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[LG TV screen] The caption is cut-off or images look extended

If the screen size setting is set to [Zoom], [Cinema Zoom], [All-DirectionZoom], [Vertical Zoom], etc., part of the screen will be truncated, or thefigure will be enlarged.If the screen size is set incorrectly, the screen may appear stretch...
Troubleshooting
[LG TV Magic Remote Control] Does the pointer disappear while you are using the Magic Motion remote control?

Does the pointer disappear while you are using the Magic Motion remote control?If you press any direction key [Up/Down/Left/Right] on the Magic Motion remotecontrol while the cursor (pointer) is on the screen,the cursor disappears and your ...
Troubleshooting
[LG TV] The AI (magic) remote control batteries become discharged quickly

Since the AI (magic) remote control continuously communicates with the TV, itconsumes more battery life than a normal remote control, and when the remotecontrol batteries are low,the AI (magic) remote control may not work smoothly or may no...
Troubleshooting
[LG OLED TV Noise] A tapping sound is heard when I’m watching or turning on/off the TV

Try this-------- * Turning on and running the TV will normally create heat in the components. This heat expands the plastic parts that comprise the exterior. At this time, different parts of the case expand and create friction against each ...
Operation
[LG webOS TV] Using HDMI ULTRA HD Deep Colour

[LG webOS TV] Using HDMI ULTRA HD Deep Colour Using HDMI ULTRA HD Deep Colour ► ► ► Picture ► HDMI ULTRA HD Deep Colour If the device connected to Input Port also supports ULTRA HD DeepColour, your picture may be clearer. However, if thedev...
Repair
[LG TV] How to connect your TV to wireless internet (Wi-Fi)

Your LG Smart TV can connect to the wireless internet to enjoy a variety ofcontent.Be sure to check the router name and password for the wireless internet (Wi-Fi)connection on the top or bottom of the router, or enter it directly on the TVs...

Manuals & Documents

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Online Manual

English

10/04/2023
USER GUIDE

English

10/04/2023 38,746K
Quick Start Guide

English

08/12/2022 17,672K

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Software & Drivers

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SW File(Version 03.41.05) Detailed applicable model list : Please check with reference Tab exactly

TV_Software_Update_Guide_v3.pdf

12/06/2024 2,014K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

55UP7720PTC

55UP7750PTB

55UP7700PTC

65UP7750PTB

43UP7700PTC

43UP7750PTB

55UP7800PTB

43UP7720PTC

43UP7800PTB

55UP7750PTZ

55UP7720PTY

55UP7740PTZ

43UP7720PTY

43UP7750PTZ

65UP7720PTC

75UP7700PTB

75UP7750PTB

65UP7800PTB

75UP7800PTB

50UP7750PTB

50UP7720PTC

50UP7800PTB

70UP7750PTB

60UP7750PTB

70UP7800PTB

65UP7720PTY

65UP7740PTZ

65UP7750PTZ

75UP7750PTZ

43UP7740PTZ

50UP7750PTZ

60UP7750PTZ

70UP7750PTZ

50UP7750PVB

43UP7750PVB

55UP7750PVB

65UP7750PVB

75UP7750PVB

70UP7750PVB

3. Release History

[03.11.03]

1. Voice recognition service feature will be updated.

2. Software update contains minor bug fix.

[03.15.45]

The following services will be added to the newly updated version.

