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[LG TV screen] The caption is cut-off or images look extended

If the screen size setting is set to [Zoom], [Cinema Zoom], [All-DirectionZoom], [Vertical Zoom], etc., part of the screen will be truncated, or thefigure will be enlarged.If the screen size is set incorrectly, the screen may appear stretch...
Repair
[LG TV Magic Remote Control] Does the pointer disappear while you are using the Magic Motion remote control?

Does the pointer disappear while you are using the Magic Motion remote control?If you press any direction key [Up/Down/Left/Right] on the Magic Motion remotecontrol while the cursor (pointer) is on the screen,the cursor disappears and your ...
Repair
[LG OLED TV Settings] How can I enable Multi-View? [WebOS22]

What is Multi-View?➔ Multi-View is a function that allows you to view two screens simultaneously.For example, while watching an exercise video on the main screen, you can launchthe camera app on the sub-screen to watch your workout alongsid...
Repair
[LG Smart TV Remote Control] How can I set an integrated remote control in a smart TV?

Do you want to enable the integrated remote control feature, which allows you tocontrol both the TV and set-top box using just one remote control?By pairing your set-top box with your AI remote control (Magic remote control)and enabling the...
Repair
I want to connect Amazon Alexa

By connecting an AI speaker to your TV, you can use some of your TV's featureswith voice recognition.Please note the following before connecting your AI Speaker.If you're connecting your TV and AI Speaker via the Alexa app, you'll need toma...
Troubleshooting
[LG TV] How to find the User Guide and TV model name

The user guide for your TV can be found in the Support menu of the device.Additionally, the user guide is available on the LG Electronics homepage:[Support] tab → [Manuals & Software] → Enter your TV model number.Try this--------How to view...

Manuals & Documents

Find Manuals & Documents

Online Manual

English

English

06/23/2025 41,056K
USER GUIDE

English

06/23/2025 41,056K
Additional Link

TV Rear view

07/21/2023 41,056K

Find Manuals & Documents

Software & Drivers

Find Software & Drivers

SW File(Version 23.25.55) Detailed applicable model list : Please check with reference Tab exactly

TV_Software_Update_Guide_v3.pdf

09/15/2025 2,014K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

OLED65B3PSA

OLED55B3PSA

OLED55A3PSA

OLED65A3PSA

OLED48A3PSA

OLED77B3PSA

75QNED85SRA

75QNED86SRA

86QNED86SRA

86QNED85SRA

65QNED86SRA

65QNED85SRA

75QNED80SRA

55QNED80SRA

55QNED81SRA

50QNED80SRA

75QNED81SRA

65QNED80SRA

65QNED81SRA

50QNED81SRA

86QNED80SRA

86QNED81SRA

86UR8050PSB

86UR8150PSB

86NANO77SRA

3. Release History

[03.10.21]

1. You can use game and music services. (Only for selected countries)

2. Music Discovery(music recognition service) has been improved.

3. You can identify any song just by singing it.

[03.10.26]

1. Fixing minor bugs in software

[03.10.75]

1. Fixing minor bugs in software

[03.11.45]

1. Fixing minor bugs in software

[03.11.52]

1. Fixing minor bugs in software

[03.11.55]

1. Fixing minor bugs in software

[03.20.21]

1. The home screen layout has changed.

2. TTS(Text-to-Speech) feature has been greatly improved

3. You can use Always Ready mode to check various information.

4. With the Tips app, you can easily check how to use the TV's main functions.

5. You can customize your Q card using the edit function.

6. You can experience high-quality sound by connecting your LG TV to the LG Soundbar via Wi-Fi.

7. Using the PPW(Personalized Picture Wizard) feature, you can create a personalized picture mode for each user account.

8. Discover the WOW Orchestra feature that provides harmonious sound when you pair your LG TV with a compatible LG Soundbar

[03.20.23]

1. Fixing minor bugs in software

[03.20.24]

1. Fixing minor bugs in software

[03.20.40]

