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Leaking - Front Load Washer

  • Leaking
  • Leaking
  • Troubleshooting
  • Washing Machines
  • Last Updated 15/11/2016
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Often times, leaking can be solved without the need for a technician visit. This depends on where the water is leaking from.

Watch our video LG Front Load Washer - How to Prevent Leaking Issues

Select where the unit is leaking from:


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Detergent Dispenser

  1. Clean the inside of detergent compartment and the tray.

  2. Check for obstructions.

Safety Air Vent

Detergent Tray Removal
Remove and clean the detergent dispenser in warm water with a soft bristled brush. Detach each of the pieces and clean the attachments.

Check the detergent compartment for any debris or any foreign objects.
Detergent Tray Debris

If the Washer still leaks from the detergent drawer after cleaning it and removing any debris, you may require service.

For your convenience, you can request a repair online using the button below.

Request a Repair

Main Door

  1. Clean the Door and the Rubber Gasket inside.

  2. Check for damage to the Gasket.

Safety Air Vent

Cleaning Door Glass

Wipe the inside of the door glass and the rubber gasket with a damp cloth.

Pay special attention to the underside of the door glass where thread, hair, lint, and residue collect and buildup.


If the Rubber Gasket is torn or damaged, or if the door and gasket are clean, and the leak persists, you may require service.

For your convenience, you can Request a Repair online using the button below.

Request a Repair

Drain Pump Filter

  1. Tighten the Drain Hose Cap (Stopper Screw).

  2. Make sure the Stopper Screw on the Drain Hose is not Stripped or damaged.

  3. Make sure the filter is inserted properly, and securely closed.

Safety Air Vent

Drain Pump Opening

Access the drain pump at the lower left corner of the washer and manually drain the washer using the black drain hose on the left side.

Note: There will be quite a bit of water that drains. We recommend placing 1-2 towls down, then placing a large casserole dish on top, and draining the water into the dish.

When re-sealing the drain hose, be careful not to cross-tread the screw. It should fit completely in the hose.


Once the washer has been drained, remove the drain filter and clean it in warm water with a soft bristled brush. Clean inside the filter housing as well.

Make sure the filter fits securely into its' slot, and is not cross-threaded.

Drain Filter Cleaning

If the drain hose or filter are damaged, or if both are securely closed and the leak persists, you may require service.

For your convenience, you can Request a Repair online using the button below.

Request a Repair

Safety Air Vent

  1. Leaks here are usually due to excessive detergent use (though you may not realize you're using too much).

  2. Only HE (High Efficiency) detergent should be used. Normal detergent causes over-sudsing.

  3. For HE Non-Concentrated detergent, use no more than 2 Tablespoons.

  4. For HE Concentrated detergent (2x, 3x, etc.), use no more than 1 Tablespoon.

Safety Air Vent

Tub Clean Cycle

If you experience leaks due to over-sudsing, we recommend running a Tub Clean Cycle before continuing normal use.

To run a Tub Clean Cycle:

  1. Empty the tub completely. This cycle could damage garments.
  2. Fill the Bleach Dispenser to the maximum line, use a Specialized tub cleaning solution, or both. If using a specialized tub cleaner, follow the instructions on the product.
  3. Turn the Washer on and set the cycle to Tub Clean.
  4. Start the cycle.
  5. When the Tub Clean Cycle finishes, open the lid and let the inside of the Washer dry completely before the next use.

If you're using the correct type and amount of detergent, you have performed a Tub Clean Cycle, and the Washer still leaks from the Safety Air Vent, you may require service.

For your convenience, you can Request a Repair online using the button below.

Request a Repair

Inlet Hoses/Valves

  1. Check that the hoses are connectly properly (tight and not cross-threaded).

  2. Check that the rubber seals inside of the hoses have not worn out.

  3. Clean the filters inside the inlet valves.

  4. Replace the hoses.

Safety Air Vent

Cleaning Door Glass

If you haven't replaced your hoses for an extended period of time, or if you live in a dry (low humidity) climate, the rubber seal inside of the inlet hoses may have worn out or become cracked/damaged.

To check the seals:

  1. Turn the water off at the wall valves **Important
  2. Disconnect the inlet hose(s) from the back of the Washer.
  3. Look inside the hose at the rubber seal and look for signs of wear or damage.

If the seals are worn or damaged, you can try to find the same size replacement seals, or replace the hoses completely.

You can find replacement hoses here: LG Laundry Hoses.


Clogged filters may not allow water to flow properly, causing back pressure, which could lead to leaks.

To clean the inlet filters:

  1. Turn the water off at the wall valves. **Important
  2. Disconnect the inlet hose(s) from the back of the Washer.
  3. Use needle-nose pliers, or some other grabbing tool with small tips, and pull the filters out of the inlet valves.
  4. Wash thoroughly in warm water until all signs of build-up are gone.
Cleaning Door Glass

If you have checked all of the items above and the leak persists, you may require service.

For your convenience, you can Request a Repair online using the button below.

Request a Repair

Drain Hose

  1. Make sure the drain hose is properly installed.

  2. Make sure the drain hose is not stretched, pinched, crushed, or kinked.

  3. Make sure the drain hose is not air tight inside of the drain.

  4. Check for a clogged drain.

Safety Air Vent

The drain hose should follow a general U pattern, and fold back over at the top.

Make sure the hose is secured to either an inlet hose, leg of a basin, or a drain pipe (whichever draining method is being used).


Cleaning Door Glass

The end of the drain hose (where the water exits the hose) should be between 35-47 in. from the floor, and no more than 60 in. from the Washer for normal operation.

In some cases the height of the drain hose may not into these parameters, but it should Never be less than 29 in. or greater than 96 in. from the floor..


If the water is leaking from the Drain Hose area, it may be clogged:

You can confirm this using a gallon of water.

Poor the gallon of water into the drain and watch for it reaching the top.

  • If the whole gallon drains without leaking, your drain is probably fine. You'll want to make sure the drain hose is properly installed in this case.

  • If the water reaches the top and leaks over the edge, you have a clog. You may be able to clear the clog using a drain cleaner liquid, or you could call a plumber.


If the leak is coming from the Washer (not the wall or the hose), you will require service.

For your convenience, you can Request a Repair online using the button below.

Request a Repair

If the water is not leaking from any of the specific locations above, we are left with two possibilities. Either:

  • The water is not leaking from the Washer.
  • <p>or</p>
  • The Washer requires service.

If the water is leaking from the Drain Hose area, it may be clogged:

You can confirm this using a gallon of water.

Poor the gallon of water into the drain and watch for it reaching the top.

  • If the whole gallon drains without leaking, your drain is probably fine. You'll want to make sure the drain hose is properly installed in this case (move to the 6. Drain Hose tab for more detail).

  • If the water reaches the top and leaks over the edge, you have a clog. You may be able to clear the clog using a drain cleaner liquid, or you could call a plumber.


If the water is leaking from the water valves, you may need to replace the hoses that connect to them, or the rubber seals inside:

If you have recently installed the Washer, or recently moved it, try to disconnect then reconnect the hoses. They may just be loose or cross threaded, or the rubber seal inside may have worn out.

If the Washer was working fine and hasn't moved, but just started leaking, try to identify if the leak is coming from the hose or the valve itself.

  • If it's coming from the hoses, replace them. You can find hoses here: LG Laundry Hoses.

  • If it's coming from the pipes or valves themselves, you'll need to contact a plumber.


The Washer requires service:

If you are certain the leak is coming from the Washer, and you've checked the specific locations above, you may need service.

For your convenience, you can Request a Repair online using the button below.

Request a Repair

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