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Warranty

We will give you LG warranty information here

LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. Each LG product has a different set of warranty conditions, so please refer to information below.

WARRANTY INFORMATION FOR CONSUMER ELECTRONICS

LTV, Home Theater, Refrigerator, Washing Machine and Aircon

THE REQUIREMENT OF WARRANTY

Should your LG Product fail due to defect in material or workmanship under normal home use during the warranty period set forth below, LGE Phillippines will at its option repair or replaces the Product upon receipt of proof of original retail purchase. This warranty is valid only to the original retail purchase. This warranty is valid only to the original retail purchaser of the product and applies only to a Product distributed in Phillippines by LGE Phillippines or an authorized Phillippine distributor thereof. The warranty only applies to Products located and used within Phillippine territory.

WARRANTY PERIOD

All Products
Product Type Wty Period
Home Theater,
Room Aircondition,
Split Type Air Condition
Home Theater, RAC, SRAC One (1) year warranty on parts and labor
Monitor Flat, LCD, LED Three (3) years warranty on parts and labor
LTV LCD, LED & Oled TV Two (2) years warranty on parts and labor
Refrigerator Direct Cooling, No Frost Two (2) years warranty on parts and labor
Side by Side
Washing Machine Twin Tub Two (2) years warranty on parts and labor
Fully Automatic, Front Load One (1) year warranty on parts and labor
Specific Parts**
Product Part Wty Period
Room Air Condition
Split Type Air Condition
Inverter Compressor* Ten (10) years
Standard Compressor Five (5) years
Evaporator, Condenser,
Adjoining Tubes & Connectors
Refrigerator Inverter Compressor Ten (10) years
Standard Compressor Five (5) years
Washing Machine Inverter Motor Ten (10) years
Dryer Inverter Motor Ten (10) years
Inverter Compressor
  • * Split type AC Inverter compressor ten (10) year warranty is applicable from Y2015 models only.
  • * Room AC Inverter compressor ten (10) year warranty is applicable from Jan 1, 2020 purchases only.
  • ** Warranty on Part Only (Labor not included)

Warranty Service

Product Service Type
Accessories ( e.g. Battery,Charger ) Carry In
LTV/TV/Monitor : 31" and below Carry In
Home Theater Carry In
Audio Video ( DVD,Component,etc ) Carry In
Microwave Oven Carry In
Vacuum Cleaner Carry In
LTV/TV/Monitor: 32" and below Home Service
Refrigerator Home Service
Washing Machine Home Service
Air conditioners Home Service

WHAT THIS WARRANTY DOES NOT COVER

  • 1. Service trips to deliver, pich up, install, or repair the product;instruct the customer on operation of the product;repair or replace fuses or correct wiring or plumbing, or correction of unauthrized reapir/s installation.
  • 2. Failure of product to perform during power failures and interruptions or inadequate electrical service.
  • 3. Damage caused by leaky or brokent water pipes,frozen water pipes,restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.
  • 4. Damage resulting from operation the product in a corrosive atmosphere or contraty to the instructions outlined in the product owner's manual.
  • 5. Damage to the product caused by accidents,pest and vermin, lightning, wind, fire,floods or acts of God.
  • 6. Defects or damage from abnormal use,abnormal conditions,improper storagem exposure to moisture or dampness unauthorized modification, unauthorized connections, unauthorized repair, misuse,abuse,accident,alteration,improper installation, or other act are which are not the fault of LG,including damage caused by shipping,blown fuses,spills of food and liquids.Improper repair includes use of parts not approved or specified by LG.
  • 7. Damage or failure caused by unauthorized modification or alteration,or if it is used for other than the intended purpose,or any water leakage where the unit was not properly installed.,or consumable cleaning products that are not approved by LG.
  • 8. Damage or failure caused by incorrect eletrical current,voltage, or plumbing codes,commercial or industrial use, or use of accessories,components,or consumable cleaning products that are not approved by LG.
  • 9. Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish of your product,
  • 10. Damage or missing items to any display, open box,discontinued, or refurbished product.
  • 11. Tampering or removal of serial number.
  • 12. Unit has been serviced by anyone other than a duly authorized.
  • 13. Damaged accessories like remote control, antenna, glass tray, plastic shelves,microphone, promo disc,etc.

THIS WARRANTY IS NOT TRANSFERABLE AND APPLIES TO ORIGINAL PURCHASER ONLY.

