To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater).
LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. In order to get the best possible experience from our website, please follow below instructions.
If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater).
Refer to the detailed Warranty Policy delivered in your product packaging.
If you need Repair Service, submit an online Contact Us.Please have the Serial number of your product and proof of purchase ready. Out-of-warranty service fees may apply for diagnosis, parts, and labor.
After I stop CD/DVD, Disc door doesn't openSymptomEven though I press STOP, the Disc door doesn’t open.How to fix- Press STOP button on the remote control or on the product two to three timesand press EJECT button.- If you hear motor sound ...
It can't recognize USBSymptomEven though you have connected USB to the terminal, it is not recognized.How to fixCheck if the product supports that device.- It only supports Flash type device (memory stick) which has a format of FATand NTFS....
Black and white or scrambled imageSymptom The image turns into black and white suddenly. How to fix - If it turns into black and white while watching,press the PAUSEbutton for 5 seconds without disc in it.Or check PAL ↔ NTSCswitch at the re...
How long can I record video?SymptomHow long can I record?How to fix▶Record Mode(4.7GB based) : HQ/XP(High Quality: 1hour), SQ/SP(Standard Quality: 2hours),LQ/LP(Low Quality: 4hours), EQ/EP(Extend Quality, 6hours)
LG Support Need information? Got a question? We can help. Whether you need to register your product, communicate with an LG Support Representative, or obtain repair service. Finding answers and information is easy with LG online service and support. Owner’s Manuals, requesting a repair, software updates and warranty information are all just a click away.