1. Game Dashboard is provided for game users through setting button

2. More leagues are available in sports alarm. (Korea/Australia)

3. A button that links to other art app in Art gallery app service.

4. No need to change the input for using Facebook Portal

*The availability of services may vary depending on the region or TV models

[03.15.85]

1. Fixing minor bugs in software

[03.16.00]

1. Fixing minor bugs in software

[03.16.10]

1. Fixing minor bugs in software

[03.20.50]

1. Music recognition feature improvement

[03.20.65]

1. Fixing minor bugs in software

[03.20.95]

1. Fixing minor bugs in software

[03.21.10]

1. Fixing minor bugs in software

[03.21.21]

1. Fixing minor bugs in software

[03.21.40]

1. Fixing minor bugs in software

[03.21.45]

1. Fixing minor bugs in software

[03.30.15]

1. The voice recognition performance has been improved.

2. Automatically switches to Game Optimizer mode when playing Dolby Vision games.

3. The usability of the Accessibility menu has been improved to help people with disabilities.

[03.33.12]

1. The home screen layout has changed.

[03.33.14]

1. Fixing minor bugs in software

[03.33.20]

1. Fixing minor bugs in software

[03.33.27]

1. Fixing minor bugs in software

[03.34.55]

1. The voice recognition feature has been improved.(China)

[03.34.65]

1. Fixing minor bugs in software

[03.34.95]

1. Fixing minor bugs in software

[03.36.45]

1. Reducing latency for Amazon Prime Video live streaming.

[03.40.70]

1. Room to Room Share feature is now available for more devices.

2. LG Channels expanded its availability to more countries. (India)

[03.40.80]

1. Fixing minor bugs in software

[03.40.82]

1. Fixing minor bugs in software

[03.41.00]

1. Fixing minor bugs in software

[03.41.05]

1. Fixing minor bugs in software
SW File(Version 03.41.05) Detailed applicable model list : Please check with reference Tab exactly

Software_File(Version_03.41.05).zip

12/06/2024 1,170,038K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

55UP7720PTC

55UP7750PTB

55UP7700PTC

65UP7750PTB

43UP7700PTC

43UP7750PTB

55UP7800PTB

43UP7720PTC

43UP7800PTB

55UP7750PTZ

55UP7720PTY

55UP7740PTZ

43UP7720PTY

43UP7750PTZ

65UP7720PTC

75UP7700PTB

75UP7750PTB

65UP7800PTB

75UP7800PTB

50UP7750PTB

50UP7720PTC

50UP7800PTB

70UP7750PTB

60UP7750PTB

70UP7800PTB

65UP7720PTY

65UP7740PTZ

65UP7750PTZ

75UP7750PTZ

43UP7740PTZ

50UP7750PTZ

60UP7750PTZ

70UP7750PTZ

50UP7750PVB

43UP7750PVB

55UP7750PVB

65UP7750PVB

75UP7750PVB

70UP7750PVB

3. Release History

[03.11.03]

1. Voice recognition service feature will be updated.

2. Software update contains minor bug fix.

[03.15.45]

The following services will be added to the newly updated version.

1. Game Dashboard is provided for game users through setting button

2. More leagues are available in sports alarm. (Korea/Australia)

3. A button that links to other art app in Art gallery app service.

4. No need to change the input for using Facebook Portal

*The availability of services may vary depending on the region or TV models

[03.15.85]

1. Fixing minor bugs in software

[03.16.00]

1. Fixing minor bugs in software

[03.16.10]

1. Fixing minor bugs in software

[03.20.50]

1. Music recognition feature improvement

[03.20.65]

1. Fixing minor bugs in software

[03.20.95]

1. Fixing minor bugs in software

[03.21.10]

1. Fixing minor bugs in software

[03.21.21]

1. Fixing minor bugs in software

[03.21.40]

1. Fixing minor bugs in software

[03.21.45]

1. Fixing minor bugs in software

[03.30.15]

1. The voice recognition performance has been improved.

2. Automatically switches to Game Optimizer mode when playing Dolby Vision games.

3. The usability of the Accessibility menu has been improved to help people with disabilities.

[03.33.12]

1. The home screen layout has changed.

[03.33.14]

1. Fixing minor bugs in software

[03.33.20]

1. Fixing minor bugs in software

[03.33.27]

1. Fixing minor bugs in software

[03.34.55]

1. The voice recognition feature has been improved.(China)

[03.34.65]

