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Troubleshooting
How to connect Matter devices to the ThinQ app

Matter is a global communication standard that lets you control smart homedevices from multiple manufacturers with a single app.You can even connect one Matter-certified device to multiple platforms andcontrol multiple Matter devices simult...
Troubleshooting
[LG TV screen] The caption is cut-off or images look extended

If the screen size setting is set to [Zoom], [Cinema Zoom], [All-DirectionZoom], [Vertical Zoom], etc., part of the screen will be truncated, or thefigure will be enlarged.If the screen size is set incorrectly, the screen may appear stretch...
Repair
[LG TV Magic Remote Control] Does the pointer disappear while you are using the Magic Motion remote control?

Does the pointer disappear while you are using the Magic Motion remote control?If you press any direction key [Up/Down/Left/Right] on the Magic Motion remotecontrol while the cursor (pointer) is on the screen,the cursor disappears and your ...
Troubleshooting
[LG OLED TV Noise] A tapping sound is heard when I’m watching or turning on/off the TV

Try this-------- * Turning on and running the TV will normally create heat in the components. This heat expands the plastic parts that comprise the exterior. At this time, different parts of the case expand and create friction against each ...
Troubleshooting
I want to connect Amazon Alexa

By connecting an AI speaker to your TV, you can use some of your TV's featureswith voice recognition.Please note the following before connecting your AI Speaker.If you're connecting your TV and AI Speaker via the Alexa app, you'll need toma...
Troubleshooting
[LG Smart TV Remote Control] How can I set an integrated remote control in a smart TV?

Do you want to enable the integrated remote control feature, which allows you tocontrol both the TV and set-top box using just one remote control?By pairing your set-top box with your AI remote control (Magic remote control)and enabling the...

Manuals & Documents

Find Manuals & Documents

Online Manual

English

English

06/24/2025 6,961K
USER GUIDE

English

06/24/2025 6,961K
Quick Start Guide

English

08/09/2024 6,961K

Find Manuals & Documents

Software & Drivers

Find Software & Drivers

SW File(Version 23.21.37) Detailed applicable model list : Please check with reference Tab exactly

TV_Software_Update_Guide_v3.pdf

06/20/2025 2,014K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

43NANO77SRA

43QNED75SRA

43UR7300PSA

43UR7500PSC

43UR7550PSC

43UR7790PSA

43UR7800PSA

43UR7800PSB

43UR8000PSA

43UR8020PSB

43UR8040PSB

43UR8050PSB

43UR8750PSA

43UR9050PSK

50NANO77SRA

50QNED75SRA

50UR7300PSA

50UR7410PSA

50UR7500PSC

50UR7550PSC

50UR7800PSB

50UR8000PSA

50UR8040PSB

50UR8050PSB

50UR8150PSB

50UR8750PSA

50UR9050PSK

55NANO77SRA

55QNED75SRA

55UR7300PSA

55UR7500PSC

55UR7550PSC

55UR7800PSB

55UR8000PSA

55UR8020PSB

55UR8040PSB

55UR8050PSB

55UR8150PSB

55UR8750PSA

55UR9050PSJ

55UR9050PSK

65NANO77SRA

65QNED75SRA

65UR7300PSA

65UR7500PSC

65UR7550PSC

65UR7800PSB

65UR8020PSB

65UR8040PSB

65UR8050PSB

65UR8150PSB

65UR8750PSA

65UR9050PSJ

65UR9050PSK

70NANO77SRA

70UR7550PSC

70UR7800PSB

70UR8040PSB

70UR8050PSB

70UR8750PSA

75NANO77SRA

75QNED75SRA

75UR7550PSC

75UR7800PSB

75UR8040PSB

75UR8050PSB

75UR8150PSB

75UR8750PSA

75UR9050PSJ

75UR9050PSK

86UR8750PSA

3. Release History

[03.10.22]

1. You can use game and music services. (Only for selected countries)

2. Music Discovery(music recognition service) has been improved.

3. You can identify any song just by singing it.

[03.10.60]

1. Fixing minor bugs in software

[03.11.10]

1. Fixing minor bugs in software

[03.11.45]

1. Fixing minor bugs in software

[03.11.55]

1. Fixing minor bugs in software

[03.20.23]

1. The home screen layout has changed.

2. TTS(Text-to-Speech) feature has been greatly improved

3. You can use Always Ready mode to check various information.

4. With the Tips app, you can easily check how to use the TV's main functions.

5. You can customize your Q card using the edit function.

6. You can experience high-quality sound by connecting your LG TV to the LG Soundbar via Wi-Fi.

7. Using the PPW(Personalized Picture Wizard) feature, you can create a personalized picture mode for each user account.

8. Discover the WOW Orchestra feature that provides harmonious sound when you pair your LG TV with a compatible LG Soundbar.

