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CIC Notice_SBS on Demand_NetCast 2.0 Service Termination_20170124

  • אחרים
  • אחרים
  • תפעול
  • מסכי טלויזיה
  • עדכון אחרון 03/11/2018

Dear Sir/Madam,

Pls see the attached file for detailed info:








Service Overview




Applicable Countries


Summary for ServiceChange 


Applicable Date


Applicable Devices /Platforms


  CS Guidelines






SBS on Demand


Australia's Famous Online Video Service






Asrequested by the service provider of SBS on Demand, the app has beensuspended from TV's Premium Service as of December 14th, 2016.

As of now, this app is available to download from LG Smart World underNetCast 3.0/4.0/4.5 platforms.

Due to their technical issues of the app from NetCast 2.0, such as lack oftechnical compatibility, the app will no longer be available from NetCast2.0.


January 23rd, 2017


NetCast 2.0



Q.The app icon has disappeared from TV's Premium service.

As requested by theservice provider of SBS on Demand, the app has been suspended from thePremium Service as of December 14th, 2016.
 Wehad asked the service provider to re-launch the app on NetCast 2.0 through LGSmart World, but due to their technical issues of the app from NetCast 2.0,such as lack of technical compatibility, the suspension of the app wasevitable.
Asa result, SBS on Demand will no longer be available from NetCast 2.0 soplease ask your understanding of our recent decision.


[For CIC agents] Should you receive the secondinquiry about Smart TV contents & service, please contact the Helpdeskfor support.
Helpdeskprovides assistance to CIC consultants for Smart TV contents & servicerelated inquiries. If you have difficulty handling your customer inquiries orneed to request a detailed review, please contact Helpdesk.

[Helpdesk Contact Details]

-E-mail :
-When contacting the Helpdesk, please provide customer information : E-mailID, country, TV model, wired MAC address and etc.
*Note : Contact details of the Helpdesk (E-mail) are only for internal use andshould never be shared with customers.





1. בכללי, באיזו מידה מאמר זה היה שימושי עבורך?
1.1 מדוע הכתבה לא פתרה את הבעיה שלך?

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