If your soundbar doesn't pair with your smartphone, TV, or PC, or if you hear no sound, check your connection and audio settings.
First, put your soundbar in pairing mode.
Then, select your soundbar from the Bluetooth list on your device and set it as the Audio Output.
If the audio drops out or sounds distorted after pairing, keep the soundbar at least 3 feet (1 m) away from your Wi-Fi router and remove any obstacles between the soundbar and your connected device.
Why Your Soundbar Won't Pair or the Audio Drops Out
- Pairing and Audio Output Issues
- Out of Range or Blocked Signals
- Wireless Interference
How to Pair Your Soundbar and Fix Audio Dropouts
Step 1. Put Your Soundbar in Pairing Mode
- Turn on your soundbar.
- Press the Bluetooth or Pairing button on the soundbar or remote. If your model does not have one, press the Function button until it enters pairing mode.
Step 2. Connect the Soundbar to Your TV
On your TV remote, press the [Settings] (gear icon) or [Mute] button three times in a row.
- Open your TV's sound settings and select your soundbar from the Bluetooth list. If you have a non-LG TV, check its user manual.
- For LG TVs, use your remote to follow the path for your webOS version:
- 2026 and later (webOS 26 or later): Press the Settings button on the remote, then select All Settings, then Sound, then Sound Out, then Bluetooth Devices, and select Connectable Devices.
- 2021–2025 (webOS 6.0–25): Press the Settings button on the remote, then select All Settings, then Sound, then Sound Out, then Use Wireless Speaker, then Bluetooth Devices, and select Connectable Devices.
- 2020 and earlier (webOS 5.0 or earlier): Press the Settings button on the remote, then select All Settings, then Sound, then Sound Out, then Bluetooth, and select Connectable Devices.
Step 3. Connect to a Smartphone
- Go to Settings on your smartphone and turn on Bluetooth.
- Select your soundbar (e.g., LG_Speaker_S95AR_XXXX) from the list.
- If it doesn't appear, turn Bluetooth off and back on, or refresh the list.
Step 4. Connect to a PC or Mac
- Windows: Go to Settings, then Bluetooth and devices. Turn on Bluetooth, select Add device, and choose your soundbar. If there is no sound, click the volume icon on the taskbar and select your soundbar as the audio output.
- Mac: Go to the Apple menu, then System Settings, then Bluetooth, and select your soundbar. If there is no sound, go to System Settings, then Sound, then Output, and select your soundbar from the list.
Step 5. Reduce Wireless Interference and Remove Obstacles
- Keep your distance from other devices: Move Wi-Fi routers, microwaves, or other wireless devices at least 3 feet (1 m) away from the soundbar.
- Clear the path: Remove physical obstacles like thick furniture between the soundbar and your connected device. Keep the devices as close together as possible for a stable connection.
Step 6. Still need help?
If the issue persists after following the steps above, you can get further support through LG Chatbot on our website or by requesting a technician visit.
FAQ
- Q. Why Is the Soundbar Not Showing Up on My TV or Smartphone?
-
A. Your soundbar is likely connected to another device.
Turn off Bluetooth on that device, then press the Pairing button on your soundbar remote. After that, search for the soundbar again on the device you want to connect.
- Q. Why Does the Soundbar Exit Pairing Mode So Quickly?
-
A. Pairing mode turns off automatically if a connection is not made within a short time.
To prevent this, open the Bluetooth settings on your TV or computer before pressing the Pairing button on the soundbar.
This guide is based on standard models. The settings menu may vary by model.