HOW TO CLAIM

To make a claim against manufacturer’s warranty, you must contact LG which the applicable period using the contact details below

CONTACT

Manila:
(02) 7902-5544
Domestic Toll Free :
1-800-10-640-2525 (PLDT)
1-800-8-902-5544 (GLOBE)

* Monday to Sunday : 8:00am to 8:00pm

When contacting LG for assistance please provide your name and address, model number, serial number,
date of purchase, and a complete description of the problem.
This information will help LG provide fast assistance.

WARRANTY INFORMATION FOR CONSUMER ELECTRONICS

WARRANTY PERIOD

All Products
Multi One (1) year warranty on parts and labor
Multi – V One (1) year warranty on parts and labor
Package Type One (1) year warranty on parts and labor
Split Type CAC One (1) year warranty on parts and labor
Specific Parts
Multi Five (5) years warranty on Compressor, Evaporator & Condenser
Multi – C Five (5) years warranty on Compressor, Evaporator & Condenser - depends on the sales amount and agreement
Package Type Five (5) years warranty on COMpressor, Evaporator & Condenser
Split Type CAC Five (5) years warranty on Compressor, Evaporator & Condenser

Exclusion: Free preventive maintenance is not included during warranty period

WHAT THIS WARRANTY DOES NOT COVER

  • 1. The warranty will not apply if damaged, malfunction or failure resulting from alterations, accident, Fire, mis-adjustment of customer controls, use on an incorrect voltage, power surges, acts of God, voltage supply problems, exposure to abnormally corrosive conditions or entry by any insects, vermin or foreign object in the product.
  • 2. Tampering or removal of serial number.
  • 3. Unit has been installed or serviced by anyone other than the duly authorized service center/installer.
  • 4. Damage accessories like remote control, air filter, front panel, face cover.( LG reserves the right to inspect all damaged accessories and approve or reject warranty based on result such.)
  • 5. This warranty applies only to the product in its original installation location and is voided if the product is reinstalled elsewhere or within the same premises by unauthorized installer or service venter of LGEPH.

HOW TO CLAIM

To make a claim against manufacturer’s warranty, you must contact LG within the applicable period using the contact details below.

CONTACT

Manila :
(02)7902-5555
Domestic Toll Free :
1-800-8-902-5544 (GLOBE)
* Monday to Friday : 8:00am to 8:00pm

When contacting LG for assistance please provide your name and address, model number, serial number, date of purchase, and a complete description of the problem.
This information will help LG provide fast assistance.

WARRANTY INFORMATION FOR CONSUMER ELECTRONICS

Digital Signage, Large Format Display (LFD), Video Wall, Media Player, Hotel TV & Commercial Washing Machine

THE REQUIREMENT OF WARRANTY

Should your LG Monitor Signage/Commercial TV/Media Player/Set-Top Box/AD Box/OLED Signage ("Product") fail due to a defect in material or workmanship under normal use during the warranty period set. forth velow, LGE Philippines will at its option repair or replace the Product upon receipt of poof of original retail purchase. This warranty is valid only to the original retail purchaser of the product and applies only to a Product distributed in Philippines by LGE Philippines or an authorized Philippine distributor thereof. The warranty only applies to Products located and used within Philippines territoty. Replacement Units and Repair Parts may be new or may contain new and used materials equivalent to new in performance and reliability.

WARRANTY PERIOD

Business to Business Products
Digital Signage
( Monitor Signage )
- 3 years warranty for Professional Display series - 3 years for Enhanced Display Series or 17,520 hours of usage, whichever comes first.
Commercial TV
(TV Signage & Hotel TV)
- 2 years warranty or 11,680 hours of usage warranty, whichever comes first.
OLED Signage - 55" OLED Signage is 3 years or 20,000 hours of usage whichever comes first. ( 18 hours per day )
- 65" OLED Signage is 3 years or 15,000 hours of usage whichever comes first. ( 12 hours per day )
- Contents Type : No Static Image / Dynamic Contents Only
Media Player 1 year
Set-Top Box for Hotel TV 2 years
AD Box 1 year

* Notice
The other series can be added in each product classification as above. If the customer doesn't know about the warranty period, Customers can contact help desk for detail infomation

WHAT THIS WARRANTY COVERS

LG offers you a limited warranty that the enclosed subscriber unit and its enclosed accessories will be free from defects in material and workman-ship, according to the following terms and conditions:
It is the user’s responsibility to ensure that the product is used in accordance with the manufacturers guidelines detailed in the instruction manual, supplied with the product failure to do so will invalidate the warranty.

