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Refer to the detailed Warranty Policy delivered in your product packaging.
If you need Repair Service, submit an online Repair Service Request or Contact Us.Please have the Serial number of your product and proof of purchase ready. Out-of-warranty service fees may apply for diagnosis, parts, and labor.
Cooking Issues) Overcooking / UndercookingSymptom Cooking Issues How to fix Was the time/cooking powerlevel set correctly?If the time and power levels were not set properly, the unit will not cook foodproperly. Each unit has different instr...
Cooking Issues) Improper DefrostingSymptom Cooking Issues How to fix Is cookware approved for microwave use? Not all dishes are microwave safe. Check the specifications for the cookware. Ifit is not approved for microwave cooking, do not us...
Arcing or Sparking (2) If the unit comes with a metal rack, be certain that the rack is installedproperly on all four of the support brackets. If not, sparking can occur. The brackets are plastic to prevent this fromhappening, but if not in...
Please be informed that LG Service Centre will be closed at 12.30pm on New Year’s Eve, 31 December 2020, Thursday.
We will resume normal operations on 2 January 2021, Saturday.
We apologize for any inconvenience caused.
LG Support Need information? Got a question? We can help. Whether you need to register your product, communicate with an LG Support Representative, or obtain repair service. Finding answers and information is easy with LG online service and support. Owner’s Manuals, requesting a repair, software updates and warranty information are all just a click away.