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[ThinQ] I cannot register my product on LG ThinQ app.

Operation

 How to Use LG ThinQ

 

Starting from ThinQ app’s “Connect Product“ page, user followed on-screen instructions but the page froze at Wi-Fi connection step.

   - On which screen are you experiencing the problem? 

    * Customer : It stops at “Connect Product” Step 1(or Step 2) page.

1)  Unplug the power cord or use a circuit breaker to power off your product, wait 30 seconds, and resume following the on-screen instructions. 

     - Switch to Wi-Fi mode (Wi-Fi antenna will blink) and retry your product registration.

 

2) When retrying after rebooting power, does the screen freezes at Step 1(or Step 2) again?

    - In your smartphone’s Wi-Fi settings, do you see  LG_Smart_~~~~’ Wi-Fi network?

    ① If you can see the Wi-Fi network name - Enter the password by repeating the last 4 letters of Wi-Fi name twice.

    ② If you cannot see the Wi-Fi network name - Please contact LG service center and say that your Wi-Fi module is not working properly.

    * This is the case which the Wi-Fi module does not switch to SoftAP mode even after rebooting power. As the fault most likely lies on the module itself, a service

      technician needs to verify the problem.

   - Connect Product progress stops on either of the screens below.

                 

3)As product registration may not work due to a security app or other apps on your smartphone, switch to airplane mode and then register the product.

   - When switching to airplane mode, connect to Wi-Fi.

   - Switching to airplane mode will block the user from making or receiving calls.

  * Preparation steps to connect product

   - For products that go through step 1 to 3 stops at step 1.

   - For products that go through step 1 to 4 stops at step 2.



*Required question