Help Library: Help Library: [LG Air Conditioner Leakage] The drain pump does not operate. Water leaks from the air conditioner

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<h2 class="tit">Causes and Symptoms</h2>
        
<ul class="cause-list">
            
<li>The power connection to the drain pump is not ok.</li>
            
<li>Drain hose is slipped out.</li>
            
<li>Drain pump water sensor is shut down temporarily.</li>
        </ul>
        <p class="info-desc">If drain is not smooth due to the air conditioner installation structure, then sometimes
            you have to install a drain hose.</p>        <p class="txt-idt">
            ※ Drain pump is provided from the installation store, not from LG Electronics.<br>
            Check with the installation service company.
        </p>        
<div class="img-only">
            <img alt="Drain pump sold separately" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=0iRgtZzCPshctfyA4AB4w&amp;portalId=P1">
        </div>
        
<h2 class="tit">Try this</h2>
        
<h3 class="sub-tit">
            
<span class="num">1</span>Check if the drain pump is installed.
        </h3>
        <p class="info-desc idt">➔ In some cases, it is installed at the rear of the product or inside the product.</p>        
<div class="img-only">
            <img alt="Checking whether the product drainage pump is installed" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=2tjoW5O6Ef7S5NFkT4x0Q&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">
            
<span class="num">2</span>Check the power connection to the drain pump.
        </h3>
        <p>
            Unplug the power cord of the drain pump and plug it again after a moment to see if the power is on
            properly.<br>
            It could be a temporary power supply failure.<br>
            Connect other electronics[ex: Hair drier and etc] to the outlet and see if it is ok.
        </p>        <p class="txt-idt">
            1. If other electronics work fine but the drain pump does not work, → repair the drain pump.</p>        <p class="txt-idt">
            2. If other electronics are not powered on either, → repair the power strip or outlet at your home.
        </p>        
<div class="img-only">
            <img alt="Checking whether the drainage pump power is connected" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=EEKG6yydvy03mh3Ku3BFJg&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">
            
<span class="num">3</span>Check if the air conditioner drain hose is properly connected to the drain pump.
        </h3>
        <p class="info-desc idt">➔ Insert and connect the drain hose to the drain pump correctly.s</p>        
<div class="img-only">
            <img alt="Checking if the air conditioner drain hose is properly connected to the drain pump" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=ZhPkHvfnTFnyVOIUNtjCQ&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">
            
<span class="num">4</span>Shake the drain pump left and right gently.
        </h3>
        <p>
            If the water sensor in the pump cannot move temporarily due to obstacles, then it might not operate
            properly.<br>
            By gently shaking the pump left and right, let the water sensor move.
        </p>        
<div class="img-only">
            <img alt="Gently rocking the drain pump from side to side with both hands" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=Opq9U263dYxqmF1ce2jcTg&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">If the drain pump malfunction is confirmed</h3>
        <p>
            Contact the drain pump installation agent or company for necessary actions.<br>
            ※ LG Electronics Service Center does not provide installation or sales service for drain pumps.
        </p>        <p class="help-txt">This guide was created for all models, so the images or content may be different from your
            product.</p>    </div>

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