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CIC Notice_ PC website service termination for 33 Countries

  • אחרים
  • אחרים
  • תפעול
  • מסכי טלויזיה
  • עדכון אחרון 03/11/2018

 

Dear Sir/Madam,

Pls see the attached files for detailed info:

 

 

 

No

 

Service

 

Service Overview

 

Paid/Free

 

Applicable Countries

 

Service Change Summary

 

Applicable Date

 

Applicable Devices /Platform

 

CS Guidelines

 

Notes

 

1

 

-

 

PC website Termination

 

Free

 

 Countriesaffected : 33 countries 
* Refer to the 'Country List' sheet.

 

LGSmart World PC website(http://www.lgappstv.com)service termination

■ Details of change - All operating LG Smart World PCwebsites are to be closed down and all of the menu options will bedeleted. - The PC website URL for each country is http: //countrycode.lgappstv.com and the country codes are as listed in the 'Country List'sheet. - Upon accessing the PC website URL, it will be automaticallyre-directed to the' Notice of LG Smart World Website.  termination'page. (Not only the website home screen, but also the bookmarked linkssuch as 1: 1 inquiry will be re-directed to the' Notice of LG Smart WorldWebsite termination' page.)

■How to use services after the service termination - LG Smart TVservices are available for our users just as before, irrespective of thetermination of the LG Smart World website. - Users are able to seeinformation on available apps directly via LG Smart TV.  - LG Smart TVservices are available by using the same account used to sign in to the LGSmart World website. New members can sign up via LG Smart TV to use servicesoffered to our members.

■Inquiries  - If you have any questions after the LG SmartWorld website is closed, please contact LG Customer Support, or visit the LGElectronics website. 

How tovisit the LG Electronics website and make inquiries  Go towww.lg.com/common → Select a country →Go to the Support menu → Select the Email menu → Submit your inquiry

*Refer to the 'Country List' sheet.

 

2017-01-05

(Systemworks may result in a delay of max. of one day (KST))

 

Smart TV PC website

 

FAQ> 
1. Some of the menu (membership registration etc.) are no longer availablewhen I access the Smart World website. 

  Dueto the internal policy change, the PC websites for 33 countries haveterminated for their service as of January 5th, 2017; thus onlyremaining 29 countries have sustained for its service.


2.Are you no longer offering smart TV services when the LG Smart World websiteis terminated? 

LG SmartTV services are available for our users just as before, irrespective of thetermination of the LG Smart World website. 

Users areable to sign up or search for available apps directly via LG Smart TV.If you would like to make an online inquiry, please contact LG CustomerSupport, or visit the LG Electronics website.    How to visit the LG Electronicswebsite and make inquiries  Go to www.lg.com/common→ Select a country → Go to the Support menu → Select the Email menu → Submityour inquiry

3.How do I search for available apps? 

Users areable to search for available apps via LG Smart TV.  webOSmodel: LG Content Store (or LG Store) 

Netcastmodel: LG SmartWorld (or LG Apps)

4.I am an already registered member. Where do I log in from now on? 

LG SmartTV services are available for our users just as before, irrespective of thetermination of the LG Smart World website. 

LG SmartTV services are available by using the same account to sign in to the LGSmart World website. New members can sign up and log in via LG Smart TV touse services offered to our members

5.Where can I find apps that I installed (downloaded) for my existing account? 

Users areable to see the installed (downloaded) apps on their LG smart TV devices, byfollowing the steps below: 

■2016 Models [Home] button on the remote control → Find and run the appsinstalled on the TV at the bottom of the screen. 

■2014(webOS) and 2015 Models [Home] button on the remote control → Findand run the apps installed on the TV by clicking the /// shape on the bottomright of the screen. 

■2011/2012/2013/2014 Models (NetCast) [Home] button on the remote control→ Find and run the apps installed on the TV by selecting [My app] at thebottom of the screen. 

*Please note that the settings directions and menu names may differ by countryand device model.

6.Where do I make online inquiries, if I have questions about other services? 

Pleasecontact LG Customer Support, or visit the LG Electronics website. 

How to visit the LGElectronics website and make inquiries  Go to www.lg.com/common → Select a country → Goto the Support menu → Select the Email menu → Submit your inquiry 

 

[For CIC agents] Should you receive the secondinquiry about Smart TV contents & services, please contact the Helpdeskfor help. 

Helpdeskprovides assistance to CIC consultants for Smart TV content & servicerelated inquiries. 

Ifyou have difficulty handling your customer inquiries or need to request adetailed review, please contact Helpdesk. 
[Helpdesk Contact details] 

-E-Mail : smarttv_support@lge.com 

-When contacting the Helpdesk, please provide customer information : E-mailID, country, TV model, wired MAC address etc. 

*Note : Contact details of the Helpdesk (E-Mail) are for internal use only andshould never be shared with customers.

 

 

 

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