1. Fixing minor bugs in software

[03.20.50]

1. Fixing minor bugs in software

[03.30.77]

1. Smart TV service expanded its availability to more countries.

2. LG Channels expanded its availability to more countries. (India)

[03.30.81]

1. Fixing minor bugs in software

[03.30.83]

1. Fixing minor bugs in software

[03.31.55]

1. Fixing minor bugs in software

[03.31.82]

1. Fixing minor bugs in software

[13.41.07]

1. Providing AI chatbot function to solve problems while using TV

2. You can easily view learning content at a glance on the home screen.

3. A new ThinQ Routine feature has been added to Home Hub.

[13.41.12]

1. Fixing minor bugs in software

[23.21.20]

For the first time ever, LG Smart TVs will offer webOS upgrades for up to 5 years to better serve you.

Now you can upgrade your TV just like your smartphone. Experience a wealth of features and services with the new evolution of webOS.

New features include

1. Chromecast built-in

- Now you can enjoy your mobile content on the big screen without additional devices.

2. Voice ID

- Recognize your voice to automatically sign in and deliver personalized services.

3. Sports Portal

- View your favorite sports team's game schedule, scores, and odds all at once.

4. Chatbot

- Easily resolve issues through dialogue.



After webOS upgrade

- You cannot revert to the previous software version.

- The below terms and conditions may change in connection with updated services and features, and you can find the full terms and conditions in the Settings menu on your TV.

1. Terms of Use: Changes to the rights and obligations of service provider and consumer respectively, in accordance with the relevant laws recently amended.

2. Changes to comply with ePrivacy and youth protection regulations, and to provide LG Channels service as a basic smart service.

3. Interest-based Advertisement: Changes to use data for providing Interest-Based Advertisement.

4. (UK, France, Italy, Spain, Germany, Canada, India) Data Partners Agreement: Introduces the new agreement to use data for Ad measurement and analytics purposes with third-party partners.

5. (Brazil) Updating our agreements to accommodate changes in how we transfer personal data outside of Brazil.

6. (UK) Who.Where.What User Agreements: Deletion of user agreement due to service termination.

*If you don't upgrade, you may be limited in terms and security-related updates.

*Update details may differ by model and country.

*The update usually takes less than 20 minutes, but it may take longer depending on the network condition.

[23.21.21]

1. Fixing minor bugs in software

[23.21.28]

1. Fixing minor bugs in software

[23.22.02]

1. Fixing minor bugs in software

[23.25.40]

1. Fixing minor bugs in software

[23.25.55]

1. Fixing minor bugs in software
SW File(Version 23.25.55) Detailed applicable model list : Please check with reference Tab exactly

Software_File(Version_23.25.55).zip

09/15/2025 1,500,577K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

OLED65B3PSA

OLED55B3PSA

OLED55A3PSA

OLED65A3PSA

OLED48A3PSA

OLED77B3PSA

75QNED85SRA

75QNED86SRA

86QNED86SRA

86QNED85SRA

65QNED86SRA

65QNED85SRA

75QNED80SRA

55QNED80SRA

55QNED81SRA

50QNED80SRA

75QNED81SRA

65QNED80SRA

65QNED81SRA

50QNED81SRA

86QNED80SRA

86QNED81SRA

86UR8050PSB

86UR8150PSB

86NANO77SRA

3. Release History

[03.10.21]

1. You can use game and music services. (Only for selected countries)

2. Music Discovery(music recognition service) has been improved.

3. You can identify any song just by singing it.

[03.10.26]

1. Fixing minor bugs in software

[03.10.75]

1. Fixing minor bugs in software

[03.11.45]

1. Fixing minor bugs in software

[03.11.52]

1. Fixing minor bugs in software

[03.11.55]

1. Fixing minor bugs in software

[03.20.21]

