If apps on your LG TV freeze or won’t open, the issue is often related to unstable network
connection.
Check the cable connections between the TV and your router, then check the network status in
the TV’s [Settings] menu.
Try connecting to a different network (e.g., mobile hotspot) to see if the issue persists.
If the issue occurs only in a specific app, update or reinstall the app. If the problem
continues, contact the app provider for support.
If an app doesn’t open or load, first check your TV’s internet connection.
-
2021 and later models [webOS 6.0 or later]: Press the Settings [
] button on the remote → [All Settings] → [General] → [Network] → Select Wired Connection (Ethernet) or Wi-Fi Connection.
-
2020 models [webOS 5.0]: Press the Settings [
-
2019 models [webOS 4.5]: Press the Settings [
-
2018 and earlier models [webOS 4.0 or earlier]: Press the Settings [
Connecting 2025 Models [webOS 25]
-
1. Press the Settings [
) → [General] → [Network]
-
2. Under [Internet Connection], select [Wi‑Fi Connection].
-
3. Under [Wi‑Fi Connection], select your Wi‑Fi network (SSID).
-
4. Enter your password and select [Enter]
-
5. Select the connected wired or wireless network to check the connection
status.
From left to right, the icons represent [TV], [Gateway], [DNS], and [Internet].
-
If there are no network issues, all icons are connected by green lines.
-
If your TV can’t connect to the internet, check that the router cables are
securely connected.
If the cables are connected properly, restart and reset the cable modem and Wi Fi router.
After the reset, restart the TV and reconfigure the network settings.
If you are unsure whether the issue lies with the internet connection or the TV, use your smartphone's tethering (hotspot) feature to diagnose the problem.
-
1. Turn on the hotspot feature on your smartphone.
- iOS: [Settings] → [Personal Hotspot] → Turn on
- Android: [Settings] → [Connections] → [Mobile Hotspot and Tethering] → Turn on [Mobile Hotspot]
- 2. On the TV, open the network settings and connect to your phone’s hotspot.
-
3. Check if apps or the internet function normally.
- If the app works on the hotspot: The TV is working normally. Check your Wi‑Fi router or your internet service.
- If the app doesn’t work even on the hotspot: The TV may require inspection, contact LG Electronics Support for further assistance
- If the issue occurs only in a specific app, it is likely a problem with the app itself. Contact the app provider first.
- Update the app to the latest version and check if the issue is resolved.
- If the issue continues after the update, delete and reinstall the app.
-
Press the Home [
]button on the remote and select the app to update it, or press and hold the Wheel [OK] button to delete it.
If you still can’t install the app after trying the steps above, reset the TV to initial settings
Note: Resetting the TV will delete all account settings and installed apps and return the TV to its initial settings.
-
2021 and later TVs [webOS 6.0 or later]: Press the Settings[
-
2020 TVs [webOS 5.0]: Press the Settings[
-
2019 and earlier TVs [(webOS 4.5 or earlier): Press the Settings[
Resetting 2025 TVs [webOS 25] to Initial Settings
-
1. Press the Settings[
-
2. Select [Reset to Initial Settings]
-
3. Select [Reset All]
Resetting the TV will delete all account settings and installed apps.
Frequently Asked Questions (FAQ)
- Q. Why won't a specific app open or keep freezing?
- A. If this issue occurs with only one specific app, it is likely an error with the app itself. Contact the app provider for assistance.
- Q. Why can’t I install a specific app?
- A. Supported apps may vary by country and TV model. You can check available apps in the LG Content Store
This guide applies to multiple models, so images or content may differ from your actual product.
