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LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. Each LG product has a different set of warranty conditions, so please refer to information below.
LTV, Audio, Monitor, Refrigerator, Washing Machine, Air Purifier and Aircon
Should your LG Product fail due to defect in material or workmanship under normal home use during the warranty period set forth below, LGE Philippines will, at its option, repair or replace the Product upon receipt of Proof of Original Retail Purchase. This warranty is valid only to the original retail purchaser of the product and applies only to a Product distributed in the Philippines by LGE Philippines or an authorized Philippine distributor thereof. The warranty only applies to Products located and used within Philippine territory.
For warranty service, please keep your warranty certificate and your receipt to validate proof of purchase.
Product Warranty | Special Part Warranty | Note | ||
---|---|---|---|---|
Product / Type | Warranty Period | Special Part | Warranty Period | |
|
Labor: 1 year Parts: 1 year |
One (1) year warranty on parts and labor. Place of service: Carry In Repair will be conducted at an LG Authorized Service Center |
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|
Labor: 1 year Parts: 1 year |
Inverter Motor | Part: 10 years |
One (1) year warranty on parts and labor. Ten (10) years warranty on inverter motor part only. Place of service: Carry In Repair will be conducted at an LG Authorized Service Center |
|
Labor: 1 year Parts: 1 year |
Inverter Compressor Standard Compressor |
Part: 10 years Part: 5 years |
One (1) year warranty on parts and labor. Ten (10) years warranty for inverter compressor part only, applicable from Y2015 models. Place of service: In Home Repair will be conducted at your home |
|
Labor: 1 year Parts: 1 year |
Inverter Compressor Standard Compressor |
Part: 10 years Part: 5 years |
One (1) year warranty on parts and labor. Ten (10) years warranty for inverter compressor part only, applicable from Y2020 models. Place of service: In Home Repair will be conducted at your home |
|
Labor: 1 year Parts: 1 year |
Inverter Compressor | Part: 10 years |
One (1) year warranty on parts and labor. Ten (10) years warranty on inverter compressor part only. Place of service: In Home Repair will be conducted at your home |
|
Labor: 1 year Parts: 1 year |
Inverter Motor | Part: 10 years |
One (1) year warranty on parts and labor. Ten (10) years warranty on inverter motor part only. Place of service: Carry In Repair will be conducted at an LG Authorized Service Center |
|
Labor: 3 years Parts: 3 years |
Three (3) years warranty on parts and labor. Place of service: Repairs on units with a specified screen size of 31 inch or less will be conducted at an LG Authorized Service Center. |
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|
Labor: 2 years Parts: 2 years |
Two (2) years warranty on parts and labor. Place of service: Repairs on units with a specified screen size of 31 inch or less will be conducted at an LG Authorized Service Center. |
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|
Labor: 2 years Parts: 2 years |
Inverter Compressor Standard Compressor |
Part: 10 years Part: 5 years |
Two (2) years warranty on parts and labor. Ten (10) years warranty for inverter compressor part only. Place of service: In Home Repair will be conducted at your home |
|
Labor: 2 years Parts: 2 years |
Two (2) years warranty on parts and labor. Two (2) years warranty for inverter compressor (applicable to model RVS-B200LS) Place of service: In Home Repair will be conducted at your home |
||
|
Labor: 2 years Parts: 2 years |
Two (2) years warranty on parts and labor. Place of service: In Home Repair will be conducted at your home |
||
|
Labor: 1 year Parts: 1 year |
Inverter Motor | Part: 10 years |
One (1) year warranty on parts and labor. Ten (10) years warranty for inverter motor part only. Place of service: In Home Repair will be conducted at your home |
|
Labor: 1 year Parts: 1 year |
Inverter Motor Inverter Compressor |
Part: 10 years |
One (1) year warranty on parts and labor. Ten (10) years warranty for inverter motor part only. Place of service: In Home Repair will be conducted at your home |
|
Parts: 6 months |
Place of service: Carry In Repair will be conducted at an LG Authorized Service Center |
||
|
Parts: 3 months |
Place of service: Carry In Repair will be conducted at an LG Authorized Service Center |
THIS WARRANTY IS NOT TRANSFERABLE AND APPLIES TO ORIGINAL PURCHASER ONLY.
To make a claim against manufacturer’s warranty, you must contact LG which the applicable period using the contact details below
Monday to Sunday : 8:00am to 8:00pm
When contacting LG for assistance please provide your name and address, model number, serial number,
date of purchase, and a complete description of the problem.
This information will help LG provide fast assistance.
