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CIC Notice_SBS on Demand_NetCast 2.0 Service Termination_20170124

  • Others
  • Others
  • Operation
  • TVs
  • Last Updated 31/01/2017
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Dear Sir/Madam,

Pls see the attached file for detailed info:



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No.

Service

Service Overview

Paid/Free

Applicable Countries

Summary for Service Change 

Applicable Date

Applicable Devices / Platforms

  CS Guidelines

Notes

1

SBS on Demand

Australia's Famous Online Video Service

Free

Australia

As requested by the service provider of SBS on Demand, the app has been suspended from TV's Premium Service as of December 14th, 2016.


As of now, this app is available to download from LG Smart World under NetCast 3.0/4.0/4.5 platforms.


Due to their technical issues of the app from NetCast 2.0, such as lack of technical compatibility, the app will no longer be available from NetCast 2.0.

January 23rd, 2017

NetCast 2.0

FAQ >

Q. The app icon has disappeared from TV's Premium service.

As requested by the service provider of SBS on Demand, the app has been suspended from the Premium Service as of December 14th, 2016.
 We had asked the service provider to re-launch the app on NetCast 2.0 through LG Smart World, but due to their technical issues of the app from NetCast 2.0, such as lack of technical compatibility, the suspension of the app was evitable.
As a result, SBS on Demand will no longer be available from NetCast 2.0 so please ask your understanding of our recent decision.

[For CIC agents] Should you receive the second inquiry about Smart TV contents & service, please contact the Helpdesk for support.
Helpdesk provides assistance to CIC consultants for Smart TV contents & service related inquiries. If you have difficulty handling your customer inquiries or need to request a detailed review, please contact Helpdesk.

[Helpdesk Contact Details]

- E-mail : smarttv_support@lge.com
- When contacting the Helpdesk, please provide customer information : E-mail ID, country, TV model, wired MAC address and etc.
* Note : Contact details of the Helpdesk (E-mail) are only for internal use and should never be shared with customers.


 


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