50UT8050PSB.UTGJLJK

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[LG TV screen] The caption is cut-off or images look extended

If the screen size setting is set to [Zoom], [Cinema Zoom], [All-DirectionZoom], [Vertical Zoom], etc., part of the screen will be truncated, or thefigure will be enlarged.If the screen size is set incorrectly, the screen may appear stretch...
Repair
[LG TV] How to connect your TV to wireless internet (Wi-Fi)

Your LG Smart TV can connect to the wireless internet to enjoy a variety ofcontent.Be sure to check the router name and password for the wireless internet (Wi-Fi)connection on the top or bottom of the router, or enter it directly on the TVs...
Repair
[LG TV Magic Remote Control] Does the pointer disappear while you are using the Magic Motion remote control?

Does the pointer disappear while you are using the Magic Motion remote control?If you press any direction key [Up/Down/Left/Right] on the Magic Motion remotecontrol while the cursor (pointer) is on the screen,the cursor disappears and your ...
Troubleshooting
[LG TV] Troubleshooting Magic Remote Pointer Disappearance

Note * If the problem is not resolved by following the steps below, the TV may require servicing. Please contact LG Electronics Support for assistance. * If all buttons on the remote control do not work, simple troubleshooting through setti...
Repair
[LG Smart TV] How can I access and use the Now On feature of the Smart TV?

Now On feature➔ An application function that collects and shows all broadcasting information.To ensure smooth usage of the [Now On] service, it is necessary to have aset-top box and properly configure the channels.For optimal performance wi...
Troubleshooting
[LG TV] How to find the User Guide and TV model name

The user guide for your TV can be found in the Support menu of the device.Additionally, the user guide is available on the LG Electronics homepage:[Support] tab → [Manuals & Software] → Enter your TV model number.Try this--------How to view...

Manuals & Documents

Find Manuals & Documents

Quick Start Guide

English

08/25/2025 25,608K
Owner’s Manual

English

08/25/2025 1,492K

Find Manuals & Documents

Software & Drivers

Find Software & Drivers

SW File(Version 33.22.75) Detailed applicable model list : Please check with reference Tab exactly

Software_File(Version_33.22.75).zip

12/05/2025 1,579,445K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

AI Concierge & AI Chatbot

- The AI concierge recommends content based on your viewing history and provides information on how to use key features.

- If you have any questions or difficulties while using the TV, you can talk to the chatbot to solve the problem.

New Q Cards (News, Gaming Portal, New & Hot, etc.)

- News Q Card collects news from various sources and provides personalized content.

- You can enjoy the latest popular games and recommended games, from casual games to cloud games, on the Game Q Card.

Personalized Picture Quality Wizard

- You can determine the desired picture quality in the custom screen settings and automatically adjust it.

Google Cast

- You can play high-definition videos on your TV with Google Cast.

LG Gallery+

- You can create your own album with LG Gallery+ and record various photos that suit your taste.

2. Applicable model list

43NANO80TSA

43NANO81TSA

43QNED80TSA

43QNED81TSA

43UT8000PSB

43UT8050PSB

43UT8080PSA

50NANO80TSA

50NANO81TSA

50QNED80TSA

50QNED81TSA

50UT8000PSB

50UT8050PSB

50UT8150PSB

50UT9050PSB

55NANO80TSA

55NANO81TSA

55QNED80TSA

55QNED81TSA

55UT8000PSB

55UT8050PSB

55UT8080PSA

55UT8150PSB

55UT9050PSA

55UT9050PSB

55UT9150PTA

65NANO80TSA

65NANO81TSA

65QNED80TSA

65QNED81TSA

65UT8000PSB

65UT8050PSB

65UT8080PSA

65UT8150PSB

65UT9050PSA

65UT9050PSB

65UT9150PTA

70NANO80TSA

70UT8050PSB

75NANO80TSA

75NANO81TSA

75QNED80TSA

75QNED80TTA

75QNED81TSA

75UT8050PSB

75UT9050PSB

75UT9150PTA

86QNED80TSA

86QNED81TSA

86UT8050PSB

3. Release History

[03.10.46]

