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Warranty
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LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. Each LG product has a different set of warranty conditions, so please refer to information below.
Consumer Electronics
Should your LG Product fail due to a defect in material or workmanship under normal home use during the warranty period set forth below, LGE Philippines will at its option repair or replace the Product upon receipt of proof of original retail purchase. This warranty is valid only to the original retail purchase. This warranty is valid only to the original retail purchaser of the product and applies only to a Product distributed in Philippines by LGE Philippines or an authorized Philippine distributor thereof. The warranty only applies to Products located and used within Philippine territory.
Warranty Period According to the Product
| ALL PRODUCTS | ||
|---|---|---|
| CTV, PDP, Mobile Phone, DVD, Home Theater, Room Air Condition, Split type Room Air Condition | Conventional, Flat, projection, DLP, Plasma (PDP), Mobile Phone, DVD, Home Theater, RAC, SRAC | One (1) year warranty on parts and labor |
| LTV | LCD, LED TV | Two (2) years warranty on parts and labor |
| Monitor | Flat, LCD, LED | Three (3) years warranty on parts and labor |
| Refrigerator | Direct Cooling, No Frost | Two (2) years warranty on parts and labor |
| Side by Side | Two (2) year warranty on parts and labor | |
| Washing Machine | Twin Tub | Two (2) years warranty on parts and labor |
| Fully Automatic, Front Load | One (1) year warranty on parts and labor | |
| SPECIFIC PARTS | ||
|---|---|---|
| Refrigerator & Split type Room Air Condition * (Inverter Models only) | Compressor | Ten (10) years warranty on parts only |
| Refrigerator | Compressor | Five (5) years warranty on parts only |
| Air Conditioner (Window & Split) | Compressor, Evaporator, Condenser, | |
| Adjoining Tubes & Connectors | ||
| Washing Machine | Direct Drive Motor | Ten (10) years warranty on parts only |
| Mobile Phone | Accessories (e.g. Battery, Charger) | Six (6) months warranty on parts only |
*The ten (10) year warranty offer on Compressor is applicable for LG Single Split Inverter Air Conditioners 2015 models
Warranty Service
| Product | Service Type |
|---|---|
| Mobile Phone | Carry In |
| LTV/TV/Monitor : 31" and below | Carry In |
| Home Theater | Carry In |
| Audio Video (DVD, Component, etc) | Carry In |
| Microwave Oven | Carry In |
| Vacuum Cleaner | Carry In |
| LTV/TV/Monitor : 32" and above | Home Service |
| Refrigerator | Home Service |
| Washing Machine | Home Service |
| Airconditioners | Home Service |
- Out of warranty service
Out of warranty service is refer to below information.
WHAT THIS WARRANTY DOES NOT COVER
- 1. Service trips to deliver, pick up, install, or repair the product; instruct the customer on operation of the product; repair or replace fuses or correct wiring or plumbing, or correction of unauthorized repair/s installation.
- 2. Failure of product to perform during power failures and interruptions or inadequate electrical service.
- 3. Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.
- 4. Damage resulting from operating the product in a corrosive atmosphere or contrary to the instructions outlined in the product owner’s manual
- 5. Damage to the product caused by accidents, pests and vermin, lightning, wind, fire, floods or acts of God.
- 6. Defects or damage from abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modification, unauthorized connections, unauthorized repair, misuse, abuse, accident, alteration, improper installation, or other act are which are not the fault of LG, including damage caused by shipping, blown fuses, spills of food and liquids. Improper repair includes use of parts not approved or specified by LG.
- 7. Damage or failure caused by unauthorized modification or alteration, or if it is used for other than the intended purpose, or any water leakage where the unit was not properly installed.
- 8. Damage or failure caused by incorrect electrical current, voltage, or plumbing codes, commercial or industrial use, or use of accessories, components, or consumable cleaning products that are not approved by LG.
