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Frequently asked questions

More FAQ
Q.
What are the benefits of becoming an LG Member?
A.

  • You will get the following as an LG Member: 

     

    1. 5% off on your first lg.com order

     

    2. Free delivery 

     

    3. Free Installation

Q.
Update account details and information
A.

  • You may do so after logging in and click 'Edit' under the profile section. 

     

    Make the necessary edits and click 'Save' 

Q.
Do I need to create an account to order?
A.

  • Creating an account is not required. However, discount codes and other coupons can only be used by registered users. You can also be the first to receive the newest promotions when you register for an LG account.

Q.
What are the accepted payment methods?
A.

  • You may do so after logging in and click 'Edit' under the profile section. 

     

    Make the necessary edits and click 'Save' 

Q.
Where do you deliver?
A.

  • We deliver in all GMA areas(Metro Manila, Bulacan, Rizal, Laguna, Cavite) only.

Q.
How much is delivery and installation?
A.

  • We offer free shipping for all products and free installation on select items.

Q.
Can a representative receive the order in my behalf?
A.

  • We will require a signed authorization letter and the receiver's valid ID before properly handing the product during delivery.

Q.
What should I do if the products I ordered arrive damaged?
A.

  • Your order will be unpacked and checked in your presence upon delivery. If there are any damages, the delivery team will conduct an evaluation to check if the product can be returned/refunded. 

     

    Any damaged product upon delivery will be subject for replacement and re-scheduled for delivery.

Q.
How will I track my delivery?
A.

  • Once your order is confirmed, our delivery partner will contact you to confirm the delivery details.

Q.
How will I know if my order is confirmed?
A.

  • You will get the following as an LG Member: 

     

    1. 5% off on your first lg.com order

     

    2. Free delivery 

     

    3. Free Installation

Q.
How to place an order?
A.

  • 1.  Välkomstrabatt

    2. Medlemspriser som är 2% lägre 

    3. Medlemspriser gäller även under kampanjer

    4. Gratis leverans på alla köp på LG.COM

    5. Få meddelanden om erbjudanden och våra senaste kampanjer

     

    Vänligen besök länken nedan för våra Allmäna villkor.
    https://www.lg.com/sg/membership

Q.
Can I change an order?
A.

  • LG Premium care can be purchased together with the product. You can select your type of grading based on cost and coverage.

Q.
How to cancel an order?
A.

  • LG Premium Care can only be purchased within 30 days of the date of purchase. If you have already registered your product on lg.com,
    you can select it directly in "LG Premium Care" page, according to type and cost.

Q.
Do you accept returns?
A.

  • LG Premium Care has been taken over and is being managed by LGEIL

     

    1) If you have purchased both the product and LG Premium Care in one order, you will receive the approval notification after delivery of the product.

    2) If you have purchased the plan individually for an LG product already in your possession, you will receive confirmation of approval at the registered e-mail address after approximately 7-10 working days from receipt of the payment.
    We also recommend that you check the e-mail box in the SPAM or NOT-DEFIRED POST category.
    In the event of an order not accepted by LGEIL, the amount paid shall be reimbursed in the same way as was selected at the time of purchase.

Q.
Where can I find warranty information of my product?
A.

  • You may do so after logging in and click 'Edit' under the profile section. 

     

    Make the necessary edits and click 'Save' 

Q.
What are your channels for consultation?
A.

  • Creating an account is not required. However, discount codes and other coupons can only be used by registered users. You can also be the first to receive the newest promotions when you register for an LG account.

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