 320 kbps (MP3)
* 외부 자막 지원 확장자  : *.smi/*.srt/*.sub(MicroDVD, SubViewer1.0/2.0/*.ass/*.ssa/*.txt(TMPlayer) / *.psb(PowerDivx)
* Caption file extension : *.smi/*.srt/*.sub(MicroDVD, SubViewer1.0/2.0/*.ass/*.ssa/*.txt(TMPlayer) / *.psb(PowerDivx)

Warning!
Product specifications may vary among models, so please consult the user manual for the supported file types.
All requirements, including video/audio codec, resolution, and file name extension, must be satisfied for normal functioning.

This guide was created for all models, so the images or content may be different from your product.

*Required question