All Products | |
---|---|
Multi | One (1) year warranty on parts and labor |
Multi – V | One (1) year warranty on parts and labor |
Package Type | One (1) year warranty on parts and labor |
Split Type CAC | One (1) year warranty on parts and labor |
All Products | |
---|---|
Multi | One (1) year warranty on parts and labor |
Multi – V | One (1) year warranty on parts and labor |
Package Type | One (1) year warranty on parts and labor |
Split Type CAC | One (1) year warranty on parts and labor |
Specific Parts** | ||
---|---|---|
Product | Part | Warranty Period |
Multi | Compressor | Five (5) years |
Multi – V | ||
Package Type | ||
Split Type CAC |
Warranty on Part Only (Labor not included)
Exclusion: Free preventive maintenance is not included during warranty period
To make a claim against manufacturer’s warranty, you must contact LG within the applicable period using the contact details below.
When contacting LG for assistance please provide your name and address, model number, serial number,
date of purchase, and a complete description of the problem.
This information will help LG provide fast assistance.
Digital Signage, Large Format Display (LFD), Video Wall, Media Player, Hotel TV & Commercial Washing Machine
Should your LG Monitor Signage/Commercial TV/Media Player/Set-Top Box/AD Box/OLED Signage ("Product") fail due to a defect in material or workmanship under normal use during the warranty period set. forth velow, LGE Philippines will at its option repair or replace the Product upon receipt of poof of original retail purchase. This warranty is valid only to the original retail purchaser of the product and applies only to a Product distributed in Philippines by LGE Philippines or an authorized Philippine distributor thereof. The warranty only applies to Products located and used within Philippines territoty. Replacement Units and Repair Parts may be new or may contain new and used materials equivalent to new in performance and reliability.
Digital Signage ( Monitor Signage ) |
- 3 years warranty for Professional Display series - 3 years for Enhanced Display Series or 17,520 hours of usage, whichever comes first. |
---|---|
Commercial TV (TV Signage & Hotel TV) |
- 2 years warranty or 11,680 hours of usage warranty, whichever comes first. |
OLED Signage |
- 55" OLED Signage is 3 years or 20,000 hours of usage whichever comes first. ( 18 hours per day ) - 65" OLED Signage is 3 years or 15,000 hours of usage whichever comes first. ( 12 hours per day ) - Contents Type : No Static Image / Dynamic Contents Only |
Media Player | 1 year |
Set-Top Box for Hotel TV | 2 years |
AD Box | 1 year |
Digital Signage ( Monitor Signage ) |
- 3 years warranty for Professional Display series - 3 years for Enhanced Display Series or 17,520 hours of usage, whichever comes first. |
---|---|
Commercial TV (TV Signage & Hotel TV) |
- 2 years warranty or 11,680 hours of usage warranty, whichever comes first. |
OLED Signage |
- 55" OLED Signage is 3 years or 20,000 hours of usage whichever comes first. ( 18 hours per day ) - 65" OLED Signage is 3 years or 15,000 hours of usage whichever comes first. ( 12 hours per day ) - Contents Type : No Static Image / Dynamic Contents Only |
Media Player | 1 year |
Set-Top Box for Hotel TV | 2 years |
AD Box | 1 year |
Notice
The other series can be added in each product classification as above. If the customer doesn't know about the warranty period, Customers can contact help desk for detail infomation
LG offers you a limited warranty that the enclosed subscriber unit and its enclosed accessories will be free from defects in material and workman-ship, according to the following terms and conditions:
It is the user’s responsibility to ensure that the product is used in accordance with the manufacturers guidelines detailed in the instruction manual, supplied with the product failure to do so will invalidate the warranty.
Notice
Replacement units and repair parts may be new or factory-remanufactured and are warranted for the remaining portion of the original Product’s warranty period or 90 days, whichever is longer. Please retain dealer’s dated bill of sale or delivery ticket as evidence of the Date of Purchase for proof of warranty (you may be required to submit a copy to LGE or to an LGE service representative.)
Digital Signage, Large Format Display (LFD), Video Wall, Media Player, Hotel Tv & Commercial Washing Machine.
Call an LG Support Representative at :
When contacting LG for assistance please provide your name and address, model number, serial number, date of purchase, and a complete description of the problem. This information will help LG provide fast assistance.
THIS WARRANTY IS NOT TRANSFERABLE AND APPLIES TO ORIGINAL PURCHASER ONLY. COMPLETE THIS RECORD AND KEEP IT TOGETHER WITH YOUR PURCHASE DOCKET IN A SAFE PLACE. YOU SILL HAVE TO PRODUCE THEM SHOULD YOU REQUIRE SERVICE UNDER THE TERMS OF THIS WARRANTY.
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