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My phone keeps powering off; what should I do?

  • Others
  • Others
  • Troubleshooting
  • Computer Accessories, Mobile Accessories, Mobile Phones
  • Last Updated 01/04/2018
My phone keeps powering off; what should I do?

For a non-removable battery; if your screen turns black or won’t turn on, battery replacement may not be needed. You might just need to soft reset your device. A soft reset won't erase the content on your device. You can soft reset your device even if the screen is black or the buttons aren't responding.

Note: Some Buttons, Settings, Menus, or Icons may differ from that of your device depending on your software version and wireless service provider.

  1. Button Hold

    Press and hold the Volume Down and Power keys simultaneously until the device reboots. Typically this will take 8 seconds.

  2. Device Reset

    Release the volume and power keys when you see the LG bootup logo display.

  3. On Screen Message

    Depending on the state of your device you may see it perform a screenshot and/or a pop-up as shown below. This is normal.

Note: If the device does not reset, plug the device in for an hour and attempt to perform the soft reset again.

Note: Some Buttons, Settings, Menus, or Icons may differ from that of your device depending on your software version and wireless service provider.

  1. Reset Clock

    Tap Settings  > Date & Time (may be found under General Tab). Tap to enable Auto-date & Time and Auto-time zone.

  2. Google Play Services

    Tap Settings  > Apps (may be found under General Tab). Tap Google Play Services, then tap Force Stop and Clear Cache (may be found under Storage) to reset the application.

  3. Update Apps

    Open Play Store, then tap Menu > My Apps & Games). Tap Update All to update your apps, then restart your device.






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