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Troubleshooting
How To Find My LG Model and Serial Number

At a Glance-----------LG makes it easy to find your product's serial number and model number. Forassistance in locating your product's information choose your LG product fromthe categories below.Select Your ProductThis guide was created for...
Troubleshooting
[LG TV] I want to know how to install and connect a digital antenna (UHD) and watch the TV

Try this--------Do you have a UHD antenna?➔ Connect the UHD antenna to the UHD TV port on the back of the TV.Check available regions for UHD reception.How to connect an antennaInstall an antenna in a location where it can receive a UHD sign...
Troubleshooting
[LG Monitor] How to Fix No Sound Issues

If there’s no sound coming from your monitor, first check the productspecifications to see if it has built-in speakers.If your monitor has built-in speakers but you still hear no sound, check thesignal cable connections (HDMI, DP, USB-C) an...
Troubleshooting
[LG TV] How to Fix Internet Connection Issues

If your LG TV is not connecting to the internet, first check if other devices,such as a smartphone or laptop, can connect to the same network.If no devices can connect, the issue is likely with your router or internetservice provider (ISP)....
Troubleshooting
How to download the LG OnScreen Control (OSC) app and update monitor software or firmware

[OnScreen Control] is an app that lets you easily manage LG monitor featuresfrom your PC, including Screen Split, monitor settings, and software or firmwareupdates.You can download the app for your operating system from the LG website. Toup...
Repair
[LG TV] The TV won't turn off

This may be the case where the TV remote receiver is blocked by obstacles(picture frame, sound bar, etc.) hampering the signal reception, or where theremote control’s battery has run out.Causes and Symptoms------------------- * My remote do...