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Troubleshooting
LG TV - How to Troubleshoot Your LG Magic Remote

At a Glance-----------A remote control may become unresponsive for many reasons. The most commonreasons are battery issues,interference between the remote and the TV, the remote not being registered tothe TV (Magic Remote), or physical dama...
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[LG TV] How to setup Universal Control on your LG TV Magic Remote
I want to clean TV screen (stain and foreign object)
How can I set the timer for on/off?
I want to delete certain channels.
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[LG OLED TV] I am having trouble installing an app on my smart TV

Manuals & Documents

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Quick Start Guide

English

08/05/2025 30,992K
Owner’s Manual

English

08/05/2025 2,163K

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Software & Drivers

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SW File(Version 33.31.68) Detailed applicable model list : Please check with reference Tab exactly

TV_Software_Update_Guide_v3.pdf

06/26/2026 2,014K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly

* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

65QNED9MASA

75QNED9MASA

86QNED9MASA

OLED42C5PSA

OLED48C5PSA

OLED55C5ESA

OLED55C5PSA

OLED55C5ZSA

OLED65C5ESA

OLED65C5PSA

OLED77C5ESA

OLED77C5PSA

OLED83C5PSA

OLED65C5ZSA

3. Release History

[33.10.30]

In order to provide our users with better Smart TV services and features, TV software will be updated as shown below.

[Effective Period]

03/14/2025 - Updates to be rolled out progressively by model and country.

[Update Details]

1. Improved power sync issue when connecting some set-top boxes via HDMI.

2. You can repurchase products through Amazon Alexa.

3. You can play Dolby Vision videos on Google Cast.

4. Supports multiple Wi-Fi profiles for accurate connectivity in diverse wireless network environments.

5. The Personalized Sound Wizard feature is now available on more models.

6. Google Home is now available.

7. The sign language area is automatically enlarged.

8. Expanded the number of countries that support the OnLine EPG feature.

9. Supports the AoD(Always On Display) feature on a wider range of models.

10. The Home Hub feature is now available on more models.

11. Provide generative images using AI within AoD.

12. Series of security vulnerabilities patched in relation to below two categories.

- Privilege escalation

- Bypass authentication

*Schedule is subject to change based on company circumstances and update details may differ by model and country.

*The update usually takes less than 20 minutes but may take longer, depending on your network environment.

[33.10.32]

1. Fixing minor bugs in software

[33.10.95]

1. Fixing minor bugs in software

[33.11.10]

1. Fixing minor bugs in software

[33.11.35]

1. Fixing minor bugs in software

[33.20.60]

Through the release of a variety of new functions such as LG Gallery+, connecting fitness devices, on-TV soundbar control, and more, TV experience has become more fun and convenient.

[Update]

June 2025 - Updates to be rolled out progressively by model and country.

[Update Details]

1. Get inspired by viewing great artwork from your TV.

Collect digital art and content with various themes in LG Gallery+ from the comfort of your TV.

2. Find out about fitness information directly from your TV screen.

If you connect a fitness device that is supported to your TV, fitness information will be displayed on your TV in real time.

3. Manage full control of the LG soundbar while watching TV.

4. Automatic system update is supported.

Software automatic updates allow you to directly apply the latest system features and security patches.

※ Please note that the update details may vary by model.

The schedule above is subject to change depending on internal company circumstances.

※ The time it takes to update may be delayed depending on the network conditions, although it generally takes within 20 minutes.

[33.20.62]

1. Fixing minor bugs in software

[33.21.65]

1. Fixing minor bugs in software

[33.21.67]

1. Fixing minor bugs in software

[33.22.65]

1. Fixing minor bugs in software

[33.22.69]

1. Fixing minor bugs in software

[33.30.80]

1. A remote control image has been added to the key guide when using the Screen Zoom feature.

2. The Alexa feature has been improved.

3. IAMF (Immersive Audio Model and Formats) technology has been applied to some models, allowing you to experience 3D spatial audio.

4. Some models now support DAFC wireless transmission technology, enabling installation without worrying about speaker placement.

[33.30.92]

1. Fixing minor bugs in software

[33.31.22]

1. Fixing minor bugs in software

[33.31.61]

1. The DAFC sound settings process has been improved to be more simple and intuitive, allowing for easier configuration.

2. The Easy TV remote control functionality has been enhanced for better clarity and usability, making it more convenient to use.

3. A new feature within the Sports Portal allows users to more intuitively access match information and analytical content, with seamless integration to the Playbook service.