1. The home screen layout has changed.

2. TTS(Text-to-Speech) feature has been greatly improved

3. You can use Always Ready mode to check various information.

4. With the Tips app, you can easily check how to use the TV's main functions.

5. You can customize your Q card using the edit function.

6. You can experience high-quality sound by connecting your LG TV to the LG Soundbar via Wi-Fi.

7. Using the PPW(Personalized Picture Wizard) feature, you can create a personalized picture mode for each user account.

8. Discover the WOW Orchestra feature that provides harmonious sound when you pair your LG TV with a compatible LG Soundbar

[03.20.23]

1. Fixing minor bugs in software

[03.20.24]

1. Fixing minor bugs in software

[03.20.40]

1. Fixing minor bugs in software

[03.20.50]

1. Fixing minor bugs in software

[03.30.77]

1. Smart TV service expanded its availability to more countries.

2. LG Channels expanded its availability to more countries. (India)

[03.30.81]

1. Fixing minor bugs in software

[03.30.83]

1. Fixing minor bugs in software

[03.31.55]

1. Fixing minor bugs in software

[03.31.82]

1. Fixing minor bugs in software

[13.41.07]

1. Providing AI chatbot function to solve problems while using TV

2. You can easily view learning content at a glance on the home screen.

3. A new ThinQ Routine feature has been added to Home Hub.

[13.41.12]

1. Fixing minor bugs in software

[23.21.20]

For the first time ever, LG Smart TVs will offer webOS upgrades for up to 5 years to better serve you.

Now you can upgrade your TV just like your smartphone. Experience a wealth of features and services with the new evolution of webOS.

New features include

1. Chromecast built-in

- Now you can enjoy your mobile content on the big screen without additional devices.

2. Voice ID

- Recognize your voice to automatically sign in and deliver personalized services.

3. Sports Portal

- View your favorite sports team's game schedule, scores, and odds all at once.

4. Chatbot

- Easily resolve issues through dialogue.



After webOS upgrade

- You cannot revert to the previous software version.

- The below terms and conditions may change in connection with updated services and features, and you can find the full terms and conditions in the Settings menu on your TV.

1. Terms of Use: Changes to the rights and obligations of service provider and consumer respectively, in accordance with the relevant laws recently amended.

2. Changes to comply with ePrivacy and youth protection regulations, and to provide LG Channels service as a basic smart service.

3. Interest-based Advertisement: Changes to use data for providing Interest-Based Advertisement.

4. (UK, France, Italy, Spain, Germany, Canada, India) Data Partners Agreement: Introduces the new agreement to use data for Ad measurement and analytics purposes with third-party partners.

5. (Brazil) Updating our agreements to accommodate changes in how we transfer personal data outside of Brazil.

6. (UK) Who.Where.What User Agreements: Deletion of user agreement due to service termination.

*If you don't upgrade, you may be limited in terms and security-related updates.

*Update details may differ by model and country.

*The update usually takes less than 20 minutes, but it may take longer depending on the network condition.

[23.21.21]

1. Fixing minor bugs in software

[23.21.28]

1. Fixing minor bugs in software

[23.22.02]

1. Fixing minor bugs in software

[23.25.40]

1. Fixing minor bugs in software

[23.25.55]

1. Fixing minor bugs in software
SW File(Version 23.25.40) Detailed applicable model list : Please check with reference Tab exactly

TV_Software_Update_Guide_v3.pdf

07/16/2025 2,014K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

OLED65B3PSA

OLED55B3PSA

OLED55A3PSA

OLED65A3PSA

OLED48A3PSA

OLED77B3PSA

75QNED85SRA

75QNED86SRA

86QNED86SRA

86QNED85SRA

65QNED86SRA

65QNED85SRA

75QNED80SRA

55QNED80SRA

55QNED81SRA

50QNED80SRA

75QNED81SRA

65QNED80SRA

65QNED81SRA

50QNED81SRA

86QNED80SRA

86QNED81SRA

86UR8050PSB

86UR8150PSB

86NANO77SRA

3. Release History

[03.10.21]

1. You can use game and music services. (Only for selected countries)

2. Music Discovery(music recognition service) has been improved.

3. You can identify any song just by singing it.

[03.10.26]

