If you experience any of the problems below while using the product, please check the following:
There may be no problem with the product.
I cannot find a file in the Videos.
- Check that the files on the USB storage device can be read by a PC.
- Check that the file extension is supported.
the sound is playing normally but the video is not.
- Check that the file plays without any problems on the video player on a PC.
(Check for file damage)
- Check that the resolution is supported.
- Check that the video/audio codec is supported.
- Check that the frame is supported.
the video is playing normally but the audio is not.
- Check that the file plays without any problems on the video player on a PC.
(Check for file damage)
- Check that the audio codec is supported.
- Check that the bit rate is supported.
- Check that the sample rate is supported.
- Check that the file plays without any problems on the video player on a PC.
(Check for file damage)
- Check that the video and subtitle files have the same name.
- Also check that both the video file and the subtitle file are in the same folder.
- Check that the subtitle file format is supported.
- Check that the language is supported.
(You can check the language of the subtitle file by opening the file in the Notepad.)
(You can check the language of the subtitle file by opening the file in the Notepad.)
● Information on customer service for product problems is available
in 
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► General ►About This TV on the TV.