1. USB microphones are now supported.

2. A wider range of gamepads are now supported.

3. Multi-view feature has been improved.

4. You can search and play various content on LG TV without having to register an Amazon Alexa account.

5. Google Photos is now available on Always Ready.

6. The ThinQ Routine feature has been added to the Home Hub.

7. Providing personalized Recent Lists for each different account.

8. The position of the closed caption is automatically adjusted for your optimal viewing experience.

9. Providing personalized recommendation feature via Voice ID.

10. You can use the mobilecast feature without having to purchase the Chromecast dongle, allowing you to enjoy the content you want on a larger screen.

*Schedule is subject to change based on company circumstances and update details may differ by model and country.

※ The update usually takes less than 20 minutes, but it may take longer depending on the network condition.

[03.10.80]

1. Fixing minor bugs in software

[03.11.05]

1. Fixing minor bugs in software

[23.20.65]

In order to provide our users with better Smart TV services and features, TV software will be updated as shown below.

[Effective Period]

09/02/2024 - Updates to be rolled out progressively by model and country.

[Update Details]

1. Google Calendar is now available on Always Ready.

2. A wider range of gamepads are now supported.

3. The personalized recommendation feature using Voice ID now supports more languages.

4. You can easily view learning contents at a glance on the Home screen.

5. You can view the latest news when you open the TV web browser.

6. When you cast your phone to your TV, the TV will automatically power on. (not for all models)

7. You can add more sports leagues to the Sports Alert.

8. More apps support Multi-view now.

9. LG Magic Remote control now supports the Mic feature.

*Schedule is subject to change based on company circumstances, and update details may differ by model and country.

*The update usually takes less than 20 minutes but may take longer, depending on your network environment.

[23.20.75]

1. Fixing minor bugs in software

[23.20.76]

1. Fixing minor bugs in software

[23.20.77]

1. Fixing minor bugs in software

[23.20.78]

1. Fixing minor bugs in software

[23.21.01]

1. Fixing minor bugs in software

[23.21.02]

1. Fixing minor bugs in software

[23.22.60]

1. Fixing minor bugs in software

[23.23.05]

1. Fixing minor bugs in software

[23.23.30]

1. Fixing minor bugs in software

[33.22.56]

1. Fixing minor bugs in software

[33.22.75]

AI Concierge & AI Chatbot

- The AI concierge recommends content based on your viewing history and provides information on how to use key features.

- If you have any questions or difficulties while using the TV, you can talk to the chatbot to solve the problem.

New Q Cards (News, Gaming Portal, New & Hot, etc.)

- News Q Card collects news from various sources and provides personalized content.

- You can enjoy the latest popular games and recommended games, from casual games to cloud games, on the Game Q Card.

Personalized Picture Quality Wizard

- You can determine the desired picture quality in the custom screen settings and automatically adjust it.

Google Cast

- You can play high-definition videos on your TV with Google Cast.

LG Gallery+

- You can create your own album with LG Gallery+ and record various photos that suit your taste.
SW File(Version 33.22.75) Detailed applicable model list : Please check with reference Tab exactly

TV_Software_Update_Guide_v3.pdf

12/05/2025 2,014K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

AI Concierge & AI Chatbot

- The AI concierge recommends content based on your viewing history and provides information on how to use key features.

- If you have any questions or difficulties while using the TV, you can talk to the chatbot to solve the problem.

New Q Cards (News, Gaming Portal, New & Hot, etc.)

- News Q Card collects news from various sources and provides personalized content.

- You can enjoy the latest popular games and recommended games, from casual games to cloud games, on the Game Q Card.

Personalized Picture Quality Wizard

- You can determine the desired picture quality in the custom screen settings and automatically adjust it.

Google Cast

- You can play high-definition videos on your TV with Google Cast.

LG Gallery+

- You can create your own album with LG Gallery+ and record various photos that suit your taste.

