Did you check hydraulic pressure if your fabric softener is not being inserted?
■ When hydraulic pressure is extremely low, water may not be supplied into the tub in a expected time.
Then, fabric softener may not be dispensed as the water does not reach reference line.
How to fix
■ If hydraulic pressure at your house is low, installation of a booster pump is recommended for higher hydraulic pressure.
■ Fabric softener with a high viscosity is difficult to dispense. Please dilute it in water.
■ Do not leave fabric softener in the drawer more than two days.
It can solidify and it will be more difficult to dispense the softener.
<A booster pump>