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LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. Each LG product has a different set of warranty conditions, so please refer to information below.
LTV, Home Theater, Refrigerator, Washing Machine and Aircon
Should your LG Product fail due to defect in material or workmanship under normal home use during the warranty period set forth below, LGE Phillippines will at its option repair or replaces the Product upon receipt of proof of original retail purchase. This warranty is valid only to the original retail purchase. This warranty is valid only to the original retail purchaser of the product and applies only to a Product distributed in Phillippines by LGE Phillippines or an authorized Phillippine distributor thereof. The warranty only applies to Products located and used within Phillippine territory.
All Products | ||
---|---|---|
Product | Type | Wty Period |
Home Theater, Room Aircondition, Split Type Air Condition |
Home Theater, RAC, SRAC | One (1) year warranty on parts and labor |
Monitor | Flat, LCD, LED | Three (3) years warranty on parts and labor |
LTV | LCD, LED & Oled TV | Two (2) years warranty on parts and labor |
Refrigerator | Direct Cooling, No Frost | Two (2) years warranty on parts and labor |
Side by Side | ||
Washing Machine | Twin Tub | Two (2) years warranty on parts and labor |
Fully Automatic, Front Load | One (1) year warranty on parts and labor | |
Dryer | Fully Automated, Front Load | One (1) year warranty on parts and labor |
Remotes (Normal Breakdown only) | Magic Motion Remote Control (MMRC) | Six (6) months warranty |
Standard Remote Control | Three (3) months warranty |
Specific Parts** | ||
---|---|---|
Product | Part | Wty Period |
Room Air Condition Split Type Air Condition |
Inverter Compressor* | Ten (10) years |
Standard Compressor | Five (5) years | |
Refrigerator | Inverter Compressor | Ten (10) years |
Standard Compressor | Five (5) years | |
Washing Machine | Inverter Motor | Ten (10) years |
Dryer | Inverter Motor | Ten (10) years |
Inverter Compressor |
Product | Service Type |
---|---|
Accessories ( e.g. Battery,Charger ) | Carry In |
LTV/TV/Monitor : 31" and below | Carry In |
Home Theater | Carry In |
Audio Video ( DVD,Component,etc ) | Carry In |
Microwave Oven | Carry In |
Vacuum Cleaner | Carry In |
LTV/TV/Monitor: 32" and below | Home Service |
Refrigerator | Home Service |
Washing Machine | Home Service |
Air conditioners | Home Service |
THIS WARRANTY IS NOT TRANSFERABLE AND APPLIES TO ORIGINAL PURCHASER ONLY.
To make a claim against manufacturer’s warranty, you must contact LG which the applicable period using the contact details below
Monday to Sunday : 8:00am to 8:00pm
When contacting LG for assistance please provide your name and address, model number, serial number,
date of purchase, and a complete description of the problem.
This information will help LG provide fast assistance.
All Products | |
---|---|
Multi | One (1) year warranty on parts and labor |
Multi – V | One (1) year warranty on parts and labor |
Package Type | One (1) year warranty on parts and labor |
Split Type CAC | One (1) year warranty on parts and labor |
All Products | |
---|---|
Multi | One (1) year warranty on parts and labor |
Multi – V | One (1) year warranty on parts and labor |
Package Type | One (1) year warranty on parts and labor |
Split Type CAC | One (1) year warranty on parts and labor |
Specific Parts** | ||
---|---|---|
Product | Part | Wty Period |
Multi | Compressor | Five (5) years |
Multi – V | ||
Package Type | ||
Split Type CAC |
Warranty on Part Only (Labor not included)
Exclusion: Free preventive maintenance is not included during warranty period
To make a claim against manufacturer’s warranty, you must contact LG within the applicable period using the contact details below.
When contacting LG for assistance please provide your name and address, model number, serial number,
date of purchase, and a complete description of the problem.
This information will help LG provide fast assistance.
Digital Signage, Large Format Display (LFD), Video Wall, Media Player, Hotel TV & Commercial Washing Machine
Should your LG Monitor Signage/Commercial TV/Media Player/Set-Top Box/AD Box/OLED Signage ("Product") fail due to a defect in material or workmanship under normal use during the warranty period set. forth velow, LGE Philippines will at its option repair or replace the Product upon receipt of poof of original retail purchase. This warranty is valid only to the original retail purchaser of the product and applies only to a Product distributed in Philippines by LGE Philippines or an authorized Philippine distributor thereof. The warranty only applies to Products located and used within Philippines territoty. Replacement Units and Repair Parts may be new or may contain new and used materials equivalent to new in performance and reliability.
Digital Signage ( Monitor Signage ) |
- 3 years warranty for Professional Display series - 3 years for Enhanced Display Series or 17,520 hours of usage, whichever comes first. |
---|---|
Commercial TV (TV Signage & Hotel TV) |
- 2 years warranty or 11,680 hours of usage warranty, whichever comes first. |
OLED Signage |
- 55" OLED Signage is 3 years or 20,000 hours of usage whichever comes first. ( 18 hours per day ) - 65" OLED Signage is 3 years or 15,000 hours of usage whichever comes first. ( 12 hours per day ) - Contents Type : No Static Image / Dynamic Contents Only |
Media Player | 1 year |
Set-Top Box for Hotel TV | 2 years |
AD Box | 1 year |
Digital Signage ( Monitor Signage ) |
- 3 years warranty for Professional Display series - 3 years for Enhanced Display Series or 17,520 hours of usage, whichever comes first. |
---|---|
Commercial TV (TV Signage & Hotel TV) |
- 2 years warranty or 11,680 hours of usage warranty, whichever comes first. |
OLED Signage |
- 55" OLED Signage is 3 years or 20,000 hours of usage whichever comes first. ( 18 hours per day ) - 65" OLED Signage is 3 years or 15,000 hours of usage whichever comes first. ( 12 hours per day ) - Contents Type : No Static Image / Dynamic Contents Only |
Media Player | 1 year |
Set-Top Box for Hotel TV | 2 years |
AD Box | 1 year |
Notice
The other series can be added in each product classification as above. If the customer doesn't know about the warranty period, Customers can contact help desk for detail infomation
LG offers you a limited warranty that the enclosed subscriber unit and its enclosed accessories will be free from defects in material and workman-ship, according to the following terms and conditions:
It is the user’s responsibility to ensure that the product is used in accordance with the manufacturers guidelines detailed in the instruction manual, supplied with the product failure to do so will invalidate the warranty.
Notice
Replacement units and repair parts may be new or factory-remanufactured and are warranted for the remaining portion of the original Product’s warranty period or 90 days, whichever is longer. Please retain dealer’s dated bill of sale or delivery ticket as evidence of the Date of Purchase for proof of warranty (you may be required to submit a copy to LGE or to an LGE service representative.)
Digital Signage, Large Format Display (LFD), Video Wall, Media Player, Hotel Tv & Commercial Washing Machine.
Call an LG Support Representative at :
When contacting LG for assistance please provide your name and address, model number, serial number, date of purchase, and a complete description of the problem. This information will help LG provide fast assistance.
THIS WARRANTY IS NOT TRANSFERABLE AND APPLIES TO ORIGINAL PURCHASER ONLY. COMPLETE THIS RECORD AND KEEP IT TOGETHER WITH YOUR PURCHASE DOCKET IN A SAFE PLACE. YOU SILL HAVE TO PRODUCE THEM SHOULD YOU REQUIRE SERVICE UNDER THE TERMS OF THIS WARRANTY.
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