Causes and Symptoms
- Power recycles when I access a website
- A web page does not open on the Internet browser.
- A message ‘Restart the app to ensure efficient memory use’ appears and the app does not run.
TVs made before the year 2012 no longer have Internet browser support for some websites for
security purposes.
TVs made before [2017 WebOS3.5] no longer support the latest web standard technologies due to program
performance constraints and may fail to run apps when a memory-related message appears.
In cases where TV memory is insufficient for large images and data in some web pages, the Internet or power
may be shut down and restart for the purpose of preventing abnormal operation of the TV.
If the problem persists, contact the app maker or the website.
Try this
Delete unnecessary apps to secure free memory.
➔ How to delete apps
[2022 WebOS22] [2021 WebOS6.0]
1. Press the Home button on the TV remote to enter the Home menu.
Select [Edit App List] from the list of apps.
2. Selecting an app you want to delete will display [
] over the app.
3. Select [
]
above the app.
When a message such as ‘Will you delete?’ pops up, select [Yes].
[2020 WebOS5.0] or earlier
1. Press the Home button on the TV remote to enter the Home menu.
2. Select an app you want to delete and press and hold the button down for 3 seconds to display [X] over the app.
3. Select [X] above the app.
When a message such as ‘Will you delete?’ pops up, select [Yes].
This guide was created for all models, so the images or content may be different from your product.