1. Fixing minor bugs in software

[03.10.75]

1. Fixing minor bugs in software

[03.11.45]

1. Fixing minor bugs in software

[03.11.52]

1. Fixing minor bugs in software

[03.11.55]

1. Fixing minor bugs in software

[03.20.21]

1. The home screen layout has changed.

2. TTS(Text-to-Speech) feature has been greatly improved

3. You can use Always Ready mode to check various information.

4. With the Tips app, you can easily check how to use the TV's main functions.

5. You can customize your Q card using the edit function.

6. You can experience high-quality sound by connecting your LG TV to the LG Soundbar via Wi-Fi.

7. Using the PPW(Personalized Picture Wizard) feature, you can create a personalized picture mode for each user account.

8. Discover the WOW Orchestra feature that provides harmonious sound when you pair your LG TV with a compatible LG Soundbar

[03.20.23]

1. Fixing minor bugs in software

[03.20.24]

1. Fixing minor bugs in software

[03.20.40]

1. Fixing minor bugs in software

[03.20.50]

1. Fixing minor bugs in software

[03.30.77]

1. Smart TV service expanded its availability to more countries.

2. LG Channels expanded its availability to more countries. (India)

[03.30.81]

1. Fixing minor bugs in software

[03.30.83]

1. Fixing minor bugs in software

[03.31.55]

1. Fixing minor bugs in software

[03.31.82]

1. Fixing minor bugs in software

[13.41.07]

1. Providing AI chatbot function to solve problems while using TV

2. You can easily view learning content at a glance on the home screen.

3. A new ThinQ Routine feature has been added to Home Hub.

[13.41.12]

1. Fixing minor bugs in software

[23.21.20]

For the first time ever, LG Smart TVs will offer webOS upgrades for up to 5 years to better serve you.

Now you can upgrade your TV just like your smartphone. Experience a wealth of features and services with the new evolution of webOS.

New features include

1. Chromecast built-in

- Now you can enjoy your mobile content on the big screen without additional devices.

2. Voice ID

- Recognize your voice to automatically sign in and deliver personalized services.

3. Sports Portal

- View your favorite sports team's game schedule, scores, and odds all at once.

4. Chatbot

- Easily resolve issues through dialogue.



After webOS upgrade

- You cannot revert to the previous software version.

- The below terms and conditions may change in connection with updated services and features, and you can find the full terms and conditions in the Settings menu on your TV.

1. Terms of Use: Changes to the rights and obligations of service provider and consumer respectively, in accordance with the relevant laws recently amended.

2. Changes to comply with ePrivacy and youth protection regulations, and to provide LG Channels service as a basic smart service.

3. Interest-based Advertisement: Changes to use data for providing Interest-Based Advertisement.

4. (UK, France, Italy, Spain, Germany, Canada, India) Data Partners Agreement: Introduces the new agreement to use data for Ad measurement and analytics purposes with third-party partners.

5. (Brazil) Updating our agreements to accommodate changes in how we transfer personal data outside of Brazil.

6. (UK) Who.Where.What User Agreements: Deletion of user agreement due to service termination.

*If you don't upgrade, you may be limited in terms and security-related updates.

*Update details may differ by model and country.

*The update usually takes less than 20 minutes, but it may take longer depending on the network condition.

[23.21.21]

1. Fixing minor bugs in software

[23.21.28]

1. Fixing minor bugs in software

[23.22.02]

1. Fixing minor bugs in software

[23.25.40]

1. Fixing minor bugs in software

Find Software & Drivers

Still not solved?

Locate Repair Center

LG Support
At LG, we create innovative, stylish, state-of-the-art products and back them up with LG Customer Service and Support designed to make life good. Whether you need owner’s manuals, parts and accessories, or warranty information, you’ll find LG Technical Support and everything else you need in just a few clicks away. If you want to speak with someone, LG NP Support has courteous, respectful and knowledgeable individuals that can assist you with all technical support and service issues.

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