1. Fixing minor bugs in software

[03.34.95]

1. Fixing minor bugs in software

[03.36.45]

1. Reducing latency for Amazon Prime Video live streaming.

[03.40.70]

1. Room to Room Share feature is now available for more devices.

2. LG Channels expanded its availability to more countries. (India)

[03.40.80]

1. Fixing minor bugs in software

[03.40.82]

1. Fixing minor bugs in software

[03.41.00]

1. Fixing minor bugs in software

[03.41.05]

1. Fixing minor bugs in software
SW File(Version 03.41.00) Detailed applicable model list : Please check with reference Tab exactly

TV_Software_Update_Guide_v3.pdf

2,014K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

55UP7720PTC

55UP7750PTB

55UP7700PTC

65UP7750PTB

43UP7700PTC

43UP7750PTB

55UP7800PTB

43UP7720PTC

43UP7800PTB

55UP7750PTZ

55UP7720PTY

55UP7740PTZ

43UP7720PTY

43UP7750PTZ

65UP7720PTC

75UP7700PTB

75UP7750PTB

65UP7800PTB

75UP7800PTB

50UP7750PTB

50UP7720PTC

50UP7800PTB

70UP7750PTB

60UP7750PTB

70UP7800PTB

65UP7720PTY

65UP7740PTZ

65UP7750PTZ

75UP7750PTZ

43UP7740PTZ

50UP7750PTZ

60UP7750PTZ

70UP7750PTZ

50UP7750PVB

43UP7750PVB

55UP7750PVB

65UP7750PVB

75UP7750PVB

70UP7750PVB

3. Release History

[03.11.03]

1. Voice recognition service feature will be updated.

2. Software update contains minor bug fix.

[03.15.45]

The following services will be added to the newly updated version.

1. Game Dashboard is provided for game users through setting button

2. More leagues are available in sports alarm. (Korea/Australia)

3. A button that links to other art app in Art gallery app service.

4. No need to change the input for using Facebook Portal

*The availability of services may vary depending on the region or TV models

[03.15.85]

1. Fixing minor bugs in software

[03.16.00]

1. Fixing minor bugs in software

[03.16.10]

1. Fixing minor bugs in software

[03.20.50]

1. Music recognition feature improvement

[03.20.65]

1. Fixing minor bugs in software

[03.20.95]

1. Fixing minor bugs in software

[03.21.10]

1. Fixing minor bugs in software

[03.21.21]

1. Fixing minor bugs in software

[03.21.40]

1. Fixing minor bugs in software

[03.21.45]

1. Fixing minor bugs in software

[03.30.15]

1. The voice recognition performance has been improved.

2. Automatically switches to Game Optimizer mode when playing Dolby Vision games.

3. The usability of the Accessibility menu has been improved to help people with disabilities.

[03.33.12]

1. The home screen layout has changed.

[03.33.14]

1. Fixing minor bugs in software

[03.33.20]

1. Fixing minor bugs in software

[03.33.27]

1. Fixing minor bugs in software

[03.34.55]

1. The voice recognition feature has been improved.(China)

[03.34.65]

1. Fixing minor bugs in software

[03.34.95]

1. Fixing minor bugs in software

[03.36.45]

1. Reducing latency for Amazon Prime Video live streaming.

[03.40.70]

1. Room to Room Share feature is now available for more devices.

2. LG Channels expanded its availability to more countries. (India)

[03.40.80]

1. Fixing minor bugs in software

[03.40.82]

1. Fixing minor bugs in software

[03.41.00]

1. Fixing minor bugs in software

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At LG, we create innovative, stylish, state-of-the-art products and back them up with LG Customer Service and Support designed to make life good. Whether you need owner’s manuals, parts and accessories, or warranty information, you’ll find LG Technical Support and everything else you need in just a few clicks away. If you want to speak with someone, LG NP Support has courteous, respectful and knowledgeable individuals that can assist you with all technical support and service issues.

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