The woman is outside adjusting the air conditioner in the house with her cell phone.

Discover Smart Appliances with LG ThinQ

ThinQ technology enables smart home connectivity over Wi-Fi

Google Play Apple App Store

Recommended features from your home assistant

Connect and Control from anywhere

The LG ThinQ app allows you to easily connect with your appliance in a way you never could before. Even when you are outside, you can operate the appliance remotely

Simple Control with Voice Assistant

Tell your appliance exactly what you need by just saying it out, and the AI speaker will listen and check the cycle to let you know

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Efficient Product Maintenance

Through the LG ThinQ app, check on your appliance, download new cycles, monitor cycle usage, and much more.

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Get going with ThinQ

Manage all your devices from one place whether from home, on the go, or lounging by the beach. Press the plus button to see how you can install the app.

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How to install the LG ThinQ app

Step 1. ThinQ app download
Search for the LG ThinQ application from the Google Play or Apple App Store on a smart phone.

Step 2. Log-in
Log in with your LG account if you have one.

Step 3. Add a device
You made it to LG ThinQ app’s main page! Now time to connect your LG device(s).

Step 4. Select a device
Select which device you want to connect to.

Step 5. Go ahead!
Access your device(s) using the ThinQ app.

Optional AI Speaker Connection - Connect Google Home

1. Open Google Home app and press ‘Add’.
2. Touch + to add your appliances.
3. Search LG ThinQ & Log in with ThinQ account.

GOOGLE HELP

Optional AI Speaker Connection - Connect Amazon Alexa

1. Open Amazon Alexa app and go to menu.
2. Press “Skills & Games”.
3. Search LG ThinQ & Log in with ThinQ account.

AMAZON HELP

For Android users

For iOS users

One-Stop Easy Registration

How to register your device with the QR code

Step 1. Click or tap “+ Add a device”
Step 2. Select “Scan QR” from the options
Step 3. Scan the QR code on your device
Step 4. The device is now registered
* Models without QR can be registered manually by entering the serial number

*QR quick scan can be used on Wi-Fi enabled products produced from Jan 2022 onwards.

LG ThinQ QR Code Location

Refrigerator

Wine Cellar

WashTower™

Washer/Dryer

Mini Wash1

Mini Wash2

Top Loader

Styler

Vaccum Cleaner

Robotic Cleaner

Air Conditioner1

Air Conditioner2

Portable Air Conditioner

Air Purifier1

Air Purifier2

Air Purifier3

Air Purifier4

Air Purifier5

Dehumidifier

Range/ Oven

Cooktop

Microwave Oven

Dish Washer

Water Purifier

FAQ

Press the plus button for answers to popular questions.

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Q. How do I add a product on the LG ThinQ app?

Add products to the ThinQ app using the Add feature.

1. On the home screen, tap "+ Add a device" > "Select Device"
Press the Add a device button on the Home screen and touch Select Device.
2. Select the product from the product list.
Then, proceed by following the instructions. Select the product icon.

*The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region/country you reside in, or the app and product versions.

Q. While trying to add an air conditioner, a message says the “LG_AC_~~~” network password is incorrect

For the network name "LG_AC_XXXX", enter the last four characters “XXXX” of the network name two times without a space in the password field.
Passwords are case sensitive, so please try again entering upper and lowercase letters exactly.
Screen for entering the Wi-Fi password.

*Note that for iPhones, a feature that automatically capitalizes the first letter of an input or the first word after a period may be ON.
*The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region/country you reside in, or the app and product versions.

Q. While trying to add a product, I am getting a router image with a message that says "No Network Connection"

- Before adding a product to ThinQ, make sure your smartphone is properly connected to the internet.
If you continue to have problems connecting to the internet, check the connection of your router.
- This message may occur if the router is too far away. If you can't move or come in closer proximity to the router, please install the Wi-Fi amplifier and try again.
- Try again after unplugging or resetting the router.

*If you are unable to proceed to the next step of adding your product, close the app and run it again.
*The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region/country you reside in, or the app and product versions.