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Troubleshooting
How To Find My LG Model and Serial Number

At a Glance-----------LG makes it easy to find your product's serial number and model number. Forassistance in locating your product's information choose your LG product fromthe categories below.Select Your ProductThis guide was created for...
Troubleshooting
Why your LG air conditioner smells bad and how to fix it

An unpleasant odor from your LG air conditioner is typically caused by moistureand mold buildup on the internal heat exchanger, or a dirty air filter. You caneasily resolve this by lowering the temperature below 20℃ (68℉), running Fanmode t...
Troubleshooting
[LG Air Conditioner] How to read error codes

LG air conditioner error codes differ depending on the model. For wall-mountedunits, check the LED on the remote, while stand-type models display them on thepanel or LED.See the examples and instructions for reading the codes.How to Check f...
Troubleshooting
What to do if water gets into the outdoor unit

If water gets into the outdoor unit of your LG air conditioner, do not turn onthe power immediately. The next steps depend on the water level. If the waterstayed below the pipe connections, let the unit dry naturally for two to threedays be...
Troubleshooting
Why does my LG ceiling air conditioner show "HI" on the display?

The "HI" on your LG wired remote is not an error code. It simply indicates thatthe current indoor temperature is unusually high (above 35.5℃ / 96℉). Thismessage will disappear once you run the air conditioner in cooling mode and theroom tem...
Troubleshooting
Why Your Newly Installed Ceiling-Mounted Air Conditioner Smells Like Chemicals

A chemical or plastic smell from a newly installed LG ceiling-mounted airconditioner is normal for a new product. It is similar to the smell of a new caror new furniture. This is temporary and does not indicate a defect. Open thewindows and...

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