Help Library: Help Library: [StanbyME TV] The app is running, but the vertical mode is not available

[StanbyME TV] The app is running, but the vertical mode is not available

Troubleshooting TVs 07/11/2023

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I have switched the screen to the vertical mode, but the screen does not change to the vertical mode.

In StanbyME TV, you can enjoy various services in the vertical screen, but there is a difference in functions supported according to the company that provides the app.
YouTube app supports such a mode only after it is updated to the latest software, and if it not updated, the app may be terminated.
The main screen and the horizontal screen in YouTube are maintained at their horizontal ratio even when these screens are executed in vertical mode,
and a space may occur at the top and bottom of the screen.

Causes and symptoms

When I change the mode to the vertical mode, the app is terminated.
I have switched the screen to the vertical mode, but the screen does not change to the vertical mode.

Note

• The execution screen of an app that supports the vertical mode

• The execution screen of an app that supports the vertical mode partially (YouTube Shorts)

This guide was created for all models, so the images or content may be different from your product.

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