*Washing Machines have Five Years Warranty, Direct Drive Motor has ten years Warranty, Dryers has five years Warranty
**Product Shelf Life time is 7 years
*Compared to the LG non-steam model. Base on counting of water spots between LG model DFB325(steam) and DFB415(non-steam), according to LG internal test methods.
How do I order a product?
A.Shopping through the LG Online Store is easy and secure. Just follow these few steps to place an order.Select an item you want to buy and click on the red "Add to cart" button.You can now either continue shopping by clicking on the grey "back" button or complete the purchase by clicking on the red "view cart" button.If you are already logged in, you can proceed with your order immediately. Not logged in? Then you can log in to your LG Online Store account or create a new account or order as a guest.
Click on "continue" then fill your data bill name and valid phone or mobile No. and the address (within Egypt) to which your order should be shipped.
Now select the payment method. The following payment methods are offered: Visa & VALU installment if you have VALU account
After completion, you will receive an E-mail with the order confirmation.
How can I install my product?
After receiving your product you can contact our Customer services Hotline: 19960 Or What’s App no. 01229307777.
To request installation and we will send technician to install your product.
What is the installation fees?
The installation is free of fees for one time.
When the warranty period started?
Warranty period starts from purchase date which on E- Invoice.
What is the return policy?
● If you are not completely Unsatisfied with your purchase or need to change the product, you can find the best way to return it:
● You can return your order within the first 14 days after receiving the goods, taking in consideration it is a Must to returned the product without any change or damage in the original packaging and in undamaged condition.
- Don’t open the product packaging.
- You can request return from our customer services to send technician to check device condition.
- After we confirm the device is in a good condition, 3rd party delivery company will contact you to turn device back to LG .
- Return is free of charge.
- Refund process will start after 14 Working days from collecting the device from your address
- In case of accessories it must be in original package without use.
- You can send your return request to our hotline: 19960 or What’s app no. 01229307777
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