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The machine cannot travel over a 5~10mm threshold
when the mop plate is attached
Reason
When the mop plate is attached, the unit cannot travel over a threshold of 5~10mm.
How to fix
1. Please check if the mop plate is attached to the machine.
2. If the mop plate is attached, the unit cannot go over threshold over 5~10 mm to avoid
dirtying carpets and other materials.
**Please refer to owners manual**
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