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CIC Notice_Microsoft policy for Skype service will change in Global(20170203)_v4

  • Others
  • Others
  • Repair
  • TVs
  • Last Updated 05/02/2017

Dear Sir/Madam,

Pls see the attached file for detailed info:



 


No

Service

Service
Overview

Paid/Free

Applicable Countries

Service Change Summary

Applicable Date 

Applicable Devices / Platform

CS Guidelines 

Notes

 

1

SKYPE

Free call service
(Call  / Video etc)

Free
(*Paid -
 Credit recharge only)

Global
(Refer to the country list below)

[Notice] Service termination of Skype for TV

Please be advised that Skype service for Smart TVs will be discontinued during December 2016, due to the Skype's policy changes and contract between LGE and Skype.
The following is excerpted and edited information of the support page of Skype.com.

[Service termination notice]

1.  The reason behind the Service termination of Skype for TV (Skype's official announcement)
-  Over the years, users have changed the way they use Skype, with the majority accessing it from a mobile device – including when in the living room.
Even the 90% of Skype on TV users are also using Skype on another device, Skype has decided to focus their efforts on delivering the best possible experiences to the platforms users are asking for.
We apologize for any inconveniences this may cause.

2. Service termination schedules of Skype for TV
- Starting in December 2016, Skype service for TV will be discontinued due to the contract between LGE and Skype.
- During 2017, Skype service will be removed from all TVs due to the Skype's policy changes.

3. To find out more about the service changes, please visit the Skype website.
1) Skype's official website
 - URL : https://support.skype.com/en/faq/FA34642/is-the-skype-for-tv-app-still-supported
2) BBC Watchdog Wednesday (July 2016)
 - URL : http://www.bbc.co.uk/bbcthree/item/91020b94-3d43-4999-827d-12239c7fbdc2

Service terminates
during December 2016. 


1. TV (O)
 - NC2.0, 3.0, 4.0, 4.5
(only 2014 model)

Skype’s server closure as starting from Feb 4th. 2017

(Now, previously downloaded Skype app will no longer be supported for its app service)


2. Media (X)


 - Hotel TV
   (Netcast 3.0/4.0 /4.5
   WebOS 1.0+STB2000)

FAQ >

Q1) (After Dec. 2016) I would like to request a refund for the credits in my Skype account.
Answer) For credit recharges or refunds in your Skype account, Please kindly contact the customer service or visit the website of Skype.
(No credit recharge functions in LG Smart TV.)
For more information on the service changes, please visit the website of Skype. (URL : https://support.skype.com/en/faq/FA34642/is-the-skype-for-tv-app-still-supported).
*Inquiries: URL: https://support.skype.com/en/faq/FA1170/how-do-i-contact-skype-customer-service?setlang=en&platform=skype-for-tv

Q2) (After Dec. 2016) What are the changes of Skype service for smart TVs?
Answer) Microsoft has announced that they are ending support of Skype for TV apps and will not deliver any updates starting in June 2016.
Therefore, it has been decided to end Skype service for LG Smart TVs during December 2016 as the contract between LGE and MS will also end.
We apologize for any inconveniences this may cause and we encourage our users to download Skype for free on their laptop, tablet or mobile to continue to enjoy the full functionality of Skype.

Q3) (After Dec. 2016) What can I do with camera I purchased for Skype service when the service is closed?
Answer) After December 2016, you will not be able to use the camera for Skype service for smart TVs, but it can be used to take pictures and videos.
For more information on the service changes, please visit the website of Skype. (URL : https://support.skype.com/en/faq/FA34642/is-the-skype-for-tv-app-still-supported).
*Inquiries: URL: https://support.skype.com/en/faq/FA1170/how-do-i-contact-skype-customer-service?setlang=en&platform=skype-for-tv

Q4) What' is the Skype's official announcement for closing the service?
Answer)  Skype wants to make sure they prioritize delivering the best possible experience to the users and regrets for any inconvenience caused by the changes they are making on Skype for TV.
 

Q5) (After Feb. 4th. 2017) I’m a Skype app user with webOS 1.0 TV, but recently, can’t access the app.

Answer) As of December 2016, Skype had discontinued their app service from LG Smart TVs.

Nevertheless, the app users from webOS 1.0 TV were able to use the Skype’s app service if their Skype app was already installed before the service discontinuation. However, due to the Skype’s recent decision in their server closure to LG Smart TV, the app service will no longer be supported in either way.

We apologize for any inconveniences this may cause and we encourage our users to download Skype for free on their laptop, tablet or mobile to continue to enjoy the full functionality of Skype.


[Skype's official announcement]
"Technology is constantly evolving. Skype for TV is years old and was developed specifically for a few TV manufacturers. Over the years, we’ve seen constant growth on Skype for mobile and tablet devices and found that the way our users access Skype in the living room has changed.
In fact, having looked at our user base, we can see that 90% of Skype on TV users are also using Skype on another device. So we’ve decided to focus our efforts on delivering the best possible 

[For CIC agents] Should you receive the second inquiry about Smart TV contents & services, please contact the Helpdesk for help.
Helpdesk provides assistance to CIC consultants for Smart TV content & service related inquiries. If you have difficulty handling your customer inquiries or need to request a detailed review, please contact Helpdesk.

[Helpdesk Contact details]

- E-Mail : smarttv_support@lge.com
- When contacting the Helpdesk, please provide customer information : E-mail ID, country, TV model, wired MAC address etc.
* Note : Contact details of the Helpdesk (E-Mail) are for internal use only and should never be shared with customers.

 

 


 



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