Help Library: Help Library: [LG Smart TV App] I am experiencing app freezes or errors when running the app.

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</head>

<body>

<div class="content-service-view">
<p class="info-desc">
If you encounter an app freeze or error while running the app, it may indicate a network connection
issue.<br>
First, examine the cable connection between the TV and the Internet router. If the problem persists, check
the network connection status by stage in the TV settings menu.<br>
Try connecting to another network (e.g., tethering/hotspot) and check for any errors.
</p>
<h2 class="tit">Try this</h2>

<h3 class="sub-tit">Is your TV connected to the network?</h3>
<p class="info-desc idt">➔ Select [Connection] in the TV Settings menu and verify if the network connection status
is displayed as [Connected to the Internet].</p>
<div class="tip-box">
<strong class="tip-tit">Verifying the TV’s network connection</strong>

<div class="con-view txt-idt">
① Turn on the TV and press the [Settings] button on your TV remote.
</div>

<div class="con-view txt-idt">
② Select [All Settings] in the [Settings] menu.
</div>

<div class="con-view txt-idt">
③ Select [Connection] and verify if the [Wired Network Connection] or [Wireless Network Connection] is
displayed as [Connected to the Internet].<br>
If it is [Not Connected], establish the network connection again.
</div>

<h3 class="sub-tit">Is your network displayed as [Connected to the Internet], but you are still unable to access
the Internet?</h3>
<p class="info-desc idt">➔ Go to [Settings] to check the network connectivity by stage.</p><p>
As mentioned earlier, go to the [Connection] menu and select either [Wired Network Connection] or [Wireless
Network Connection] and then [Wi-Fi Advanced Settings].<br>
You will be directed to the screen where you can view the network connectivity status by stage.
</p>
<div class="img-only">
<img alt="selecting a wired network" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=qTZL39F1iPjCiV51GmC0w&amp;portalId=P1">
</div>

<h3 class="sub-tit">Have you checked the network status by stage?</h3>
<p class="info-desc idt">➔ Check if there is any [X] mark between stage icons on the Network Connection Status
screen.</p>
<div class="tip-box">
<strong class="tip-tit">Checking the network status by stage</strong>

<div class="con-view txt-idt">
① The icons on the screen correspond to [TV], [Gateway], [DNS], and [Internet] (from left to
right).<br>
If all stages have no issues, all the icons are connected via a green line.
</div>

<div class="con-view txt-idt">
② If there is an [X] mark between [TV] and [Gateway], then check the cable connection between your TV
and router.<br>
If there are no issues, restart the cable modem and then router in the specified order, and initialize
them.<br>
After the initialization, turn off your TV, turn it back on, and connect it to the network again.
</div>

<div class="con-view txt-idt">
③ If there is no problem with your [TV], but you see an [X] mark between [Gateway] and [DNS] or
[Internet],<br>
unplug your router and then cable modem, wait for 10 seconds or more, and then plug them again.<br>
Press the [Reset] button on your router and cable modem to initialize them.<br>
If the problem persists, contact your Internet service provider.
</div>

<div class="img-only">
<img alt="the Internet is not connected due to an error in the Internet modem((Gateway-Internet) 1. Unplug the router and cable modem, wait for 10 seconds or more, and then plug them again. 2. Press the [Reset] button.)" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=wgw0UAfuw3OqXE2A3rxvA&amp;portalId=P1">
</div>
</div>
<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p></div>

</body>
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[LG Smart TV App] I am experiencing app freezes or errors when running the app.

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