2. Applicable model list

43NANO80TSA

43NANO81TSA

43QNED80TSA

43QNED81TSA

43UT8000PSB

43UT8050PSB

43UT8080PSA

50NANO80TSA

50NANO81TSA

50QNED80TSA

50QNED81TSA

50UT8000PSB

50UT8050PSB

50UT8150PSB

50UT9050PSB

55NANO80TSA

55NANO81TSA

55QNED80TSA

55QNED81TSA

55UT8000PSB

55UT8050PSB

55UT8080PSA

55UT8150PSB

55UT9050PSA

55UT9050PSB

55UT9150PTA

65NANO80TSA

65NANO81TSA

65QNED80TSA

65QNED81TSA

65UT8000PSB

65UT8050PSB

65UT8080PSA

65UT8150PSB

65UT9050PSA

65UT9050PSB

65UT9150PTA

70NANO80TSA

70UT8050PSB

75NANO80TSA

75NANO81TSA

75QNED80TSA

75QNED80TTA

75QNED81TSA

75UT8050PSB

75UT9050PSB

75UT9150PTA

86QNED80TSA

86QNED81TSA

86UT8050PSB

3. Release History

[03.10.46]

1. USB microphones are now supported.

2. A wider range of gamepads are now supported.

3. Multi-view feature has been improved.

4. You can search and play various content on LG TV without having to register an Amazon Alexa account.

5. Google Photos is now available on Always Ready.

6. The ThinQ Routine feature has been added to the Home Hub.

7. Providing personalized Recent Lists for each different account.

8. The position of the closed caption is automatically adjusted for your optimal viewing experience.

9. Providing personalized recommendation feature via Voice ID.

10. You can use the mobilecast feature without having to purchase the Chromecast dongle, allowing you to enjoy the content you want on a larger screen.

*Schedule is subject to change based on company circumstances and update details may differ by model and country.

※ The update usually takes less than 20 minutes, but it may take longer depending on the network condition.

[03.10.80]

1. Fixing minor bugs in software

[03.11.05]

1. Fixing minor bugs in software

[23.20.65]

In order to provide our users with better Smart TV services and features, TV software will be updated as shown below.

[Effective Period]

09/02/2024 - Updates to be rolled out progressively by model and country.

[Update Details]

1. Google Calendar is now available on Always Ready.

2. A wider range of gamepads are now supported.

3. The personalized recommendation feature using Voice ID now supports more languages.

4. You can easily view learning contents at a glance on the Home screen.

5. You can view the latest news when you open the TV web browser.

6. When you cast your phone to your TV, the TV will automatically power on. (not for all models)

7. You can add more sports leagues to the Sports Alert.

8. More apps support Multi-view now.

9. LG Magic Remote control now supports the Mic feature.

*Schedule is subject to change based on company circumstances, and update details may differ by model and country.

*The update usually takes less than 20 minutes but may take longer, depending on your network environment.

[23.20.75]

1. Fixing minor bugs in software

[23.20.76]

1. Fixing minor bugs in software

[23.20.77]

1. Fixing minor bugs in software

[23.20.78]

1. Fixing minor bugs in software

[23.21.01]

1. Fixing minor bugs in software

[23.21.02]

1. Fixing minor bugs in software

[23.22.60]

1. Fixing minor bugs in software

[23.23.05]

1. Fixing minor bugs in software

[23.23.30]

1. Fixing minor bugs in software

[33.22.56]

1. Fixing minor bugs in software

[33.22.75]

AI Concierge & AI Chatbot

- The AI concierge recommends content based on your viewing history and provides information on how to use key features.

- If you have any questions or difficulties while using the TV, you can talk to the chatbot to solve the problem.

New Q Cards (News, Gaming Portal, New & Hot, etc.)

- News Q Card collects news from various sources and provides personalized content.

- You can enjoy the latest popular games and recommended games, from casual games to cloud games, on the Game Q Card.

Personalized Picture Quality Wizard

- You can determine the desired picture quality in the custom screen settings and automatically adjust it.

Google Cast

- You can play high-definition videos on your TV with Google Cast.

