Help Library: Help Library: [LG ThinQ] [Product registration failed] An error message “Product registration failed” appears. (NB, NL, NA, NS, NM)

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<h2 class="tit">Try this</h2>
<p>If the error code (NA/NB/NI/NM/ND/NS) appears while you are registering LG ThinQ app, check the following.</p>
<h3 class="sub-tit">NA: The product is too far from the router (environment issue)</h3>
<p class="info-desc">➔ Readjust and shorten the distance between the router and the product.</p>
<div class="img-only">
<img alt="Screen with error code NA" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=rGr6D2RgCGS4vwFxK7w2Gw&amp;portalId=P1"/>
</div>

<h3 class="sub-tit">NB: An incorrect router password was provided</h3>
<p class="info-desc">➔ Check the router password (see the label at the top or bottom of the router).</p>
<div class="img-only">
<img alt="Screen with error code NB" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=56jbK0rBFgj8H6fAwirStw&amp;portalId=P1"/>
</div>

<h3 class="sub-tit">NI: Router IP not assigned (router issue)</h3>
<p class="info-desc">➔ Reset the router (Press and hold for 3 seconds the Reset button at the back of the router, or turn the power off and on by pulling and replacing the power plug.)</p>
<div class="img-only">
<img alt="Screen with error code NI" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=JpOhn3zcRrltKyydPPFDQ&amp;portalId=P1"/>
</div>

<h3 class="sub-tit">NM: Exceeded the maximum number of devices connected to the router (router issue)</h3>
<p class="info-desc">➔ Reset the router (Press and hold for 3 seconds the Reset button at the back of the router or turn the power off and on by pulling and replacing the power plug.)</p>
<div class="img-only">
<img alt="Screen with error code NM" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=4NsHbk4IZG2fchMLgGN8aA&amp;portalId=P1"/>
</div>

<h3 class="sub-tit">ND: Timeout due to identification failure (compatibility issue with latest routers)</h3>
<p class="info-desc">➔ Establish a hotspot (tethering) connection once and then retry registering your router.</p>
<div class="img-only">
<img alt="Screen with error code ND" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=FwLku2rrnJgJ5rWdrJH1g&amp;portalId=P1"/>
</div>

<h3 class="sub-tit">NS: Router not connected to the Internet (router issue)</h3>
<p class="info-desc">➔ You need to check if the Internet connection via the router is normal.</p>
<div class="img-only">
<img alt="Screen with error code NS" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=UetkXDfq5W0dTHaIFJcPQ&amp;portalId=P1"/>
</div>

<li>If you have several routers, you have to reset the main router and the connecting routers altogether.</li>

<li>
ThinQ App connection supports routers of 2.4 GHz only.<br/>
5 GHz is not supported.
</li>
</ul>
</div>

<h3 class="sub-tit">Check if the problem lies in the router.</h3>
<p>
After disconnecting the router (wi-fi) connection, prepare two mobile phones and enable the hotspot (tethering) of one phone and complete product registration.<br/>
If registration is made in the hotspot (tethering) environment, the issue can be seen as caused by the router.
</p><p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p></div>

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[LG ThinQ] [Product registration failed] An error message “Product registration failed” appears. (NB, NL, NA, NS, NM)

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