[03.20.40]

1. Fixing minor bugs in software

[03.30.78]

1. Fixing minor bugs in software

[03.30.83]

1. Fixing minor bugs in software

[03.31.55]

1. Fixing minor bugs in software

[03.31.76]

1. Fixing minor bugs in software

[03.31.82]

1. Fixing minor bugs in software

[13.41.13]

1. Fixing minor bugs in software

[23.21.20]

For the first time ever, LG Smart TVs will offer webOS upgrades for up to 5 years to better serve you.

Now you can upgrade your TV just like your smartphone. Experience a wealth of features and services with the new evolution of webOS.

New features include

1. Chromecast built-in

- Now you can enjoy your mobile content on the big screen without additional devices.

2. Voice ID

- Recognize your voice to automatically sign in and deliver personalized services.

3. Sports Portal

- View your favorite sports team's game schedule, scores, and odds all at once.

4. Chatbot

- Easily resolve issues through dialogue.



After webOS upgrade

- You cannot revert to the previous software version.

- The below terms and conditions may change in connection with updated services and features, and you can find the full terms and conditions in the Settings menu on your TV.

1. Terms of Use: Changes to the rights and obligations of service provider and consumer respectively, in accordance with the relevant laws recently amended.

2. Changes to comply with ePrivacy and youth protection regulations, and to provide LG Channels service as a basic smart service.

3. Interest-based Advertisement: Changes to use data for providing Interest-Based Advertisement.

4. (UK, France, Italy, Spain, Germany, Canada, India) Data Partners Agreement: Introduces the new agreement to use data for Ad measurement and analytics purposes with third-party partners.

5. (Brazil) Updating our agreements to accommodate changes in how we transfer personal data outside of Brazil.

6. (UK) Who.Where.What User Agreements: Deletion of user agreement due to service termination.

*If you don't upgrade, you may be limited in terms and security-related updates.

*Update details may differ by model and country.

*The update usually takes less than 20 minutes, but it may take longer depending on the network condition.

[23.21.21]

1. Fixing minor bugs in software

[23.21.32]

1. Fixing minor bugs in software

[23.21.36]

1. Fixing minor bugs in software

[23.21.37]

1. Fixing minor bugs in software
SW File(Version 23.21.37) Detailed applicable model list : Please check with reference Tab exactly

Software_File(Version_23.21.37).zip

06/20/2025 1,451,061K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

43NANO77SRA

43QNED75SRA

43UR7300PSA

43UR7500PSC

43UR7550PSC

43UR7790PSA

43UR7800PSA

43UR7800PSB

43UR8000PSA

43UR8020PSB

43UR8040PSB

43UR8050PSB

43UR8750PSA

43UR9050PSK

50NANO77SRA

50QNED75SRA

50UR7300PSA

50UR7410PSA

50UR7500PSC

50UR7550PSC

50UR7800PSB

50UR8000PSA

50UR8040PSB

50UR8050PSB

50UR8150PSB

50UR8750PSA

50UR9050PSK

55NANO77SRA

55QNED75SRA

55UR7300PSA

55UR7500PSC

55UR7550PSC

55UR7800PSB

55UR8000PSA

55UR8020PSB

55UR8040PSB

55UR8050PSB

55UR8150PSB

55UR8750PSA

55UR9050PSJ

55UR9050PSK

65NANO77SRA

65QNED75SRA

65UR7300PSA

65UR7500PSC

65UR7550PSC

65UR7800PSB

65UR8020PSB

65UR8040PSB

65UR8050PSB

65UR8150PSB

65UR8750PSA

65UR9050PSJ

65UR9050PSK

70NANO77SRA

70UR7550PSC

70UR7800PSB

70UR8040PSB

70UR8050PSB

70UR8750PSA

75NANO77SRA

75QNED75SRA

75UR7550PSC

75UR7800PSB

75UR8040PSB

75UR8050PSB

75UR8150PSB

75UR8750PSA

75UR9050PSJ

75UR9050PSK

86UR8750PSA

3. Release History

[03.10.22]