LG Gallery+

- You can create your own album with LG Gallery+ and record various photos that suit your taste.
SW File(Version 33.22.56) Detailed applicable model list : Please check with reference Tab exactly

Software_File(Version_33.22.56).zip

11/18/2025 1,579,420K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

43NANO80TSA

43NANO81TSA

43QNED80TSA

43QNED81TSA

43UT8000PSB

43UT8050PSB

43UT8080PSA

50NANO80TSA

50NANO81TSA

50QNED80TSA

50QNED81TSA

50UT8000PSB

50UT8050PSB

50UT8150PSB

50UT9050PSB

55NANO80TSA

55NANO81TSA

55QNED80TSA

55QNED81TSA

55UT8000PSB

55UT8050PSB

55UT8080PSA

55UT8150PSB

55UT9050PSA

55UT9050PSB

55UT9150PTA

65NANO80TSA

65NANO81TSA

65QNED80TSA

65QNED81TSA

65UT8000PSB

65UT8050PSB

65UT8080PSA

65UT8150PSB

65UT9050PSA

65UT9050PSB

65UT9150PTA

70NANO80TSA

70UT8050PSB

75NANO80TSA

75NANO81TSA

75QNED80TSA

75QNED80TTA

75QNED81TSA

75UT8050PSB

75UT9050PSB

75UT9150PTA

86QNED80TSA

86QNED81TSA

86UT8050PSB

3. Release History

[03.10.46]

1. USB microphones are now supported.

2. A wider range of gamepads are now supported.

3. Multi-view feature has been improved.

4. You can search and play various content on LG TV without having to register an Amazon Alexa account.

5. Google Photos is now available on Always Ready.

6. The ThinQ Routine feature has been added to the Home Hub.

7. Providing personalized Recent Lists for each different account.

8. The position of the closed caption is automatically adjusted for your optimal viewing experience.

9. Providing personalized recommendation feature via Voice ID.

10. You can use the mobilecast feature without having to purchase the Chromecast dongle, allowing you to enjoy the content you want on a larger screen.

*Schedule is subject to change based on company circumstances and update details may differ by model and country.

※ The update usually takes less than 20 minutes, but it may take longer depending on the network condition.

[03.10.80]

1. Fixing minor bugs in software

[03.11.05]

1. Fixing minor bugs in software

[23.20.65]

In order to provide our users with better Smart TV services and features, TV software will be updated as shown below.

[Effective Period]

09/02/2024 - Updates to be rolled out progressively by model and country.

[Update Details]

1. Google Calendar is now available on Always Ready.

2. A wider range of gamepads are now supported.

3. The personalized recommendation feature using Voice ID now supports more languages.

4. You can easily view learning contents at a glance on the Home screen.

5. You can view the latest news when you open the TV web browser.

6. When you cast your phone to your TV, the TV will automatically power on. (not for all models)

7. You can add more sports leagues to the Sports Alert.

8. More apps support Multi-view now.

9. LG Magic Remote control now supports the Mic feature.

*Schedule is subject to change based on company circumstances, and update details may differ by model and country.

*The update usually takes less than 20 minutes but may take longer, depending on your network environment.

[23.20.75]

1. Fixing minor bugs in software

[23.20.76]

1. Fixing minor bugs in software

[23.20.77]

1. Fixing minor bugs in software

[23.20.78]

1. Fixing minor bugs in software

[23.21.01]

1. Fixing minor bugs in software

[23.21.02]

1. Fixing minor bugs in software

[23.22.60]

1. Fixing minor bugs in software

[23.23.05]

1. Fixing minor bugs in software

[23.23.30]

1. Fixing minor bugs in software

[33.22.56]

1. Fixing minor bugs in software

Find Software & Drivers

Still not solved?

Locate Repair Center

LG Support
At LG, we create innovative, stylish, state-of-the-art products and back them up with LG Customer Service and Support designed to make life good. Whether you need owner’s manuals, parts and accessories, or warranty information, you’ll find LG Technical Support and everything else you need in just a few clicks away. If you want to speak with someone, LG NP Support has courteous, respectful and knowledgeable individuals that can assist you with all technical support and service issues.

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