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[ThinQ] My product is not re-connecting to Wi-Fi network after product registration failure.

Operation

 How to Use LG ThinQ

 

Re-connecting product to Wi-Fi network after product registration failure

 

1.On which screen are you experiencing the problem?                                                                                 [Registration Failure Page]  Router not connecting to Internet 

    * Customer : ThinQ app displays a router image with a message that says "No Network Connection". 

  

   - Use your smartphone to access the router and check your Internet connection. 

      (e.g., Launch web news portal to check Wi-Fi connection)


   - If No Network Connection problem persists, check your router connection status

             


2. On which screen are you experiencing the problem? 

     * Customer : ThinQ app displays a router image with a message that says “Incorrect Router Password”.

  

  - Access your router via smartphone to check for correct Wi-Fi password.

    : When entering the password for product registration, click the “Show Password” checkbox to show hidden password.  Lowercase or  

      uppercase letters must be entered as lowercase and uppercase respectively.

 

  - There might be a chance that another smartphone user nearby have made the connection.

     So turn off your product and try again.

     : When registering a product, only 1 smartphone should be connected to Wi-Fi. If another smartphone is connected or have been connected

       before, an incorrect password pop-up will show up even after entering the correct password.          


  

3.On which screen are you experiencing the problem? 

    * Customer : ThinQ app displays a router image with a message that says “Router Not Found“.

   - If there are any special symbols on Wi-Fi name depending on the router type, network connection failure may occur. So ensure that

     the router name consists of English letters and numbers.


   * Router name(SSID) : combination of English letters and numbers (does not include Korean, Chinese, & special symbols)


   • Password : combination of English letters and numbers (does not include Korean, Chinese, & special symbols such as , , )
 
   ※Check step 1 ~ 3 and register your product on Smart ThinQ  

       (If the product registration failure persists, proceed to step 4)


 

 

4.Check step 1 ~ 3 and register your product on Smart ThinQ 

 

  (If the product registration failure persists, proceed to step 4)


   - Use mobile tethering (use smartphone as hotspot) to register your product. (2 smartphones required)

   - Use a smartphone to activate tethering (hotspot) to operate like a router. (mobile data allowance required)

   - Use another smartphone to open SmartThinQ app, select tethering(hotspot) instead of your home router and then register your product.  

   - If product registration works, re-register your product via home router. (if product registration works via tethering (hotspot) but not through your home router, 

      skip to step 5.)


 

 

5.Try resetting your router or replace with a new router to register your product.


  - Try resetting your router or replace with a new router to register your product.


*Required question