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How to connect Matter devices to the ThinQ app

Matter is a global communication standard that lets you control smart homedevices from multiple manufacturers with a single app.You can even connect one Matter-certified device to multiple platforms andcontrol multiple Matter devices simult...
Troubleshooting
[LG TV screen] The caption is cut-off or images look extended

If the screen size setting is set to [Zoom], [Cinema Zoom], [All-DirectionZoom], [Vertical Zoom], etc., part of the screen will be truncated, or thefigure will be enlarged.If the screen size is set incorrectly, the screen may appear stretch...
Repair
[LG TV Magic Remote Control] Does the pointer disappear while you are using the Magic Motion remote control?

Does the pointer disappear while you are using the Magic Motion remote control?If you press any direction key [Up/Down/Left/Right] on the Magic Motion remotecontrol while the cursor (pointer) is on the screen,the cursor disappears and your ...
Troubleshooting
I want to connect Amazon Alexa

By connecting an AI speaker to your TV, you can use some of your TV's featureswith voice recognition.Please note the following before connecting your AI Speaker.If you're connecting your TV and AI Speaker via the Alexa app, you'll need toma...
Troubleshooting
[LG Smart TV Remote Control] How can I set an integrated remote control in a smart TV?

Do you want to enable the integrated remote control feature, which allows you tocontrol both the TV and set-top box using just one remote control?By pairing your set-top box with your AI remote control (Magic remote control)and enabling the...
Troubleshooting
[LG OLED TV Noise] A tapping sound is heard when I’m watching or turning on/off the TV

Try this-------- * Turning on and running the TV will normally create heat in the components. This heat expands the plastic parts that comprise the exterior. At this time, different parts of the case expand and create friction against each ...

Manuals & Documents

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Online Manual

English

English

03/05/2021 51,822K
USER GUIDE

English

03/05/2021 51,822K
Quick Start Guide

English

04/29/2019 51,822K

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Software & Drivers

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SW File(Version 05.50.70) Detailed applicable model list : Please check with reference Tab exactly

TV_Software_Update_Guide_v3.pdf

05/30/2025 2,014K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

32LK616BPTB

32LK610BPTB

43LK6120PTC

43LK6300PTA

49LK6300PTA

43LK6100PVA

49LK6100PVA

32LK610BPVA

43LK5730PVC

49LK5730PVC

43LK6100YVA

49LK6100YVA

43LK5760PTA

49LK5760PTA

43LK5700PTA

49LK5700PTA

43LK6030PTC

32LK540BPTA

43LK5400PTA

49LK5400PTA

32LK628BPTF

3. Release History

[04.10.03]

1. 360 videos are available on Youtube app.

2. Minor Bugs are fixed.

[04.10.20]

1. To improve that the subtitle is not displayed when HbbTV app in on.

[05.10.05]

1. Improving Amazon Echo service

2. "Direct TV Now" ready for 2018 yeares of product launch

3. TV Remote service expansion to 14 EU countries

4. Adding 18Y HDCP2.3

5. Adding to Israeli STB Universal Remote Control

6. Fixed minor bugs..

[05.10.20]

1. fix the abnormal termination in Disney+ App

[05.10.25]

1. Add HEVC logo to user guide

[05.10.30]

1. Improve EFS(enhanced flash swap) issue

[05.30.11]

1. LG Channel has been upgraded and service territory expansion.(KR,US,EU/CIS Only)

2. Software update contains minor bug fix

[05.30.20]

1. Software update contains minor bug fix

[05.40.09]

1. Fixing minor bugs in software

[05.40.25]

1. Fixing minor bugs in software

[05.40.26]

1. Fixing minor bugs in software

[05.50.10]

1. The voice recognition feature has been improved.

2. LG Channels expanded its availability to more countries. (some countries in Latin America)

[05.50.15]

1. Fixing minor bugs in software

[05.50.40]

1. Fixing minor bugs in software

[05.50.60]

1. Fixing minor bugs in software

[05.50.65]

1. Fixing minor bugs in software

[05.50.70]

1. Fixing minor bugs in software
SW File(Version 05.50.70) Detailed applicable model list : Please check with reference Tab exactly

Software_File(Version_05.50.70).zip

05/30/2025 779,297K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

32LK616BPTB

32LK610BPTB

43LK6120PTC

43LK6300PTA

49LK6300PTA

43LK6100PVA

49LK6100PVA

32LK610BPVA

43LK5730PVC

49LK5730PVC

43LK6100YVA

49LK6100YVA

43LK5760PTA

49LK5760PTA

43LK5700PTA

49LK5700PTA

43LK6030PTC

32LK540BPTA

43LK5400PTA

49LK5400PTA

32LK628BPTF

3. Release History

[04.10.03]

1. 360 videos are available on Youtube app.