- 9. Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish of your product, unless such damage results from defects in materials or workmanship and is reported within one (1) week of delivery.
- 10. Damage or missing items to any display, open box, discounted, or refurbished product.
- 11. Tampering or removal of serial number.
- 12. Unit has been serviced by anyone other than a duly authorized service center
- 13. Damaged accessories like remote control, antenna, glass tray, plastic shelves, microphone, promo disc, etc.
THIS WARRANTY IS NOT TRANSFERABLE AND APPLIES TO ORIGINAL PURCHASER ONLY.
HOW TO CLAIM
To make a claim against manufacturer’s warranty, you must contact LG within the applicable period using the contact details below
CONTACT
- Manila:
- (02) 902-5544
- Domestic Toll Free:
- 1-800-10-640-2525 (PLDT)
- 1-800-8-902-5544 (GLOBE)
- 1-800-3-902-5544 (DIGITEL)
*Monday to Sunday: 8am to 8pm
When contacting LG for assistance please provide your name and address, model number, serial number, date of purchase, and a complete description of the problem.
This information will help LG provide fast assistance.
Commercial Air condition
Warranty Period According to the Product
| All Products | |
|---|---|
| Multi | One (1) year warranty on parts and labor |
| Multi - V | One (1) year warranty on parts and labor |
| Package Type | One (1) year warranty on parts and labor |
| Split Type CAC | One (1) year warranty on parts and labor |
| Specific Parts | |
|---|---|
| Multi | Five (5) year warranty on Compressor, Evaporator & Condenser |
| Multi - V | Five (5) year warranty on Compressor, Evaporator & Condenser - depends on the sales amount and agreement |
| Package Type | Five (5) year warranty on Compressor, Evaporator & Condenser |
| Split Type CAC | Five (5) year warranty on Compressor, Evaporator & Condenser |
Exclusion: Free preventive maintenance is not included during warranty period
WHAT THIS WARRANTY DOES NOT COVER
- 1. The warranty will not apply if damage, malfunction or failure resulting from alterations, accident, fire, mis-adjustment of customer controls, use on an incorrect voltage, power surges, acts of God, voltage supply problems, exposure to abnormally corrosive conditions or entry by any insects, vermin or foreign object in the Product.
- 2. Tampering or removal of serial number
- 3. Unit has been installed or serviced by anyone other than the duly authorized service center/installer.
- 4. Damage accessories like remote control, air filter, front panel, face cover. (LG reserves the right to inspect all damaged accessories and approve or reject warranty based on result of such)
- 5. This warranty applies only to the product in its original installation location and is voided if the product is reinstalled elsewhere or within the same premises by unauthorized installer or service center of LGEPH.
HOW TO CLAIM
To make a claim against manufacturer’s warranty, you must contact LG within the applicable period using the contact details below
- Manila:
- (02)902-5555
- Domestic Toll Free:
- 1-800-8-902-5544
- *Monday to Sunday: 8:00am to 8:00pm
When contacting LG for assistance please provide your name and address, model number, serial number, date of purchase, and a complete description of the problem.
This information will help LG provide fast assistance.
Business to Business
THE REQUIREMENT OF WARRANTY
Should your LG Monitor Signage/Commercial TV/Media Player/Set-Top Box/AD Box/OLED Signage ("Product") fail due to a defect in material or workmanship under normal use during the warranty period set forth below, LGE Philippines will at its option repair or replace the Product upon receipt of proof of original retail purchase. This warranty is valid only to the original retail purchaser of the product and applies only to a Product distributed in Philippines by LGE Philippines or an authorized Philippine distributor thereof. The warranty only applies to Products located and used within Philippine territory. Replacement Units and Repair Parts may be new or may contain new and used materials equivalent to new in performance and reliability.
