Help Library: Help Library: [LG TV Caption] I am able to play back video files from a USB storage device, but the accompanying subtitles do not appear

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<div class="content-service-view">
        <p class="info-desc">
            If the video file and subtitle file share the same name but the subtitle fails to play, it is possible that the subtitle file has an issue.<br>
            Additionally, the TV may not support subtitles if the video file codec is not compatible, even if it can be played on a computer.<br>
            Due to the limited memory capacity of a TV compared to a computer, the TV can only support up to 85% of the codecs available.<br>
            Video/audio files can work with your TV only when all four requirements (codec, resolution, extension, etc.) are met.<br>
            However, the screen resolution may vary depending on the connection status of the external device.
        </p>        
<div class="tip-box">
            <strong class="tip-tit">External subtitle formats supported</strong>
            
<ul class="bul-list">
                
<li>smi, srt, sub (MicroDVD, SubViewer 1.0/2.0), ass, ssa, txt (TMPlayer), psb(PowerDivX), dcs (DLP Cinema)</li>
            </ul>
            <strong class="tip-tit">Embedded subtitle formats supported</strong>
            
<ul class="bul-list">
                
<li>Matroska (mkv) : Sub Station Alpha (SSA), Advanced Sub Station Alpha (ASS), SRT</li>
                
<li>MP4 : Timed Text</li>
            </ul>
        </div>
        
<div class="tip-box">
            <strong class="tip-tit">Storage capacity/file size discoverable</strong>
            
<ul class="bul-list">
                
<li>Video file: HD - 30 GB or less, SD - 4 GB or less</li>
                
<li>USB device: Up to 32 GB</li>
                
<li>External storage: Up to 1 TB</li>
            </ul>
        </div>
        
<h2 class="tit">Try this</h2>
        
<h3 class="sub-tit">Is the subtitle file encoded with the [ANSI] code?</h3>
        <p class="info-desc idt">➔ Change the encoding method to [ANSI], save the file, and play it.</p>        <p>
            If playback does not work even though the video (DivX) file name and the subtitle file name are identical, check if the subtitle file is [ANSI]-encoded.<br>
            Open the Windows Notepad, load the subtitle file, and save it as an ANSI format by selecting ANSI from the [Save As] menu.<br>
            In the case of [SMI] subtitles, playback is limited in the DLNA mode.
        </p><br>
        <p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p>    </div>

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[LG TV Caption] I am able to play back video files from a USB storage device, but the accompanying subtitles do not appear

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