1. You can use game and music services. (Only for selected countries)

2. Music Discovery(music recognition service) has been improved.

3. You can identify any song just by singing it.

[03.10.60]

1. Fixing minor bugs in software

[03.11.10]

1. Fixing minor bugs in software

[03.11.45]

1. Fixing minor bugs in software

[03.11.55]

1. Fixing minor bugs in software

[03.20.23]

1. The home screen layout has changed.

2. TTS(Text-to-Speech) feature has been greatly improved

3. You can use Always Ready mode to check various information.

4. With the Tips app, you can easily check how to use the TV's main functions.

5. You can customize your Q card using the edit function.

6. You can experience high-quality sound by connecting your LG TV to the LG Soundbar via Wi-Fi.

7. Using the PPW(Personalized Picture Wizard) feature, you can create a personalized picture mode for each user account.

8. Discover the WOW Orchestra feature that provides harmonious sound when you pair your LG TV with a compatible LG Soundbar.

[03.20.40]

1. Fixing minor bugs in software

[03.30.78]

1. Fixing minor bugs in software

[03.30.83]

1. Fixing minor bugs in software

[03.31.55]

1. Fixing minor bugs in software

[03.31.76]

1. Fixing minor bugs in software

[03.31.82]

1. Fixing minor bugs in software

[13.41.13]

1. Fixing minor bugs in software

[23.21.20]

For the first time ever, LG Smart TVs will offer webOS upgrades for up to 5 years to better serve you.

Now you can upgrade your TV just like your smartphone. Experience a wealth of features and services with the new evolution of webOS.

New features include

1. Chromecast built-in

- Now you can enjoy your mobile content on the big screen without additional devices.

2. Voice ID

- Recognize your voice to automatically sign in and deliver personalized services.

3. Sports Portal

- View your favorite sports team's game schedule, scores, and odds all at once.

4. Chatbot

- Easily resolve issues through dialogue.



After webOS upgrade

- You cannot revert to the previous software version.

- The below terms and conditions may change in connection with updated services and features, and you can find the full terms and conditions in the Settings menu on your TV.

1. Terms of Use: Changes to the rights and obligations of service provider and consumer respectively, in accordance with the relevant laws recently amended.

2. Changes to comply with ePrivacy and youth protection regulations, and to provide LG Channels service as a basic smart service.

3. Interest-based Advertisement: Changes to use data for providing Interest-Based Advertisement.

4. (UK, France, Italy, Spain, Germany, Canada, India) Data Partners Agreement: Introduces the new agreement to use data for Ad measurement and analytics purposes with third-party partners.

5. (Brazil) Updating our agreements to accommodate changes in how we transfer personal data outside of Brazil.

6. (UK) Who.Where.What User Agreements: Deletion of user agreement due to service termination.

*If you don't upgrade, you may be limited in terms and security-related updates.

*Update details may differ by model and country.

*The update usually takes less than 20 minutes, but it may take longer depending on the network condition.

[23.21.21]

1. Fixing minor bugs in software

[23.21.32]

1. Fixing minor bugs in software

[23.21.36]

1. Fixing minor bugs in software

[23.21.37]

1. Fixing minor bugs in software
SW File(Version 23.21.36) Detailed applicable model list : Please check with reference Tab exactly

