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[LG CordZero R9] The power is suddenly turned off during use

Troubleshooting

Causes and Symptoms

  • The robot vacuum cleaner is stuck around an obstacle.
  • An error has occurred.
  • You left it unattended after pausing it by pressing the [Start/Stop] button.
  • During cleaning, a foreign object is smudged over the [Start/Stop] button.
  • During cleaning, the top of the robot vacuum cleaner come in contact with conducting material.
  • The [Power] button on the remote control is pressed by mistakes.
  • My pet frequently climbs over the robot vacuum cleaner.

The robot vacuum cleaner is designed to turn off the power on its own to protect itself after being paused after pressing the [Start/Stop] button or an error occurs.
In addition, as the robot vacuum cleaner moves to clean areas, if the [Start/Stop] button is accidentally pressed or if there is foreign object over the button, it might be turned off, so make sure to remove obstacles and nicely arrange the surroundings before using the robot vacuum cleaner.

Wait! Find out more.
If the robot vacuum cleaner is powered off after charging or if it keeps turning off the power even when you turn it on after 2 to 3 seconds, then the robot vacuum cleaner might have a problem.

Try this

Is the robot vacuum cleaner stuck around an obstacle?

➔ If it stays at a location except for the charging stations for more than 10 minutes, then it will be powered off.

For power saving, the power is automatically turned off. So, turn on the power again for use.
Before using the robot vacuum cleaner, nicely arrange the surroundings and make sure it does not get stuck around an obstacle.

A robot vacuum cleaner hitting an obstacle

While the robot vacuum cleaner is operating, is the power turned off as the voice message is heard?

➔ If an error occurs during cleaning, then the voice message will be heard and then the power will be automatically turned off.
Check the error and take necessary actions.

If the robot vacuum cleaner is unable to clean areas smoothly, then a voice error message will be heard.
For instance, if the dust bin is full, then it will say “Clean the dust bin and the filter,” and the power will be turned off.
In the LG ThinQ app, select the [Cleaning Diary] menu and check the condition of error.

Did you leave the robot vacuum cleaner unattended after pausing it?

➔ If you press no button for 10 minutes after pausing it, then the power will be turned off.

To protect the roboking, the power is turned off. So, turn on the power again for use.

During cleaning, was a foreign object such as dust or water bubble smudged over the [Start/Stop] button?

➔ Remove foreign objects over the control panel before use.

The controller for the robot vacuum cleaner is a sensitive part designed to detect a touch.
If foreign objects such as dust lumps or water bubbles come in contact, the button might be pressed accidentally.
Before using the robot vacuum cleaner, nicely arrange the surroundings and make sure there is no foreign object that comes in contact.

Removing foreign substances from the control panel

During cleaning, did the top of the robot vacuum cleaner come in contact with an obstacle to press the button?

➔ Before using the robot vacuum cleaner, make sure to remove obstacles that can come in contact with the top of the robot vacuum cleaner.

The touch button on the top of the robot vacuum cleaner can get accidentally pressed if it comes in contact with conducting material such as wires.
Before using the robot vacuum cleaner, nicely arrange the surroundings and make sure it does not get stuck around an obstacle.

An obstacle touches the top of the robot vacuum cleaner

Is the [Power] button on the remote control pressed by mistakes?

➔ Make sure that the remote control button is not pressed.

Do not let the remote control button be pressed after coming in contact with a cushion or sofa.
Also, keep the remote controller out of children's reach.

Does your pet get on the robot vacuum cleaner?

➔ As your pet presses the touch button on the robot vacuum cleaner, it might malfunction.

While using the robot vacuum cleaner, do not let your pet paly with it.

A pet climbing on a robot vacuum cleaner

This guide was created for all models, so the images or content may be different from your product.

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