LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. In order to get the best possible experience from our website, please follow below instructions.
If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater).
Cause :
ⅰ) In case of unsupported subtitle file format.
ⅱ ) In case of different folder location (video file vs. subtitle file)
step1. Make sure they are in the same folder
step2. Make sure they are the same name
e.g.) video file : LGTV.AVI subtitle file : LGTV.SMI
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