To access various content and services on your TV, connect to the internet and agree to the User Agreements.
If the agreement process fails, first check your TV's internet connection and ensure the Country/Region setting is correct.
Service may be limited if the product is used outside the country where it was originally purchased or if it was purchased overseas.
If you are experiencing network issues, try connecting to your phone's mobile hotspot to test the network.
Why Can’t I Agree to the User Agreements?
LG Smart TVs require an internet connection to provide content and services.
To ensure these services work properly and to protect your personal information, an active network connection and agreement to the User Agreements are required.
- The User Agreements cannot load without an internet connection because Smart TVs are network-based devices.
- If the Country/Region setting on the TV does not match your current location, the agreement screen may not display correctly or the process may fail.
How to Agree to the User Agreements
Agree to the User Agreements from the Settings Menu
The menu path may vary slightly depending on the TV’s release year (webOS version). For more details, refer to your TV’s user manual.
- 1.Press the [Settings (gear icon)] button on the remote and select [All Settings].
- 2.Select [Support], then select [Privacy & Terms].
- 3.Select [User Agreements].
- 4.Review the terms and conditions, check [Select All], then select [Agree] to complete the process.
Frequently Asked Questions (FAQ)
- Q. I’m trying to agree to the User Agreements, but the TV says there’s no internet connection. How do I connect to Wi-Fi?
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A. Connect to a wireless network (Wi-Fi) using the path below, based on your TV’s release year.
If you have trouble connecting to your router, turn on your smartphone’s mobile hotspot to test the connection.- 2021 and later TVs (webOS 6.0 or later): Press [Settings] on the remote → select [All Settings] on the TV screen → [General] → [Network] → [Wi Fi Connection]
- 2020 TVs (webOS 5.0): Press [Settings] on the remote → select [All Settings] on the TV screen → [Connection] → [Network Connection Settings] → [Wi Fi Connection]
- 2019 TVs (webOS 4.5): Press [Settings] on the remote → select [All Settings] on the TV screen → [Connection] → [Wi Fi Connection]
- 2018 and earlier TVs (webOS 4.0 or earlier): Press [Settings] on the remote → select [All Settings] on the TV screen → [Network] → [Wi Fi Connection]
- Q. The User Agreements screen doesn’t appear, or it’s shown in a different language. How do I change the Country/Region setting?
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A. If the Country/Region setting is incorrect, the User Agreements may appear in another language or may not load properly. Check and update your location settings using the path below.
- 2021 and later TVs (webOS 6.0 or later): Press [Settings] on the remote → select [All Settings] on the TV screen → [General] → [System] → [Location] → [LG Services Country]
- 2020 and earlier TVs (webOS 5.0 or earlier): Press [Settings] on the remote → select [All Settings] on the TV screen → [General] → [Location] → [LG Services Country]
- Q. I’ve tried everything, but the issue still isn’t resolved.
- A. The TV may require further inspection. Please contact LG Customer Support for assistance.
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This guide was created for all models, so the images or content may be different from your product.