WARRANTY PERIOD
| Product | Service Type |
|---|---|
| Digital Signage (Monitor Signage) |
- 3 years of Warranty for professional Display series - 3 years of Enhanceed Display series or 17,520 hours of usage, whichever comes first |
| Commercial TV (TV Signage & Hotel TV) |
- 2 years warranty or 11,680 hours of usage warranty, whichever comes first |
| OLED Signage | - 55" OLED Signage is 3 years or 20,000 hours of usage whichever comes first. (18hours per day) - 65" OLED Signage is 3 years or 15,000 hours of usage whichever comes first. (12hours per day) - Contents Type: No Static Imagee/ Dynamic Contents Only |
| Media Player | 1 year |
| Set-Top Box for Hotel TV | 2 years |
| AD Box | 1 year |
* Notice
The other series can be added in each product classification as above. If the customer doesn’t know about the warranty period, Customers can contact help desk for detail information.
WHAT THIS WARRANTY COVERS
LG offers you a limited warranty that the enclosed subscriber unit and its enclosed accessories will be free from defects in material and workmanship, according to the following terms and conditions: It is the user’s responsibility to ensure that the product is used in accordance with the manufacturers guidelines detailed in the instruction manual, supplied with the product, failure to do so will invalidate the warranty.
WHAT THIS WARRANTY DOES NOT COVER
- 1. Service trips to deliver, pick up, install, or repair the product; instruct the customer on operation of the product; repair or replace fuses or correction of unauthorized repairs/installation.
- 2. Failure of product to perform during power failures and interruptions or inadequate electrical service.
- 3. Damage resulting from operating the product in a corrosive atmosphere or contrary to the instructions outlined in the product owner’s manual.
- 4. Damage to the product caused by accidents, pests and vermin, lightning, wind, fire, floods, or acts of God.
- 5. Damage resulting from accident, misuse, abuse, contamination, virus infection, improper or inadequate maintenance or calibration or other external; by software, interfacing, parts or supplies not supplied by LG; improper site preparation or maintenance or by modification or service by other than LG or an LG Authorize Service Center provider.
- 6. Damage (including cosmetic damage) or failure, due to misuse, abuse, negligence, improper maintenance or storage, or to acts of God or other causes beyond LG’s control. (Causes beyond LG’s control include but are not limited to lightning strike, power surges, power outages and water damage).
- 7. Damage or failure caused by incorrect electrical current, voltage, or plumbing codes, commercial or industrial use, or use of accessories, components, or consumable cleaning products that are not approved by LG.
- 8. Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish of your product, unless such damage results from defects in materials or workmanship and is reported within one (1) week of delivery. (Call: (02) 902-5545 or Via Text Message: 0917-587-9038).
- 9. Damage or missing items to any display, open box, discounted, or refurbished product.
- 10. Product damage due to improper customer installation or installation inconsistent with the guide in owner’s manual and other LG’s instruction (eg. product installed in a place with excessive dust, abundant oil mist, chemical substances are used, operating in very high or low temperature, high humidity).
- 11. Product issues due to deficient signal reception or set up adjustments.
- 12. Product issues caused by use of parts, peripherals or software not recommended by LG.
- 13. Product issues due to repair or replacement of warranted parts by other than LG authorized service center.
- 14. Product where the original factory serial numbers have been removed defaced or changed in any way.
- 15. Damage or missing components to any display, open box, discounted, or refurbished product.
- 16. Damage caused by computer or internet viruses, bugs, worms or Trojan Horses.
- 17. Image Sticking or Image Retention cased by displaying fixed image or same pattern for a long time. Refer to "Recommendation of operation time & condition" for optimized operation.
- 18. The lamp life time of display panel is determined as the time which luminance of the lamp is 50% compared to that of initial value
- 19. Any loss, damage or alteration to third party software, including the operating system whether pre-loaded or installed subsequently.
B2B Products
Digital Signage, Large Format Display (LFD), Video Wall, Media Player, Hotel TV & Commercial Washing Machine.
- Call an LG Support Representative at:
- Manila: (02) 902-5545
- * Monday to Sunday: 8:00am to 8:00pm