4. During the World Cup period, a dedicated feature is provided to enable quick access from the home screen to the World Cup page, where related information can be easily viewed.

[33.31.68]

1. Fixing minor bugs in software
SW File(Version 33.31.68) Detailed applicable model list : Please check with reference Tab exactly

Software_File(Version_33.31.68).zip

06/26/2026 1,778,702K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly

* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

65QNED9MASA

75QNED9MASA

86QNED9MASA

OLED42C5PSA

OLED48C5PSA

OLED55C5ESA

OLED55C5PSA

OLED55C5ZSA

OLED65C5ESA

OLED65C5PSA

OLED77C5ESA

OLED77C5PSA

OLED83C5PSA

OLED65C5ZSA

3. Release History

[33.10.30]

In order to provide our users with better Smart TV services and features, TV software will be updated as shown below.

[Effective Period]

03/14/2025 - Updates to be rolled out progressively by model and country.

[Update Details]

1. Improved power sync issue when connecting some set-top boxes via HDMI.

2. You can repurchase products through Amazon Alexa.

3. You can play Dolby Vision videos on Google Cast.

4. Supports multiple Wi-Fi profiles for accurate connectivity in diverse wireless network environments.

5. The Personalized Sound Wizard feature is now available on more models.

6. Google Home is now available.

7. The sign language area is automatically enlarged.

8. Expanded the number of countries that support the OnLine EPG feature.

9. Supports the AoD(Always On Display) feature on a wider range of models.

10. The Home Hub feature is now available on more models.

11. Provide generative images using AI within AoD.

12. Series of security vulnerabilities patched in relation to below two categories.

- Privilege escalation

- Bypass authentication

*Schedule is subject to change based on company circumstances and update details may differ by model and country.

*The update usually takes less than 20 minutes but may take longer, depending on your network environment.

[33.10.32]

1. Fixing minor bugs in software

[33.10.95]

1. Fixing minor bugs in software

[33.11.10]

1. Fixing minor bugs in software

[33.11.35]

1. Fixing minor bugs in software

[33.20.60]

Through the release of a variety of new functions such as LG Gallery+, connecting fitness devices, on-TV soundbar control, and more, TV experience has become more fun and convenient.

[Update]

June 2025 - Updates to be rolled out progressively by model and country.

[Update Details]

1. Get inspired by viewing great artwork from your TV.

Collect digital art and content with various themes in LG Gallery+ from the comfort of your TV.

2. Find out about fitness information directly from your TV screen.

If you connect a fitness device that is supported to your TV, fitness information will be displayed on your TV in real time.

3. Manage full control of the LG soundbar while watching TV.

4. Automatic system update is supported.

Software automatic updates allow you to directly apply the latest system features and security patches.

※ Please note that the update details may vary by model.

The schedule above is subject to change depending on internal company circumstances.

※ The time it takes to update may be delayed depending on the network conditions, although it generally takes within 20 minutes.

[33.20.62]

1. Fixing minor bugs in software

[33.21.65]

1. Fixing minor bugs in software

[33.21.67]

1. Fixing minor bugs in software

[33.22.65]

1. Fixing minor bugs in software

[33.22.69]

1. Fixing minor bugs in software

[33.30.80]

1. A remote control image has been added to the key guide when using the Screen Zoom feature.

2. The Alexa feature has been improved.

3. IAMF (Immersive Audio Model and Formats) technology has been applied to some models, allowing you to experience 3D spatial audio.

4. Some models now support DAFC wireless transmission technology, enabling installation without worrying about speaker placement.

[33.30.92]

1. Fixing minor bugs in software

[33.31.22]

1. Fixing minor bugs in software

[33.31.61]

1. The DAFC sound settings process has been improved to be more simple and intuitive, allowing for easier configuration.

2. The Easy TV remote control functionality has been enhanced for better clarity and usability, making it more convenient to use.

3. A new feature within the Sports Portal allows users to more intuitively access match information and analytical content, with seamless integration to the Playbook service.

4. During the World Cup period, a dedicated feature is provided to enable quick access from the home screen to the World Cup page, where related information can be easily viewed.

[33.31.68]

1. Fixing minor bugs in software

Find Software & Drivers

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LG Support
At LG, we create innovative, stylish, state-of-the-art products and back them up with LG Customer Service and Support designed to make life good. Whether you need owner’s manuals, parts and accessories, or warranty information, you’ll find LG Technical Support and everything else you need in just a few clicks away. If you want to speak with someone, LG NP Support has courteous, respectful and knowledgeable individuals that can assist you with all technical support and service issues.

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