  • 1. The limited warranty for the product is as stated in the Warranty Period table based on the purchase date as indicated in the presented valid proof of purchase.
  • 2. The limited warranty extends only to the original purchaser of the product and is not assignable or transferable to any subsequent purchaser/end user.
  • 3. This warranty is good only to the original purchaser of the product during the warranty period as long as it is in the Philippine Territory.
  • 4. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms.
  • 5. Upon request from LG, the consumer must provide information to reasonably prove the date of purchase.
  • 6. The customer shall bear the cost of shipping the product to the Customer Service.

* Notice
Replacement units and repair parts may be new or factory-remanufactured and are warranted for the remaining portion of the original Product’s warranty period or 90 days, whichever is longer. Please retain dealer’s dated bill of sale or delivery ticket as evidence of the Date of Purchase for proof of warranty (you may be required to submit a copy to LGE or to an LGE service representative.)

WHAT THIS WARRANTY DOES NOT COVER

  • 1. Service trips to deliver, pick up, install, or repair the product; instruct the customer on operation of the product; repair or replace fuses or correction of unauthorized repairs/installation.
  • 2. Failure of product to perform during power failures and interruptions or inadequate electrical service.
  • 3. Damage resulting from operating the product in a corrosive atmosphere or contrary to the instructions outlined in the product owner’s manual.
  • 4. Damage to the product caused by accidents, pests and vermin, lightning, wind, fore, floods, or acts of God.
  • 5. Damage resulting from accident, misuse, abuse, contamination, virus infection, improper or inadequate maintenance or calibration or other external; by software, interfacing, parts or supplies not supplied by LG; improper site preparation or maintenance or by modification or service by other the LG or an LG Authorize Service Center provider.
  • 6. Damage ( including cosmetic damage ) or failure, due to misuse, abuse, negligence, improper maintenance or storage, or to acts of God or other causes beyond LG’s control. ( Causes beyond LG’s control include but are not limited to lightning strike, power surges, power outages and water damage. )
  • 7. Damage or failure caused by incorrect electrical current, voltage, or plumbing codes, commercial or industrial use, or use of accessories, components, or consumable cleaning products that are not approved by LG.
  • 8. Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish of your product, unless such damage results from defects in materials or workmanship and is reported within one(1) week of deliver.
    ( Call: (02)902-5545 or Via Text Message:0917-5887-9038)
  • 9. Damage or missing items to any display, open box, discounted, or refurbished product.
  • 10. Product damage due to improper customer installation or installation inconsistent with the guide in owner’s manual and other LG’s instruction ( eg.product installed in a place with excessive dust, abundant oil mist, chemical substances are used, operating in very high or low temperature, high humidity. )
  • 11. Product issues due to deficient signal reception or set up adjustments.
  • 12. Product issues caused by use of parts, peripherals or software not recommended by LG.
  • 13. Product issues due to repair or replacement of warranted parts by other than LG authorized service center.
  • 14. Product where the original factory serial numbers have been removed defaced or changed any way.
  • 15. Damage or missing components to any display, open box, discounted, or refurbished product.
  • 16. Damage caused by computer or internet viruses, bugs, worms or Trojan Horses.
  • 17. Image Sticking or Image Retention cased by displaying fixed image or same pattern for a long time. Refer to "Recommendation of operation time & condition" for optimized operation.
  • 18. The lamp life time of display panel is determined as the time which luminance of the lamp is 50% compared to that of initial value.
  • 19. Any loss, damage or alteration to third party software, including the operating system whether pre-loaded or installed subsequently.

B2B PRODUCTS

Digital Signage, Large Format Display (LFD), Video Wall, Media Player, Hotel Tv & Commercial Washing Machine.

Call an LG Support Representative at :

Manila : (02) 7902-5545
* Monday to Friday : 8:00am to 8:00pm

When contacting LG for assistance please provide your name and address, model number, serial number, date of purchase, and a complete description of the problem. This information will help LG provide fast assistance.

THIS WARRANTY IS NOT TRANSFERABLE AND APPLIES TO ORIGINAL PURCHASER ONLY. COMPLETE THIS RECORD AND KEEP IT TOGETHER WITH YOUR PURCHASE DOCKET IN A SAFE PLACE. YOU SILL HAVE TO PRODUCE THEM SHOULD YOU REQUIRE SERVICE UNDER THE TERMS OF THIS WARRANTY.