Q. For iPhone users, having trouble adding products on your ThinQ® app?
If you can't add products on your iPhone running iOS 14, ThinQ® may not have the proper access permissions. ThinQ® requires access to the following settings:
1. Toggle “Local Network” to ON
To add products to ThinQ®, your phone needs to be connected to your local network. Make sure the Wi-Fi network is connected and ThinQ® has been given access permission.
Zooming in on the Local Network menu in iPhone Settings
2. Allow “Location” access
Zooming in on the Location menu in iPhone Settings
1) Tap “Location”
2) Select “While Using the App” or “Always.”
3) Turn on "Precise Location"
The "Precise Location" option helps the app to find products more accurately.
Using the location service, you can remotely control products and use automation features, and find customer service centers based on the current location information.
Once you've configured all of these settings, try adding your product again.