TV_Software_Update_Guide_v3.pdf

04/29/2025 2,014K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

43NANO77SRA

43QNED75SRA

43UR7300PSA

43UR7500PSC

43UR7550PSC

43UR7790PSA

43UR7800PSA

43UR7800PSB

43UR8000PSA

43UR8020PSB

43UR8040PSB

43UR8050PSB

43UR8750PSA

43UR9050PSK

50NANO77SRA

50QNED75SRA

50UR7300PSA

50UR7410PSA

50UR7500PSC

50UR7550PSC

50UR7800PSB

50UR8000PSA

50UR8040PSB

50UR8050PSB

50UR8150PSB

50UR8750PSA

50UR9050PSK

55NANO77SRA

55QNED75SRA

55UR7300PSA

55UR7500PSC

55UR7550PSC

55UR7800PSB

55UR8000PSA

55UR8020PSB

55UR8040PSB

55UR8050PSB

55UR8150PSB

55UR8750PSA

55UR9050PSJ

55UR9050PSK

65NANO77SRA

65QNED75SRA

65UR7300PSA

65UR7500PSC

65UR7550PSC

65UR7800PSB

65UR8020PSB

65UR8040PSB

65UR8050PSB

65UR8150PSB

65UR8750PSA

65UR9050PSJ

65UR9050PSK

70NANO77SRA

70UR7550PSC

70UR7800PSB

70UR8040PSB

70UR8050PSB

70UR8750PSA

75NANO77SRA

75QNED75SRA

75UR7550PSC

75UR7800PSB

75UR8040PSB

75UR8050PSB

75UR8150PSB

75UR8750PSA

75UR9050PSJ

75UR9050PSK

86UR8750PSA

3. Release History

[03.10.22]

1. You can use game and music services. (Only for selected countries)

2. Music Discovery(music recognition service) has been improved.

3. You can identify any song just by singing it.

[03.10.60]

1. Fixing minor bugs in software

[03.11.10]

1. Fixing minor bugs in software

[03.11.45]

1. Fixing minor bugs in software

[03.11.55]

1. Fixing minor bugs in software

[03.20.23]

1. The home screen layout has changed.

2. TTS(Text-to-Speech) feature has been greatly improved

3. You can use Always Ready mode to check various information.

4. With the Tips app, you can easily check how to use the TV's main functions.

5. You can customize your Q card using the edit function.

6. You can experience high-quality sound by connecting your LG TV to the LG Soundbar via Wi-Fi.

7. Using the PPW(Personalized Picture Wizard) feature, you can create a personalized picture mode for each user account.

8. Discover the WOW Orchestra feature that provides harmonious sound when you pair your LG TV with a compatible LG Soundbar.

[03.20.40]

1. Fixing minor bugs in software

[03.30.78]

1. Fixing minor bugs in software

[03.30.83]

1. Fixing minor bugs in software

[03.31.55]

1. Fixing minor bugs in software

[03.31.76]

1. Fixing minor bugs in software

[03.31.82]

1. Fixing minor bugs in software

[13.41.13]

1. Fixing minor bugs in software

[23.21.20]

For the first time ever, LG Smart TVs will offer webOS upgrades for up to 5 years to better serve you.

Now you can upgrade your TV just like your smartphone. Experience a wealth of features and services with the new evolution of webOS.

New features include

1. Chromecast built-in

- Now you can enjoy your mobile content on the big screen without additional devices.

2. Voice ID

- Recognize your voice to automatically sign in and deliver personalized services.

3. Sports Portal

- View your favorite sports team's game schedule, scores, and odds all at once.

4. Chatbot

- Easily resolve issues through dialogue.



After webOS upgrade

- You cannot revert to the previous software version.

- The below terms and conditions may change in connection with updated services and features, and you can find the full terms and conditions in the Settings menu on your TV.

1. Terms of Use: Changes to the rights and obligations of service provider and consumer respectively, in accordance with the relevant laws recently amended.

2. Changes to comply with ePrivacy and youth protection regulations, and to provide LG Channels service as a basic smart service.

3. Interest-based Advertisement: Changes to use data for providing Interest-Based Advertisement.

4. (UK, France, Italy, Spain, Germany, Canada, India) Data Partners Agreement: Introduces the new agreement to use data for Ad measurement and analytics purposes with third-party partners.

5. (Brazil) Updating our agreements to accommodate changes in how we transfer personal data outside of Brazil.

6. (UK) Who.Where.What User Agreements: Deletion of user agreement due to service termination.

*If you don't upgrade, you may be limited in terms and security-related updates.

*Update details may differ by model and country.

*The update usually takes less than 20 minutes, but it may take longer depending on the network condition.

[23.21.21]

1. Fixing minor bugs in software

[23.21.32]

1. Fixing minor bugs in software

[23.21.36]

1. Fixing minor bugs in software

Find Software & Drivers

Still not solved?

Locate Repair Center

LG Support
At LG, we create innovative, stylish, state-of-the-art products and back them up with LG Customer Service and Support designed to make life good. Whether you need owner’s manuals, parts and accessories, or warranty information, you’ll find LG Technical Support and everything else you need in just a few clicks away. If you want to speak with someone, LG NP Support has courteous, respectful and knowledgeable individuals that can assist you with all technical support and service issues.

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