Câu hỏi thưởng gặp

You should receive an email notification upon successful cancellation or return process. 

Afterwhich, the refund will credit back to your payment account should be within 10~14 business days (depending on your issuing bank)

You may return Products at any time within fourteen (14) days, beginning on the day you purchase the Products.

However, you are need to meet the following requirements:

1. Within 14 days or purchase from the LG Online Shop you contact us via Chatbot within LG.com/sg to lodge your request for a 'Change of Mind' return;

2. Product is unused and product packaging is unopened and packing seal is intact.

3. Packaging of product is not damaged.

We are sorry that we would not accept any return for used or opened product.

Upon receiving your request, our agent will assist you on the collection and the refund of the product.

If you encounter situation where you receive a product that is faulty or not working, kindly please contact us via Chatbot within LG.com/sg.

Upon receiving your request, we will assigned our technical support specialist to check and diagnose your product.

Go to LG.com/sg > Support >  Product Support > Warranty Information

(https://www.lg.com/sg/support/warranty-terms/)

Depending on the purchase product, we offer different installation coverage.

 We are offering free basic installation for TVs, Washing machines, Refrigerators. Dishwasher, Stylers, Monitors, Air Purifiers, and micorwave ovens.

 Free Basic installation includes:

 a) Connecting the product to Local Wifi Network (If product has built-in Wifi)

 b) Connecting the product to power unit

 c) Shift product to desired location (required by Customer)

 d) Installation of washing machine does not include making modification of the tap and drainage pipes

 e) Installation of washing machine and Dishwasher and refrigerator (Plumbing Type) include connecting product to water inlet.

 d) Installation of TVs includes either setting up the TV on your assigned TV console or wall mount at your desired location.

e) Installation of monitor stand on table top 

 Should you have other installation requirements, charges may apply. Kindly please share any special request when our logistics partner contact you during the appointment phase.

For more assistance, you can always contact us via Chatbot within LG.com/sg.

We can only be delivered to addresses within mainland Singapore to which LG’s third party delivery partner delivers. We may not be able to do deliveries in areas with security restrictions such as but not limited to army camps, immigrations areas, Changi Airport and off-shore islands. You will be contacted by our logistics partner in the event such situation arise.

Should you need any assistance regards to your order, you can contact us via Chatbot and chat with our service agent

 Our operating hours are as follows:

 Mon~Fri: 8.30am~6pm

 Sat: 8.30am~12pm 

 Sun / PH: Closed

 Our agents will be ready to attend to any your request regarding your orders.

Go to the Support > Product Support > Request repair (https://www.lg.com/sg/support/product-support/repair-request/) 

Upon successful request, you will receive an SMS with the Receipt Number. 

You can always contact us via Chatbot within LG.com/sg or enquire at our after-sales dedicated hotline during operating hour for assistance (https://wa.me/65120555).

Please prepare the contact number used to schedule repair appointment.