Help Library

Topic

  • Document Contents
    Troubleshooting
    How can I disassemble and clean inside the air conditioner?
    ■ TitleHow can I disassemble and clean inside the air conditioner?■ ProblemCleaning/washing■ SymptomCleaning service■ Solution or Settings▷ Solution1.Before turning off the air conditioner , use [fan mode] or [auto clean]function to dry off...
  • Document Contents
    Troubleshooting
    Inspection code CH61
    ■ Title - Inspection code CH61■ Problem - Error/Display screen■ Symptom - CH 61■ Possible Cause - CH61 inspection code is activated to protect the appliance from overheatedoutdoor unit.■ Solution or Setting → Are you getting CH61 code while...
  • Document Contents
    Troubleshooting
    The smell gets worse when it's not running under the cooling mode. It smells while the appliance is running in the fan mode.
    ■ Title- The smell gets worse when it's not running under the cooling mode. It smellswhile the appliance is running in the fan mode.■ Problem- odor■ Symptom- Mold/musty smell■ Possible Cause- The fan mode works in different mechanism compar...
  • Document Contents
    Operation
    [ThinQ] Unable to register air conditioner in ThinQ app.
    How to Use LG ThinQ■ When registering AC on ThinQ app, the screen stops at “Connect Product” step 11. On which screen are you experiencing the registration failure problem? * Customer: The screen freezes at “Connect Product” step 1.1)Unplu...
  • Document Contents
    Troubleshooting
    Display screen turns off by itself. Can’t turn on.
    ■ Title - Display screen turns off by itself. Can’t turn on.■ Problem - Error/Display screen ※ When you turn off the appliance with its display screenset to ‘off’, it will automatically turn’ on’ the display screen when itsrestarted.
  • Document Contents
    Troubleshooting
    Drain pump is not working/ water leaks from the air conditioner
    ■ Title Drain pump is not working/ water leaks from the air conditioner■ Problem Leakage■ Symptom Drain pump leakage ■ Possible Cause If an additional drain pump is installed to discharge the condensate from theair conditioner, check the po...
See more