2. Minor Bugs are fixed.

[04.10.20]

1. To improve that the subtitle is not displayed when HbbTV app in on.

[05.10.05]

1. Improving Amazon Echo service

2. "Direct TV Now" ready for 2018 yeares of product launch

3. TV Remote service expansion to 14 EU countries

4. Adding 18Y HDCP2.3

5. Adding to Israeli STB Universal Remote Control

6. Fixed minor bugs..

[05.10.20]

1. fix the abnormal termination in Disney+ App

[05.10.25]

1. Add HEVC logo to user guide

[05.10.30]

1. Improve EFS(enhanced flash swap) issue

[05.30.11]

1. LG Channel has been upgraded and service territory expansion.(KR,US,EU/CIS Only)

2. Software update contains minor bug fix

[05.30.20]

1. Software update contains minor bug fix

[05.40.09]

1. Fixing minor bugs in software

[05.40.25]

1. Fixing minor bugs in software

[05.40.26]

1. Fixing minor bugs in software

[05.50.10]

1. The voice recognition feature has been improved.

2. LG Channels expanded its availability to more countries. (some countries in Latin America)

[05.50.15]

1. Fixing minor bugs in software

[05.50.40]

1. Fixing minor bugs in software

[05.50.60]

1. Fixing minor bugs in software

[05.50.65]

1. Fixing minor bugs in software

[05.50.70]

1. Fixing minor bugs in software
SW File(Version 05.50.65) Detailed applicable model list : Please check with reference Tab exactly

TV_Software_Update_Guide_v3.pdf

04/30/2025 2,014K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

32LK616BPTB

32LK610BPTB

43LK6120PTC

43LK6300PTA

49LK6300PTA

43LK6100PVA

49LK6100PVA

32LK610BPVA

43LK5730PVC

49LK5730PVC

43LK6100YVA

49LK6100YVA

43LK5760PTA

49LK5760PTA

43LK5700PTA

49LK5700PTA

43LK6030PTC

32LK540BPTA

43LK5400PTA

49LK5400PTA

32LK628BPTF

3. Release History

[04.10.03]

1. 360 videos are available on Youtube app.

2. Minor Bugs are fixed.

[04.10.20]

1. To improve that the subtitle is not displayed when HbbTV app in on.

[05.10.05]

1. Improving Amazon Echo service

2. "Direct TV Now" ready for 2018 yeares of product launch

3. TV Remote service expansion to 14 EU countries

4. Adding 18Y HDCP2.3

5. Adding to Israeli STB Universal Remote Control

6. Fixed minor bugs..

[05.10.20]

1. fix the abnormal termination in Disney+ App

[05.10.25]

1. Add HEVC logo to user guide

[05.10.30]

1. Improve EFS(enhanced flash swap) issue

[05.30.11]

1. LG Channel has been upgraded and service territory expansion.(KR,US,EU/CIS Only)

2. Software update contains minor bug fix

[05.30.20]

1. Software update contains minor bug fix

[05.40.09]

1. Fixing minor bugs in software

[05.40.25]

1. Fixing minor bugs in software

[05.40.26]

1. Fixing minor bugs in software

[05.50.10]

1. The voice recognition feature has been improved.

2. LG Channels expanded its availability to more countries. (some countries in Latin America)

[05.50.15]

1. Fixing minor bugs in software

[05.50.40]

1. Fixing minor bugs in software

[05.50.60]

1. Fixing minor bugs in software

[05.50.65]

1. Fixing minor bugs in software

Find Software & Drivers

Still not solved?

Locate Repair Center

LG Support
At LG, we create innovative, stylish, state-of-the-art products and back them up with LG Customer Service and Support designed to make life good. Whether you need owner’s manuals, parts and accessories, or warranty information, you’ll find LG Technical Support and everything else you need in just a few clicks away. If you want to speak with someone, LG NP Support has courteous, respectful and knowledgeable individuals that can assist you with all technical support and service issues.

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