Skip to Contents

Help Library

Find help information for your LG product

Learn about product installation, maintenance, and troubleshooting using our search options.

[TV] Self-troubleshooting

  • How to: Installation and Settings
  • Others
  • Troubleshooting
  • Televisions
  • Last Updated 22/05/2014





If you experience the following with your product, please check again to make sure that product normally works.


1. Cannot turn on TV


     - Check if the power cord is plugged to the TV and outlet.

     - Check if the correct power cord is plugged.


2. The remote control does not work


     - Set your remote control by pressing the wheel or the button.

     - Make sure there are no barriers between the remote control and TV.

     - Check if the batteries are installed properly.

     - The batteries are dead. Replace them with new ones.


3. The power turns off automatically


     - Follow「Smart Home Menu  Settings è Time è Off Time」to check settings.

     - Check if a program is displayed or an external device is working.

       The product is equipped with automatic off feature.

       (Automatic off feature – When there is no signal or no buttons are pressed, TV will be turned off

       automatically after 15 minutes.)


4. Safety Self-Assessment for TVs Used for a Long Time


     • Nothing is displayed when the TV is turned on.
     • Smoke or a burnt smell occurs.
     • There is water or debris inside.
     • The image is cut off .
     • Strange sounds come from the inside frequently.
     • Screen or sound is still displayed when the TV is turned off.
     • There are other troubles or errors.
     If you have experienced those above, stop using product.    
      - For your safety, turn off and unplug.
      - Call where you purchased the product or   service center.
      - Do not try to fix on your own.


Article Feedback

1. Overall, how satisfied were you with the usefulness of this article?
1.1 Why did the article not resolve your issue?

Characters left : 500 / 500